Grim Dawn - FAQ/Common Issues

[Zantai]

Grim Dawn Links

Please visit our official forums[forums.crateentertainment.com] to participate in the ongoing development and testing of Grim Dawn.

To learn more about Grim Dawn's features, mechanics and gameplay, check out the game guide[www.grimdawn.com].

Check out Grim Dawn on Twitch TV[www.twitch.tv]

Frequently Asked Questions

Where can I report bugs or problems with Grim Dawn?

The best place to report issues is at our forum, under Bug Reporting[forums.crateentertainment.com]


Where can I view the latest development updates for Grim Dawn?

Check out the Development Updates[forums.crateentertainment.com] section of our official forums.


My keybinds/settings aren't saving.
Grim Dawn's settings are stored in this directory: C:\Users\YOUR USERNAME\Documents\my games\Grim Dawn

If those files/folders are set to read only, the game will be unable to access them and save any changes you make. This can be an issue with file permissions, or commonly due to software such as Antivirus.


Grim Dawn gives the error message "Couldn't initialize graphics engine" when trying to load the game.

Please ensure you have the latest update for DirectX 9 installed, and have up to date graphics drivers.

DirectX 9 Updater: http://www.microsoft.com/en-us/download/details.aspx?id=35
AMD Drivers: http://support.amd.com/en-us/download
NVIDIA Drivers: http://www.nvidia.com/Download/index.aspx
Please use "Repair.exe" located in the Grim Dawn installation folder (usually "C:\Program Files (x86)\Steam\SteamApps\Common/Grim Dawn") to reset your game settings.


My anti-virus software detects Grim Dawn.exe as a trojan/virus/malware.

This is a false positive. Grim Dawn is thoroughly scanned for viruses before each and every patch. Add the Grim Dawn steam folder to your scan exclusion list (usually "C:\Program Files (x86)\Steam\SteamApps\Common/Grim Dawn"). Check your specific anti-virus documentation for how to do this, and see this post for more info.


Grim Dawn won't start, the Steam error message "Executable not found" is displayed.

Your anti-virus software has mistakenly flagged Grim Dawn.exe as a virus, and has deleted the game executable. Grim Dawn is thoroughly scanned for viruses before each and every patch. Add the Grim Dawn steam folder to your scan exclusion list (usually "C:\Program Files (x86)\Steam\SteamApps\Common/Grim Dawn"). Check your specific anti-virus documentation for how to do this, and see this post for more info.

After excluding the Grim Dawn folder from scanning, you will need to verify the game installation in Steam.

• Right click Grim Dawn in your Library and choose "Properties".
  
• Select the "Local Files" tab.
  
• Press the "Verify Integrity of Game Cache" button.
  
• Steam will redownload the missing file.

Grim Dawn won't start, the screen goes black and nothing else happens.

This is usually the result of bad game settings. Run "Repair.exe" located in the Grim Dawn installation folder (usually "C:\Program Files (x86)\Steam\SteamApps\Common/Grim Dawn") and try again.


Grim Dawn shows the error "Grim Dawn requires Steam" and fails to run.

Restart Steam.


I can't get Grim Dawn to go fullscreen on one of my screens.

In the Video Options menu you should see multiple options for "Render Device" (one per monitor if you have multiple monitors connected to one graphics card). Changing between the different options will allow you to run the game in fullscreen on alternatives screens.


I cannot pick up items.

Your Always Show Loot setting may need adjusting. Go to Options and set Always Show Loot to at least Common+. This will display all item names on the ground.
Additionally, you can also change Lock Item Pickup to off. This allows you to pick up items without having to click on their name (you can click on the item itself instead).


My weapons have vanished.

You pressed the weapon swap hotkey, which is bound to the 'W' key by default. Press it again.


Grim Dawn always crashes at a specific point in the game.

This issue is often caused by corrupted game files. Verify your game installation:

• Right click Grim Dawn in your Library and choose "Properties".
  
• Select the "Local Files" tab.
  
• Press the "Verify Integrity of Game Cache" button.
  
• Steam will redownload the missing file.

I cannot connect to Multiplayer sessions.

We have compiled a list of common solutions at our forum, viewable here[forums.crateentertainment.com].


Is there an Xpadder profile for Grim Dawn?

Try this one[pastebin.com], contributed by one of our players, quantum_jak.


What are the recommended controller bindings for XInput controllers?

The easiest way to set bindings for XInput controllers is to adjust the secondary key bindings.

Quickbar Slot 01: X
Quickbar Slot 02: Y
Quickbar Slot 03: A
Quickbar Slot 04: B
Quickbar Slot 05: Left Trigger
Quickbar Slot 06: Right Trigger
Drink Energy Potion: Left Shoulder
Drink Health Potion: Right Shoulder
Activate Portal Stone: DPad Right
Switch Weapons: DPad Left
Interact: DPad Down
Pickup: DPad Up

To play Grim Dawn using an XInput controller please ensure "Enable Gamepad" is checked in keybinding options.


How do I filter loot so I can focus on the items I need?

The loot filtering toggle is located on the button to the left on your health bar.


Other issues?

Email us at [e-mail] and we will do our best to help you out.