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Yes the game is grindy. I bet if you gave everyone all the equipment and upgrades new players would still complain. The facts are this game isn't easy to learn.
This game needs new players but it needs players to accept this game for what it is. For every change Daybreak makes for new players there either going to make it easier for veteran players or turn veteran players off. There is no ideal solution.
I remember as a beginning engineer how much I wanted a AV mana turret so I could actually kill the vehicles that where killing me. After I got it I found out how easy a target I was for all the snipers.
You won't start to actually learn this game until you have 100's of hours into it. And by learn I mean using your knowledge of the maps and weapons at your disposal to put yourself into a advantageous position to win fights.
Even after you've reached BR 120 your gonna get killed by BR 0's just by the random nature of combat in the game. Combat occurs all around you and above and below you so death can come from any direction.
The current numbers aren't anywhere near their highest but then again they're not at their lowest either. For a game that was released in 2012 where players play on massive single servers, it's not doing that bad.
According to SteamSpy, Planetside 2 had over 136,000 active players in the last 30 days.
https://steamspy.com/app/218230
There are cheaters in PS2, like in every other online shooter EVER...and I've personally criticized SOE/DBG's response to cheaters in the past which I think has been a bit lackluster but the game is definitely not "hacker ridden."
As far grind and new player friendly, the game is a helluva lot more friendly to new players than it was when it was first released. Certs are not hard to get. They've already made tons of changes that make certs easier to get and give players more opportunities to get more certs...and they even have more changes in the current test server that will give players even more xp/certs for in-game actions.
The real problem is a lot of people don't know how to spend their certs wisely and efficiently.
That said, the new implant system and the cert/cash cost is a bit ridiculous. The construction system cert/cash costs are also a bit over the top, especially since you have to unlock them for every single faction individually even if you purchase them with cash.
But beyond that, the certification costs for abilities and weapons is completely fair in my opinion.
HP is managed on the server side. Unless you can show any proof that there are "HP hax!" then you're full of ♥♥♥♥.
Alright, now to respond to a few other things as well.
As for the seperation of new and veteran players, there is a map called Koltyr. Koltyr is created specifically for new players to learn the game, and only players level 0-14 can play on it, so they will only encounter other new players, or yes, the possible smurf here and there, however, I have not seen any records of smurfs being present there picking on the new people, and even so, once those smurfs hit 15 their outta there. A lot of new players probably skip koltyr entirely, but that is their own mistake, if they dont go to koltyr and go out into the dangerous world of auraxis, and then complain about getting killed all the time and not being able to compete with the level 100's, then that is their own fault for not knowing what they were getting themselves into, and leaving their new player zone before they were ready. The game is specifically labeled an mmo shooter, which means that it isnt like other popular shooters of today where you get into a match with 10-64 other players that is filtered by rank and level, no, it is an mmo shooter, which means everyone is thrown onto the same battlefield against everybody, and if the new players aren't aware of that, that's their own fault for not doing a little research and finding out exactly what kind of game they're playing, because that information is readily and easily available to them. But yes, every new player will have to get through the trial by fire, literally, they will be recieving enemy fire from every direction. And they will die. A lot. Everyone does. Even the veteran level 100's players die a lot. That's just how the game is. Those new players who get through that and keep playing then go on to learn the game and get better, but those who quit and can't handle it will never get better. A lot of it is simply your mindset upon entering the game. I like to view it as military bootcamp. It's hard, but if you're determined, you get through. If you're not determined, and not motivated, and easily give up, then maybe it's not for you and you eventually quit.
As for grinding. It's true, they've made it a lot easier to get certs, heck, almost everything you can do can get you certs. and due to that, the pricing has been increased, because now certs are easier to come by, so that would mean weapons and other unlocks are easier to get, so they made them take a little more certs to get so that its not that easy, and provides something to work towards. I do like the fact that you can spend money to unlock things faster, if you're not willing to work through it. But all the weapons are extremely well balanced and no one weapon is considerably better than another weapon, its all about the play style each weapon requires, and the ability of the player to handle that weapon. Construction is a little odd with the pricing, and the fact that you have to work at it to be able to do it, it does dramatically change the gameplay for those who do build and destroy, as the player-built bases will be constantly different from the last base they built or destroyed. And if you're building a base, you spend less time shooting enemies and more time harvesting resources and building. And while you do so, you gain certs. And also, the fact that you can plop down a hive and earn victory points, changes the gameplay to force people to consider whether or not they should attack these bases if they want to win the continent.
As for hacker ridden, in my nearing 200 hours of gameplay time, I have not met a single hacker, and have yet to do so. And all of the stories i have heard of hackers turn out to be false or the person in question wasn't hacking, and the person complaining about hacking was just frustrated that the person was better than them in one way or another.
And finally for space combat. Space combat would be neat, but that would be a huge new thing to add to the game for the developing team, and would probably take a long time. Also, if you've ever bothered to look at the lore of the game, the last few spaceships were destroyed long ago, and no more remain, and now the people fighting each other are the only people left who slowly go crazy as they get revived again and again after dying, I think they stop caring about getting off the planet, and eventually in their crazed minds, the only thing left for them to do is destroy the enemy. So it makes sense not to have space combat, although with the new orbital strike thing in, it does beg the question, from what orbiting thing is this strike coming from? Frankly I am hoping for naval combat on sea before space combat. I think that would be pretty neat. Although the space idea is not a bad idea, but it would change gameplay dramatically I'm assuming, whereas naval combat may not be quite as dramatic of a change. Maybe if they put less territory in the ocean, but larger spaces, and in each territory, they had the points "A" "B" "C" "D" etc spread out across each territory instead of nearby, and then each point was like an oil rig or derrick or something like that that had to be boarded and captured and defended by infantry. And then the fact that they are so spread out would encourage large naval battles between opposing ships, manned by multiple players. And perhaps whichever faction locked down an ocean, would get a benefit or something like that in fighting for the adjacent continent. Idk, just an idea, but space battles seem pretty neat too.
I apologize for the wall of text, but kudos to anyone who bothers to read it all.
Okay...so this game is dying...in a few years?
Doctor: I'm sorry, there's nothing we can now but make you as comfortable as possible.
Patient: How much time do I have left Doc?
Doctor: I'm afraid you've only got a few years.