Characters went missing after update!

[KT]

Are there anyone that has happenned the same?
After the update i logged in, but my both chars went missing! The say i need to create a new char! D:
I'm log in on the right region!

[General Chaøs™]

My Elio and Feca on my client account are gone. It was not connected to steam at all. I was lvl 138 and if my characters don't come back im pretty much done with this game. I hope it is just a server issue. I was orignally and never changed a Remmington player through their client not steam.

Update: Check the server buttons, they swithced the Nox and Remmington postions. It used tobe Remmington was on the left and Nox on the Right, but now its changed. Just noticed it my chars are safe.

[m0nt1sd3ad]

My characters are lost too. OTL what do you to get it back......

[KT]

1º Have you checked the server?
They switched the server buttons!
2º If you noticed that and still didn't work wait a day or two!
I've awaited and it's fixed!

[RolLingSpaRrow]

my characters are gone tooo...fakkkkkkkkkkk
being playing on asia server all my life.....

[76561198161655472]

If your characters seem to have disappeared from your character list when using your Ankama account:

• Please rest assured that no character was deleted from your account. During the latest maintenance (16/04/15) we authorized the International accounts to have access to Phaeris, as well as allowing some of the Steam Asia accounts (which had Nox and Phaeris characters) to have access to the International community in order to play their already created characters on Nox or Phaeris. We wanted to simply make sure that they had access to all of their characters and therefore resolving the community restriction issue.
  
• We did not transfer any Phaeris characters to the International accounts, therefore it’s important to still use your migrated Phaeris Asia account when trying to access the characters that you had created already prior to the migration on Phaeris or on Nox.
  
• And if you use an International account (not the Asia Phaeris newly migrated account), you will also still have access to the characters you already have created on Remington too but are now also able to create a new character on Phaeris.

For more information, please refer to the guide located here: {リンクが削除されました}http://forum.wakfu.com/en/36-technical-issues/187695-phaeris-migration-faq

[graalGGTV]

I play on Remington, have always played on Remington, and the servers available for my regions were Remington and Efrim. I could play normally last night, but today when I tried to login, I only had Remington and Phaeris available (which makes no sense given where I live). I connected to Remington, but there are no characters there. Furthermore, whenever I try connecting to Efrim, it says I'm in the wrong region to connect to it.

I have no idea what happened, but I would really like to get access to my characters again, especially considering there will be a bonus exp weekend starting in a few hours. I will be really disappointed if I am unable to connect by then.

EDIT: I forgot to mention I connect through Steam.

Thank you.

[crapuche à vapeur]

full remington too and still no char uphead
and worse , i lost my premium status 78j remaining , and 2k ogrins ... do you plan on getting all that back to me or i get a refund and go play on ankama???

[crapuche à vapeur]

btw i m a french player playing on remington, and now i log on asian servers and acces remington but char blank

[76561198161655472]

graalGGTV の投稿を引用：

I play on Remington, have always played on Remington, and the servers available for my regions were Remington and Efrim. I could play normally last night, but today when I tried to login, I only had Remington and Phaeris available (which makes no sense given where I live). I connected to Remington, but there are no characters there. Furthermore, whenever I try connecting to Efrim, it says I'm in the wrong region to connect to it.

I have no idea what happened, but I would really like to get access to my characters again, especially considering there will be a bonus exp weekend starting in a few hours. I will be really disappointed if I am unable to connect by then.

EDIT: I forgot to mention I connect through Steam.

Thank you.

Could you please add me to your Steam friendlist so I can contact you to discuss details regarding your migrated account?

crapuche à vapeur の投稿を引用：

full remington too and still no char uphead
and worse , i lost my premium status 78j remaining , and 2k ogrins ... do you plan on getting all that back to me or i get a refund and go play on ankama???

In the event of missing Ogrines, could you please contact Customer Support providing them with as many details as you can? I have supplied the link to make a ticket here: {リンクが削除されました}https://support.ankama.com/hc/en-us/requests/new?ticket_form_id=111178

[Master Spark]

My account got fully wiped too. No characters, no two months of booster, nothing, just two servers with no chars on them!

[Letmechill]

picaro im having the same problem, i already send you a invite on steam, please accept

[Nova.EXE]

I have always played on the Nox server. But for some reason I can only acess the Remington and the new Phaeris servers... I have so many characters on Nox.... I'm tempted to just not play Wakfu at this point.

[rhafyk]

wtf ankama, this is ♥♥♥♥♥♥....having issues all the week with servers, i play in elbor and now just can go to phaeris and remington ..... fix this ♥♥♥♥

[Letmechill]

help me picaro, #1338795

[Race]

I am so ♥♥♥♥♥♥, after relogging on the offical forums to send a PM, i am no longer "Rrae" i am now "[Asia]Wikkytabby" wtf is this ♥♥♥♥? am i being ♥♥♥♥♥♥ by ankama because my characters no longer show with my account? Can i get some help on ticket 1338773

I tried to add you picaro to chat about this issue.