MapleStory

MapleStory

View Stats:
Koffie★ Nov 24, 2016 @ 10:33am
Allow us to change our linked Nexon Account on Steam please
Hello fellow Maplers!🍁 Please leave a comment and +1 below if you agree. Thank you.:steamhappy:

So MapleStory is unblocked on Steam now for Europe (and Brazil?), so I can play it via steam now which is all wonderful, but there's one big issue which is not so wonderful and that is because you can only link ONE nexon account ONE time to your steam account for the rest of your LIFE!:steamsad:

Which sucks, especially now with all the migrated accounts from Nexon Europe, it was not possible to foresee that Nexon Europe and Nexon America would rebrand as Nexon Global.
So if you've previously linked a Nexon account to steam, you now cannot use link your migrated Nexon Europe account to steam. And in general it's just not a very user friendly system to only allow people a ONCE IN A LIFETIME linking ONE Nexon account to their steam account.:rcry:

So I hope Nexon could change their system in the future, so that we can unlink and link a new Nexon account to our steam whenever we want, or just let us log in via steam on our nexon account each time we launch a nexon game via steam. Or if a whole new system is too much to ask, just at the very least allow us to contact support and let them change the linked account for us please.:meso:

(And yes I know I can play it via gamelauncher.exe or the nexon launcher. But that way I cannot enjoy all of the steam features, such as the overlay, sharing screenshots on steam, etc. and I guess I cannot buy the content on steam either, because it will probably go into my linked account?)

Thank you for reading.
< >
Showing 1-2 of 2 comments
Koffie★ Nov 24, 2016 @ 11:33am 
Ok so support on this issue is inconsistent because I just used livechat again after I already contacted support via livechat yesterday, yesterday they told me unlinking was not possible. Today they told me a different story and say unlinking is possible as long as you can verify the currently linked account.
Here's a snippet of the transcript:

Originally posted by GM Llaust:
I do apologize for any misunderstanding that may have happened. We do process Steam unlink requests provided that the player can verify that he/she owns the account.
Originally posted by koffie:
Thank you that is good to hear. Another question, do you also provide unlinking for people who migrated from Nexon Europe and have previously tied an old Nexon America account to steam?
Originally posted by GM Llaust:
Yes, we do.
Originally posted by koffie:
That is reassuring to hear, thank you :). Can I make this transcript public on steam and Nexon forum so that people once and for all have a definitive answer to this question?
Originally posted by GM Llaust:
Sure, no problem. But I would like to reiterate that we will require verification of proof of ownership first before processing any unlink requests.
Last edited by Koffie★; Nov 24, 2016 @ 11:34am
Jamillia Nov 24, 2016 @ 12:28pm 
Alright. I'll refer people to this discussion when similar discussions pop up. Thanks for your investigation.
< >
Showing 1-2 of 2 comments
Per page: 1530 50

Date Posted: Nov 24, 2016 @ 10:33am
Posts: 2