How to get the game to run for lower end graphic cards (hopefully).

[BravelilEngine]

So I was doing research trying to get the game to run, and came across a dev post in one of these discussions. They said lowering the resolution of your PC before running the game might help. I did just that lowering my PC's resolution, I booted up the game, hit ignore and play anyway when the graphics card prompt pops up, and bam the game loads; I can actually play it. Before it would just load the splash screen and crash every time. I just now played for like 45 minutes. You can say I am happy!

Hope this works for others. It might not, but I wanted to share just in case it helps someone.

I lowered the PC resolution to 1023 x 769 at first to see if it worked. Then I went to 1280 x 768 and played on that.

I have Intel UHD Graphics.

[h3r2tic]

Thanks for sharing the workaround!

If you get the crash again, can I ask you to share the code from the crash reporter? I remember that earlier you were having a different crash that was caused by an outdated driver - I'd just like to verify that this is indeed due to the resolution. Cheers!

FWIW I'm hoping to implement a feature that will look at the amount of video memory in your system, and automatically guess a resolution scale that works, and clamps that maximum, so that those out-of-memory startup crashes don't happen.

[BravelilEngine]

Originally posted by h3r2tic:

Thanks for sharing the workaround!

If you get the crash again, can I ask you to share the code from the crash reporter? I remember that earlier you were having a different crash that was caused by an outdated driver - I'd just like to verify that this is indeed due to the resolution. Cheers!

FWIW I'm hoping to implement a feature that will look at the amount of video memory in your system, and automatically guess a resolution scale that works, and clamps that maximum, so that those out-of-memory startup crashes don't happen.

So I tried to play it without lowering the pc resolution to see if I could get a crash code, but the game loaded fine. Maybe just doing it once give access to the game allowing me to lower the settings I needed to lower.

[h3r2tic]

Thanks for trying that! Yeah it's the combination of window resolution and "render scale" that would be contributing to out-of-memory errors. If you've lowered your "render scale", that will fix it too. It makes the game render internally at a lower resolution while keeping the UI high-res.

[mbutton15]

Hi,
I've been keeping an eye on this thread as when I launch it just bombs back out.


I'm already only at 1024x760 and to go lower would be the only option I have is 800x600. Windows says some items may not fit on the screen if I use that, so I haven't tried.

I am Win7 so not sure if that is an issue?
I have a GTX 750 with 2GB RAM.


I've not found an error log location. Where would that be?

[BravelilEngine]

Originally posted by mbutton15:

Hi,
I've been keeping an eye on this thread as when I launch it just bombs back out.


I'm already only at 1024x760 and to go lower would be the only option I have is 800x600. Windows says some items may not fit on the screen if I use that, so I haven't tried.

I am Win7 so not sure if that is an issue?
I have a GTX 750 with 3GB RAM.


I've not found an error log location. Where would that be?

Maybe try going to 800x600 just to see if it loads the game. I am able to play at my normal pc resolution and load the game after I lowered it once. Best of luck! Oh maybe try turning off steam overlay as well, I did that to.

[h3r2tic]

Originally posted by mbutton15:

Hi,
I've been keeping an eye on this thread as when I launch it just bombs back out.


I'm already only at 1024x760 and to go lower would be the only option I have is 800x600. Windows says some items may not fit on the screen if I use that, so I haven't tried.

I am Win7 so not sure if that is an issue?
I have a GTX 750 with 2GB RAM.


I've not found an error log location. Where would that be?

I think it should be able to launch at those resolutions on the GTX 750, so it might not be a memory thing. For what it's worth, we test it on GTX 660 and GTX 760 at 1080p, and it launches fine.

Win 7 is not officially supported by Steam anymore, so maybe there's something to that. Then there's of course drivers that could be buggy.

If you get a crash and send us a report, you'll get an alphanumerical code at the end. You can share it here, and I'll see all the logs and relevant data.

If you don't want to report the crash to us via the tool, then the logs will be in the "Saved Games" folder in Windows (usually "C:\Users\ [user name]\Saved Games\Tiny Glade"). If you descend down that path, you'll find a folder named "tmp" and inside it a "log.txt".

