PS2 Banned - accused of cheating but I didn't and I'm 1 year paid up player!

[BrightLux]

Communication History
Customer 5465156144 soe via CSS Web05/29/2015 05:16 PM
Then, I must continue to protest loudly.

You will not provide me any further information, but, I know if I have or have not been cheating, and, as I keep stating, I have not.

This is quite amazing.

I would also like to point out that even if I have been cheating, I have been given no warnings, no temporary suspension, etc, just straight onto a full banned that will not be released.

There is no justice system in the western world whereby the accuser can issue a ruling, not provide any further information, not be subject to any scrutiny and have no appeal process.

What if you've made a mistake? What if one of the assumptions and conclusions you have drawn are not correct?

I would like the opportunity to calmly and politely speak with someone on this matter. You have my contact phone numbers.
Response Customer Support via Email05/29/2015 04:32 PM
Greetings BrightLux,

Your access point is not your IP address. We have other means of determining the source of a cheater and we block that source if we deem it necessary. In this case, your access point (which we've confirmed is the same as the cheating accounts) has been banned.
We cannot release the restriction and we cannot provide you with information on the specifics as this could potentially tell you how to circumvent detection in the future. Suffice to say that the evidence we have is more than enough to leave the access point permanently banned.

Thank you for your time.

PlanetSide 2 Enforcement Department
Disciplinary Action Division


[PS2] Code of Conduct: https://help.daybreakgames.com/app/answers/detail/a_id/33614
Customer 5465156144 soe via CSS Web05/29/2015 03:08 PM
I really enjoy playing Planetside 2. I'm a paying member and have made a lot of friends playing PS2. I would never jeopardise my account by cheating. I don't mind losing in PS2, the ebb and flow, the frustration of losing makes winning that much more sweeter. Losing is part of the game, and, not part of the game I would seek to change.

I come from a vDSL internet account from a New Zealand ISP called Vodafone which has a dynamically assigned IP address. Perhaps the cheating you have detected and have allocated against me is in fact from someone else because I come from a dynamically assigned IP address.


I would ask that you very carefully review how you have arrived at this conclusion, because, I have NOT cheated. I have never cheated and your information must be either wrong, or, incorrectly applied to me when it's not the case.

I would like to know:
* What day/time am I accused of cheating?
* How did I cheat?
* What logs/data do you have to support this?

I am not going to just sit here and let this go. I have never cheated.

I am a paying customer, who has done nothing wrong and you have simply blocked and thereby kept my money.

I would like very much to talk via telephone with anyone senior about this, as, this is simply not acceptable.

Please call me mobile xxxxxxxxx or home xxxxxxxxxx - you will find that I won't swear, rant or rave. You'll find me coherent, professional and courteous and quite easy to have an intelligent conversation with.

Thank you.
Response Customer Support via Email05/28/2015 09:57 PM
Greetings BrightLux,

I'm sorry to have to let you know that your access point has been banned as accounts that have been cheating in PlanetSide 2 originated from the same location as your account.
We cannot release the ban on the access point due to the high amount of cheat use that originated from there. Should you have any further questions or concerns please feel free to let us know.

Thank you for your time.

PlanetSide 2 Enforcement Department
Disciplinary Action Division


[PS2] Code of Conduct: https://help.soe.com/app/answers/detail/a_id/33614
Customer 5465156144 soe via CSS Web05/28/2015 09:43 PM
Oh heck, I just noticed my mistake in the subject line, it should read BrightLux - the other name was a typo.
Customer 5465156144 soe via CSS Web05/28/2015 09:42 PM
I've checked my spam folders, there is ZERO communication from DayBreak / Sony! There has been no email informing me of a ban. My email address of xxxxxxx is valid and current.
Customer 5465156144 soe via CSS Web05/28/2015 09:21 PM
Ban Appeal Form

- Banned Station Name:
BrightLux

- Have you ever been banned in one of our games before?:
Never and never with Sony either and never with any game ever online that I have played

- Server Name:
Briggs

- Character Name:
BrightLux - my main NC charcter
Br1ghtLux - my TR character
BrightLuxVS - my least used VS charater

- Date of Offense:
I don't know! I'm 100% certain I haven't actually done anything wrong, or even tried to do anything wrong!

- 3rd party program used:
None.

- Please give your side of the story:
This is a serious mistake on your part. I'm a paying player that has been banned, without notice, prevented from playing, without communication. I expect some form of compensation will be in order.

