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1) Crate can't magically fix something they aren't aware of
2) They can't magically fix something they cannot reproduce on their own setups
Not without luck and shooting in the dark at any rate. In other words, to fix it they need information to determine if there is an actual problem or if it is simply something wrong on your end which I'm personally suspecting is the case.
Bug Reporting forum thisaway:
http://www.grimdawn.com/forums/forumdisplay.php?f=28
Be detailed. System details. DxDiag etc. Mind reading isn't currently widespread in the world ;)
The nature of this bug is ellusive though as sometimes it works just fine and sometimes not. I am basically rebooting the game until it does.
Anyway, thanks for the tip.