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Stop giving Torn Banner money.
I only set up my customization once and it stays with me... I did it through the main menu though.
The customization is currently down, so you can't see your DLC helmets. Hopefully it goes back up after the holidays so I can rock the new helms too :p
The sad part is is that this is so typical for this game. When something new is added, or something changed, it doesn't work the way it should.
1.go to the properties of chivalry (in the steam game list)
2.go to "local files"
3. choose the local game files checking (or something that)
Then you will find your helmets in the customisation menu. That's worked for me;)
Simple solution that worked: Delete the game from steam. (Uninstall)
After reinstalling it worked.
Everything is back.
Just have to re-build the customizations and settings, but otherwise a pretty simple solution.
Best of luck!