No me puedo mover

[møøn]

En misiones online el juego no me deja mover al personaje ni la camara,no tengo ninun teclado externo solo mouse,pero al mover con el touchpad tampoco puedo mover,fuera del juego el teclado funciona y el mouse tambien

[NewPJzuza]

引用自 -_møøn_-：

En misiones online el juego no me deja mover al personaje ni la camara,no tengo ninun teclado externo solo mouse,pero al mover con el touchpad tampoco puedo mover,fuera del juego el teclado funciona y el mouse tambien

Translation:
I cannot move
In online missions the game does not let me move the character or the camera, I have no external keyboard just mouse, but when I move with the touchpad I can not move, out of the game the keyboard works and the mouse also.

Hi. I'm sorry to hear that. About your issue. Please follow all steps below.
1. Try to verify your game by using this guide http://steamcommunity.com/app/218620/discussions/14/412446292758948285/#c412448158145038970

2. Check if you have some programs from this list https://steamcommunity.com/app/218620/discussions/14/412446292758934434/#c358415206095910647 If you found some, disable or uninstall those programs.

3. If you have an antivirus program installed. Please add the PayDay 2 root folder into an exception. Here is how to add certain files or folders to be excluded from the antivirus programs' scanning feature:
- Avast: https://support.avast.com/en-eu/article/Antivirus-scan-exclusions
- AVG: https://support.avg.com/SupportArticleView?urlname=How-to-exclude-file-folder-or-website-from-AVG-scanning
- Windows Defender: https://support.microsoft.com/en-us/help/4028485/windows-10-add-an-exclusion-to-windows-defender-antivirus
- Other antivirus programs, please let me know its name.