- Ban Appeal - Why do you feel the ban should be lifted?
It's rubbish, it's mistake on your part. I have NEVER cheated, I don't swear online, I've been a long time PS2 player and you have never had a complaint about me ever. I don't actually even know how or where to start cheating! I'm only an average player, surely my stats are average for a longtime ps2 payer. There are much better players than me.

-Include your dxdiag and msinfo files. Instructions can be found here:http://help.daybreakgames.com/app/answers/detail/a_id/28973
Auto-Response05/28/2015 08:39 PM
This is a courtesy message that has been generated based on you selecting the category: Banning/Suspension

Your account has been suspended or banned based on a combination of factors including but not limited to: Cheat detection tools, video evidence, player reports, as well as direct observation.
We do not base our decisions on a single report or piece of evidence, and as such we feel very strongly that the action taken against your account is valid.

Types of processes considered cheating include:
• Running specific programs that modify the game client or game experience.
• Modifying your OS environment in an attempt to falsify data that the game accesses, this is considered malicious behavior will result in the account being banned.
If you feel that you should be given a second chance or that this was in error, please fill out the form below.

IMPORTANT NOTE: Please be as honest and detailed as you can in your response as we will be using that information to make final determination as to your account status. For your ban to be appealed we will need detailed information about what could have caused these flags and differentiates your play sessions from the thousands of others.

Ban Appeal Form

- Banned Station Name:

- Have you ever been banned in one of our games before?:

- Server Name:

- Character Name:

- Date of Offense:

- 3rd party program used:

- Please give your side of the story:

- Ban Appeal - Why do you feel the ban should be lifted?

-Include your dxdiag and msinfo files. Instructions can be found here:http://help.daybreakgames.com/app/answers/detail/a_id/28973
Customer 5465156144 soe via CSS Web05/28/2015 08:39 PM
I have tried to login today to play, as BrightLux and it says my account is banned!
Well, I'm very surprised! I haven't played for a few days. I have NOT had an email communication from DayBreak, I'm an average player, I abide by all the rules and I am most certainly am not a hacker.
Heck, if you watch my game play, you''ll know I'm pretty average, good in tank, but that's about it!

There can be no valid reason for my account to have been banned.

I guess there is a major technical issue at your end.
Additional Details
Email Address
[e-mail]
Reference Number
150528-000670
Status
Updated BY Customer
Created
05/28/2015 08:39 PM
Updated
05/29/2015 05:16 PM
Product
• PlanetSide 2
Category
• In-Game Issues
• Community Standards
File Attachment
• diags.zip (101.52 KB)
Server
PS2
Character Name
BrightLux

[MewMew21]

Cmon DayBreak this is illegal . __ .

[BrightLux]

It MUST be a false positive for their anti cheat system! It has to be. I don't cheat and nothing on PC has changed!

[BrightLux]

Has this happened to anyone else?

[Krayus Korianis]

Only happens to cheaters, kid. You really shouldn't chest in mp online games.

[BrightLux]

I can understand your dislike of cheaters, me too, but...
1. I'm not a cheater
2. and for the record, nzkiwi68 might be a bit of a giveaway that I'm not a kid either...

I haven't cheated, I strongly suspect whatever anti cheat detection software is bundled into PS2 has quite simply generated a false positive on my PC.

You'll change your mind if this happens to you.... banned, no told exactly why, no evidence presented, no ability to speak to anyone, no recourse.

[Curro]

first of you should take this to the DBG support not here.

second, did you have any kind of 3rd party overlay program running?
as overlays that isnt from accepted sources could cause a hit in their anti cheat code.

[Zagor]

I was attracted to this discussion because I personally know nzkiwi68.

I could say that he is as unlikely to be cheater as anyone I know, that he is my age - in his mid-40, family man and IT professional, owner of successful business., person with great integrity and a life.

It all doesn't matter because most cheaters who decide to complain for being banned will work out a background story to present themselves as someone more likely to be saint-sized than cheating material, and for people who don't know such person in person, every story is as believable as the next one; God knows how many times I have frowned on somebody's claim that he/she was banned in completely unjust manner... and how many of those were real cheaters or not.

So let's leave that aside.

What would make me concerned, though, if I was observer without any connection to (or knowledge of) the OP is the way Daybreak is handling this. Surely they can reveal some info - if not how nzkiwi68 was caught, then at least what was hen doing that earned his immediate ban. Their action looks like equivalent of real police breaking into someone's house and arresting that person because "he did something wrong but they will not give any details regarding what he has done because he might use that knowledge next time to avoid being arrested for the same crime".

It shouldn't work that way. Proof of someone's wrongdoing cannot be "trust me, you did wrong". It should be documented in a way that leaves no doubts. I want to be sure that nzkiwi68 was not banned for killing Daybreak employee/game admin a few times, causing rage and abuse of power from that person... among many other reasons I could imagine for illegal ban.

