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3rd or 4th floor sounds like Steps of Torment area.
Where there undead folks maybe? And did you step through a closed door?
If so, you were inside one of those areas.
It's intended that your rift teleport doesn't work there.
If you die here, you have to start over your gamesession if you want to try this particular dungeon again and you also have to use a new key to open the gates.
Inside Grim Dawn there are some areas like this.
I don't want to spoil you from discovering them, so I'll stay quiet here :)
similarly, the cthonic rifts you'll run into a bit later in the game also block the personal rift function. you have to find an exit protal to leave them (or to move forward to the next level of the dungeon)
Yes I was down at the bottom, half asleep and got caught off guard and died. Its all good and I am not upset at all. I should not have started that dungeon so late at night and so tired.
Thank you all for the info and I will head back down again today.
After paying a small fee of (if I remember correctly) 10000 iron bits and some components you are good to go!
Have fun and good luck this time!
You can do it!