Game freeze and poor shattered realm planning

[Mr Fantastic]

I just changed my review on grim dawn from positive to negative after having the freeze bug that locks my computer after almost 2h playing the shattered realm.

After entering the game again I don't respawn inside the shattered realm and I didn't get ANY rewards at all. Is this seriously the best game design you could have come up with?

There's a long history of reports about crashes and you don't make the gameplay account for such a problem and protect players in case it happens? Seriously?

[Zantai]

We're actually working on a fix for the crashes affecting some players and hope to have that ready soon.

How would you propose we "account" for the game crashing exactly? That's kind of the nature of a crash...it's not intended behavior. Besides that, everything's happening on your computer, we don't have a server paying attention to what's happening in your game.

[Mr Fantastic]

Originally posted by Zantai:

We're actually working on a fix for the crashes affecting some players and hope to have that ready soon.

How would you propose we "account" for the game crashing exactly? That's kind of the nature of a crash...it's not intended behavior. Besides that, everything's happening on your computer, we don't have a server paying attention to what's happening in your game.

Program it in a way that while running through the shattered realm if for some reason the game crashes or whatever we respawn inside the treasure room instead of the city with the portal closed when we open the game again.

[mcgtron]

Originally posted by Cesar:

Program it in a way that while running through the shattered realm if for some reason the game crashes or whatever we respawn inside the treasure room instead of the city with the portal closed when we open the game again.

so, after the game crashes - and stops working - you want it to write some data to your save file indicating that a crash happened, and to have your character respawn where he left off? after the crash, right? while the program isn't working....

hmmm.... sound reasonable.

[Mr Fantastic]

Originally posted by mcgtron:

Originally posted by Cesar:

Program it in a way that while running through the shattered realm if for some reason the game crashes or whatever we respawn inside the treasure room instead of the city with the portal closed when we open the game again.

so, after the game crashes - and stops working - you want it to write some data to your save file indicating that a crash happened, and to have your character respawn where he left off? after the crash, right? while the program isn't working....

hmmm.... sound reasonable.

you're kinda thick so no point even arguing.

Simple programming that would make any players not get mad with shattered realm and game crashes: Keep portal open even after closing the game, save a checkpoint for each time you have to decide to continue or enter the treasure room.

If a player has a crash, or a power outage, or whatever, they could simply enter the game and resume from their last checkpoint inside the shattered realm. How hard would it be to make it like that? seriously.

[Gladys Maria]

Originally posted by Zantai:

We're actually working on a fix for the crashes affecting some players and hope to have that ready soon.

How would you propose we "account" for the game crashing exactly? That's kind of the nature of a crash...it's not intended behavior. Besides that, everything's happening on your computer, we don't have a server paying attention to what's happening in your game.

Glad to hear that you are still working on the crashing issues it as been a lot more stable since the last patches but i am still getting them,the same thing happens everytime the game will freeze
and when you alt delete to get back to the desktop the screen goes black and the sounds start up again the sounds still play like the game is still running in the background,i have had 5 in the last week unfortunately 2 of them i had to do a total system restart the pc just locked and the rest i did manage to get back to the desktop but i never got a crash report screen to send you anything.

[Anathema]

Originally posted by Cesar:

Originally posted by mcgtron:

so, after the game crashes - and stops working - you want it to write some data to your save file indicating that a crash happened, and to have your character respawn where he left off? after the crash, right? while the program isn't working....

hmmm.... sound reasonable.

you're kinda thick so no point even arguing.

Simple programming that would make any players not get mad with shattered realm and game crashes: Keep portal open even after closing the game, save a checkpoint for each time you have to decide to continue or enter the treasure room.

If a player has a crash, or a power outage, or whatever, they could simply enter the game and resume from their last checkpoint inside the shattered realm. How hard would it be to make it like that? seriously.

You're the only one that's thick here.

[Luzzifus]

Originally posted by mcgtron:

Originally posted by Cesar:

Program it in a way that while running through the shattered realm if for some reason the game crashes or whatever we respawn inside the treasure room instead of the city with the portal closed when we open the game again.

so, after the game crashes - and stops working - you want it to write some data to your save file indicating that a crash happened, and to have your character respawn where he left off? after the crash, right? while the program isn't working....

hmmm.... sound reasonable.