Keep up the good fight, nzkiwi68.

[BrightLux]

I've taken up with DayBreak support and you can read for yourself their stone walled answers.
I do run Over Wolf... but, big deal I thought...

[Vionyx]

DayBreak this is ridiculous you dident even give him any warnings at least give him some proper reasons as to why you banned him or just tell him what he was doing that got him banned

[BrightLux]

I have noted others have been banned for overlays or some such, so here's some more information;

* I use TeamSpeak

* I run Overwolf (for TeamSpeak for the CNOH outfit I'm an active member of)

* I did have the recursion stats tracker installed, but, I didn't run it because it caused video problems and I actually didn't like it, so, I have uninstalled this anyway, but, as I said, I wasn't running it anyway

* I do have VMWare VSphere client tools on PC, V5.5 for work and I have read about someone else that was banned incorrectly because the anti cheat system thought they running a VM - well, I'm not running a VM either.

* I had FRAPS installed, but, again I didn't actually run it when using PS2, so I've uninstalled that too.

Look, it really really REALLY has to be a false positive.

[Topkek]

"Look, it really really REALLY has to be a false positive." Ahahah... Sure sure you little cheater .. You got served, now make a new account and try to play fair..

Edit: Wait, now i read it all.. You actually cheated on an alternative account from your same IP address... ROFL .. And you think you wouldn't get ban on your main "paid-up" account?! ...
Damn this is such a rightfully and deserved ban, that i actually gave a loud applause!..

Also you got your cheater friends to reply to this thread and defend you haha :D This is so awesome and pathetic at the same time.

[BrightLux]

Originally posted by Whipstar:

"
Also you got your cheater friends to reply to this thread and defend you haha :D This is so awesome and pathetic at the same time.

Wait till it happens to you... play for 2 years, paying player, enjoy the game, never cheated and poof!

* Locked out!
* Accused, but, no logs or evidence.
* no ability to defend yourself
* No recourse.
* Simply branded a cheater

As I say, if it happened to me, it can happen to you.

It's not like SOE / DayBreak have ever made software that didn't have ANY bugs right?

So - therefore - their anti cheat software could NEVER MAKE a mistake, right? Since their software is perfect...

Now thats ROFL

[Ishan451]

Originally posted by nikon133:

I was attracted to this discussion because I personally know nzkiwi68.

I could say that he is as unlikely to be cheater as anyone I know, that he is my age - in his mid-40, family man and IT professional, owner of successful business., person with great integrity and a life.

It all doesn't matter because most cheaters who decide to complain for being banned will work out a background story to present themselves as someone more likely to be saint-sized than cheating material

You mean like a man of mid 40ties, IT professional, owner of a successful business and person with great integrity and a life? You could have layed on a little more thickly by mentioning him going to help at a soup kitchen every sunday after church.

Originally posted by nikon133:

What would make me concerned, though, if I was observer without any connection to (or knowledge of) the OP is the way Daybreak is handling this.

The way they are handling this is standard in the industry.

Originally posted by nikon133:

Their action looks like equivalent of real police breaking into someone's house and arresting that person because "he did something wrong but they will not give any details regarding what he has done because he might use that knowledge next time to avoid being arrested for the same crime".

And here we have the difference between the Government and the private sector. The TOS, which you agreed to, clearly states that if you break the TOS they can close your account. Simple as that. There is no judge, no jury, no hearing. That is a standard in the industry. And as mid 40, family man and IT professional, owner of a successful business and person with great integrity and a life, he should be aware of it.

Originally posted by nikon133:

I want to be sure that nzkiwi68 was not banned for killing Daybreak employee/game admin a few times

Because a mid 40 family man and IT professional, owner of a successful business and person with great integrity and a life would actually believe that some GM would risk their job over something like this.


As for the OP... dynamic IP address or not, doesn't really matter, considering that your account was banned. If it had been an IP ban, a simple reset of your router would let you play again.

[darx202]

I really really hope the truth comes out. If you are a cheater, then shame on you. Cheaters deserve to have their toys taken away. If you did nothing wrong, then this is a terrifying thing. I would hate to be falsely banned for something I didn't do.

[Ishan451]

Originally posted by darx202:

If you did nothing wrong, then this is a terrifying thing. I would hate to be falsely banned for something I didn't do.

I doubt it was a false accusation. The VAC section or games like CS:GO are full of these "i was falsely accused" posts... honestly, this whole thing sounds like a big "i didn't do it".