(Our crash reporter also has a "Details..." button that opens the folder with logs and other data that would be sent to us)

[mbutton15]

Originally posted by h3r2tic:

If you get a crash and send us a report, you'll get an alphanumerical code at the end. You can share it here, and I'll see all the logs and relevant data.

If you don't want to report the crash to us via the tool, then the logs will be in the "Saved Games" folder in Windows (usually "C:\Users\ [user name]\Saved Games\Tiny Glade"). If you descend down that path, you'll find a folder named "tmp" and inside it a "log.txt".

(Our crash reporter also has a "Details..." button that opens the folder with logs and other data that would be sent to us)

I have no tmp folder in C:\Users\ [user name]\Saved Games\Tiny Glade
I'm not sure it's crashing as such as your description makes it sound like some crash window appears. I'm not seeing a crash window. All I get when I start is the 3 launch options, I use default 'play game' (Steam GUI goes blue 'CANCEL' (or 'STOP') button) and then after a few seconds the Steam GUI goes back to a green 'START' button.

[h3r2tic]

Originally posted by mbutton15:

I have no tmp folder in C:\Users\ [user name]\Saved Games\Tiny Glade
I'm not sure it's crashing as such as your description makes it sound like some crash window appears. I'm not seeing a crash window. All I get when I start is the 3 launch options, I use default 'play game' (Steam GUI goes blue 'CANCEL' (or 'STOP') button) and then after a few seconds the Steam GUI goes back to a green 'START' button.

Ah in this case something very abnormal is happening. We have a crash reporter that can catch 99% of issues, short of game files being hopelessly corrupted to the point where even the crash reporter cannot run, and antivirus software preventing the crash reporter from functioning (we've seen a few cases with Sentinel One). The crash reporter normally opens a window informing you about the crash, and offering options.

To see whether it's about corrupted files (Steam sometimes fails to correctly download them), you could try reinstalling the demo, or using "verify integrity of demo files".

If it's antivirus stuff or something else exploding, then you'll likely still have crash dumps captured by Windows itself. They're typically in "%LOCALAPPDATA%\CrashDumps". You can enter that without the quotes into the location bar of File Explorer, and it should open a folder. If you have any files there named "tiny-glade.exe.[numbers].dmp", then I can load those into a debugger and investigate.

[mbutton15]

Originally posted by h3r2tic:

Ah in this case something very abnormal is happening.

I did the verify cache and all was OK.

No tiny-glade dump in the %LOCALAPPDATA%\CrashDumps location. Most recent dump there is from May.

[h3r2tic]

Oh noes... then we have kinda nothing to go on here... hmmm, maybe if you navigate to the game's files, and launch "tiny-glade.exe" directly by double-clicking it, then perhaps Windows will at least show some error message? It might be that Steam is just silently failing to launch the binary for some reason.

And just to double-check, do you have anything at all in "C:\Users\[user name]\Saved Games\Tiny Glade"? There should be a "Steam" folder there, then within it another one with your Steam ID, and therein we store saves, logs, screenshots, etc.

[mbutton15]

In the 'saves' folder I have steam_autocloud.vdf and nothing else.

Trying to run the .exe from Windows Explorer I do get a pop-up window with title 'tiny-glade.exe - Entry Point Not Found'
and message 'The procedure entry point ProcessPrng could not be located in the dynamic link library bcryptprimitives.dll.'

[h3r2tic]

Thanks for the info! Yeah, that explains why there's no logs or crash data...

"bcryptprimitives.dll" is a shared library of Microsoft's cryptographic utilities, and the entry point "ProcessPrng" was added in Windows 10. It appears that one of our code dependencies relies on that functionality, and by extension, Tiny Glade won't launch on Windows 7. Unfortunately that's all I can give you right now, as identifying that dependency is a bit like searching for a needle in a haystack.

[mbutton15]

OK. It joins my Assassins Creed games in the not Win7 compatible group of games. :(