Video Mode Not Supported

[genghis1964]

Hi guys, that is the message I get in the middle of a black screen when I try to launch the game. can any of you briliant techies tell me how I change/get around this problem please?

[Johari]

Your GPU(graphics processor) probably isn't powerful enough.
Your monitor might just be wonky with the game, I had a TV that I used for a monitor once and it had an issue similar to that, but not exactly like what you're having.

Listing your computer specs would help us in helping you. In case you don't know how to do this, go to the start menu and type dxdiag. Open the program and tell us what it says about your processor, memory and OS and then go to the display tab and tell us the chip type or name. Monitor name is optional.

If you know the model of your computer (ex. Dell Dimension 4700) then tell us that instead, and if you added or changed any hardware on your computer, list those changes. The above method is preferred though.

[Hardwire]

it means your game is trying to launch the game outside of a resolution your monitor can support you need to find the config file for the game and change your resilution to your desktop res

[genghis1964]

thanks ownomics yes I know how to do a dx report. Im right on it :)

[Hardwire]

引用自 genghis1964：

thanks ownomics yes I know how to do a dx report. Im right on it :)

ok seriously
can you get the launcher up you just need to lower your resolution and refresh rate

[genghis1964]

ah cool Hardwire, thanks bud I'lltry to locate the config file :)

System Information
------------------
Time of this report: 10/28/2013, 13:12:57
Machine name: ZOE-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.130707-1535)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire X3200
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
Processor: AMD Phenom(tm) 8550 Triple-Core Processor (3 CPUs), ~2.2GHz
Memory: 2814MB RAM
Page File: 2329MB used, 3532MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode
---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9200
Manufacturer: NVIDIA
Chip type: GeForce 9200
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_084B&SUBSYS_01571025&REV_A2
Display Memory: 1392 MB
Dedicated Memory: 241 MB
Shared Memory: 1151 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Generic Non-PnP Monitor
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver Version: 9.18.0013.1422 (English)
DDI Version: 10
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 3/15/2013 05:46:27, 15042928 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4B0B-11CF-1B76-5A211FC2C435}
Vendor ID: 0x10DE
Device ID: 0x084B
SubSys ID: 0x01571025
Revision ID: 0x00A2
Revision ID: 0x00A2
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

[genghis1964]

ok yeah I can open local files via Steam if Im correct :)

[Hardwire]

引用自 genghis1964：

ok yeah I can open local files via Steam if Im correct :)

Current Mode: 1024 x 768 (32 bit) (60Hz)

make sure your game is running in that resolution

[Johari]

引用自 genghis1964：

ok yeah I can open local files via Steam if Im correct :)

Do that and open useroptions.ini.
Set FullscreenWidth, FullscreenHeight, WindowedWidth and WindowedHeight to 1024 and 768, respectively.

You might also need to set FullscreenRefresh to 60.

[genghis1964]

thanks ever so much guys I,ll give that a try :)

[Hardwire]

引用自 genghis1964：

thanks ever so much guys I,ll give that a try :)

let us know if it works :)

[genghis1964]

I will indeed Hardwire, I have changed the resolution and am now witig for the game to install yet again! sheesh does it do this every time you play?? :/

[Johari]

引用自 genghis1964：

I will indeed Hardwire, I have changed the resolution and am now witig for the game to install yet again! sheesh does it do this every time you play?? :/

If you're using Avast, add the planetside 2 directory to its scan exception list. Avast finds false positives in the game and can keep you from playing the game since it moves or deletes an essential PS2 file and causes the launcher to have to re-download it all over again, creating an endless cycle.

[genghis1964]

hi guys I am delighted to report that he solutionyou gave me was spot on. thank you both very much. I think the game reloaded because I had changed the resolution, not really sure but it is happily working now. cheers guys :)