It's pretty easy to do something like this from a software developers point of view. Here's how I'd do it:

Each time you complete a shattered realm shard, progress information will be written to the char save file.
When you cash out, progress will be reset in the save file.
When the game crashes inbetween, the save file would still contain shard progress information because you didn't have the chance to cash out. Now the game could either reopen the portal to the last saved shard to allow you to continue or just put you in the reward room.This would even allow us to continue the shattered realm after manually closing the game.

Another easy solution would be to grant the checkpoint blueprints directly upon beating the relevant shard level (5, 20, 35, ...) and not only when cashing out.

[Sokar79]

Yeah crashes occasionally happening but mostly in Multiplayer games and in Shattered realm or Crucible. And mainly to players who join host game.

[Sokar79]

Btw sometimes host crash too, and then there no chance to save progress done, is there a chance to make some adjustments that make it possible that if host crashes game becomes host to someone who joined and progress will be not lost this way and player who crashed host in this case can rejoin again?

[TheGolddigger84]

Originally posted by Zantai:

We're actually working on a fix for the crashes affecting some players and hope to have that ready soon.

How would you propose we "account" for the game crashing exactly? That's kind of the nature of a crash...it's not intended behavior. Besides that, everything's happening on your computer, we don't have a server paying attention to what's happening in your game.

Hi Zantai!
I realy hope that crash hotfix is coming soon. Still have crashes inside the SR. On higher Realms the crash happens earlier btw.
I always sending the crash report to you ofc.

Thanks!

[FlamingX21]

Issue number 2:

Multiplayer lobby...

> Player 2 connects to Host (Player 1)

> Player 3 and 4 connect as well...

*time passes around 5 minutes*

> Player 2 experiences crash

*everyone except host leaves (crash/freeze) as well, leaving host the only player in the match*

There seems to be a chain-reaction to disconnection.

[panbient]

Originally posted by Cesar:

Program it in a way that while running through the shattered realm if for some reason the game crashes or whatever we respawn inside the treasure room instead of the city with the portal closed when we open the game again.

If they did that then what's to stop people from just opening a SR then hitting Alt+F4 to force quit the game and emulate a crash to skip right to the treasure room?

[mcgtron]

Originally posted by Luzzifus:

It's pretty easy to do something like this from a software developers point of view. Here's how I'd do it:

Each time you complete a shattered realm shard, progress information will be written to the char save file.
When you cash out, progress will be reset in the save file.
When the game crashes inbetween, the save file would still contain shard progress information because you didn't have the chance to cash out. Now the game could either reopen the portal to the last saved shard to allow you to continue or just put you in the reward room.This would even allow us to continue the shattered realm after manually closing the game.

Another easy solution would be to grant the checkpoint blueprints directly upon beating the relevant shard level (5, 20, 35, ...) and not only when cashing out.

reasonable enough. but i think that Crate is more interested in just fixing the issues that cause the crashes in the first place. i doubt we'll see a system like the one you recommend.

[powbam]

Originally posted by mcgtron:

reasonable enough. but i think that Crate is more interested in just fixing the issues that cause the crashes in the first place. i doubt we'll see a system like the one you recommend.

Pretty much my thinking too. Plus, writing data to the save file would only 'possibly' help in a normal CTD.. a full system crash could still incur data loss.

And the whole game world is designed to "reset" upon logging out/back in. Some people are making it sound like it should just be "simple" for them to do this. If that's the case then I'll be interested to see your game as soon is you get it made.

[Joja]

Originally posted by Luzzifus:

Originally posted by mcgtron:

so, after the game crashes - and stops working - you want it to write some data to your save file indicating that a crash happened, and to have your character respawn where he left off? after the crash, right? while the program isn't working....

hmmm.... sound reasonable.

It's pretty easy to do something like this from a software developers point of view. Here's how I'd do it:

Each time you complete a shattered realm shard, progress information will be written to the char save file.
When you cash out, progress will be reset in the save file.
When the game crashes inbetween, the save file would still contain shard progress information because you didn't have the chance to cash out. Now the game could either reopen the portal to the last saved shard to allow you to continue or just put you in the reward room.This would even allow us to continue the shattered realm after manually closing the game.

Another easy solution would be to grant the checkpoint blueprints directly upon beating the relevant shard level (5, 20, 35, ...) and not only when cashing out.

You say it'd be pretty easy... can you give us a sample of the kind of coding you'd use to achieve this?