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I already talked to him and got the quest to help him and his people and its still locked.
Look closer at the area where Ulgrim is and you will see THE WAY was staring you in the face the whole time.
I know where to go, the door is locked and I don't know how to unlock it
I was going the wrong way... *facepalm*
Thank you for your patience.
Honestly all it really takes is to be paying attention (as in actually looking at your surroundings) and realizing that there is a path there. Been awhile since I read the text while interacting with Ulgrim but he might very well tell you as much too.