FAQ - You've got questions, we've got answers.

[DrinkboxJimM]

Troubleshooting

I start the game for the first time, all I see is a black screen.

Please try the following:
1. Install Microsoft DirectX End-User Runtimes (June 2010)[www.microsoft.com]
2. Install Microsoft Visual C++ 2010 Redistributable Package (x86)[www.microsoft.com]
3. Install the latest drivers for your graphics card.
Note: Your graphics card needs 512MB of video ram, and Shader Model 3.0



(Using keyboard) Some combos are inconsistent, others I can't do whatsoever.

You need to choose new keys. Your keyboard has problems with multiple keys being held down at the same time. This problem is called Keyboard Ghosting[www.microsoft.com], and it's a limitation of keyboard hardware.

Test the keys you're using here[www.microsoft.com]. Press "Click To Use" and try holding 2 movement keys while pressing attack and jump. i.e. Using Preset1 - that's left arrow, up arrow, A and S. All the keys should highlight. If not, you need to change your keys (Options > Remap Keyboard) until you find a combination your keyboard allows to be held together.
Note: Controllers have no ghosting issue.



(Using keyboard) Keys displayed don't match the keys I chose.

Try changing keys (Options > Remap Keyboard). You could also try changing your keyboard input language to "English (UNITED STATES)" (Control Panel > Change Input Methods > Add a language...), although depending on your keyboard that might cause other issues.



What are the game specs?
OS: Windows 7, 8, XP, 2000 and Vista
Processor: 2 Ghz+
Memory: 512 MB RAM
Graphics: Shader Model 3.0, 512 MB VRAM
DirectX: Version 9.0c
Hard Drive: 800 MB available space
Additional Notes: Supports Xbox 360 Controller and other XInput-compatible controllers

Controllers / Gamepads

My controller doesn't work properly.
If it's an XBOX or XInput-compatible controller, it should just work.



How do I get my Playstation 3 / PS3 controller to work?

Guacamelee! fully supports the PS3 controller. However, you need to use MotionInJoy[www.motioninjoy.com] to get Windows to see the PS3 controller first. It's free and popular. If it works for you, consider donating.



How do I get my Logitech controllers to work?

Some Logitech controllers have a switch[www.logitech.com] that makes the controller XInput compatible. Otherwise, read the answer to the next question.



Does Guacamelee! support arcade sticks?

Assuming it's compatible with the game (XInput, or techniques discussed below) the big question is how many buttons you have on your arcade stick. Movement should work great with the joystick, but you'll need SIX buttons close together: jump, attack, special attack, grab, dodge and dimension swap - since later levels require you to switch quickly between these. A street fighter button setup (2 rows of 3 buttons) should cover this. You'll also need a button for pollo power (turns you into a chicken) and map. While you use these often, they're not part of tricky combos.



My controller still doesn't work. Any ideas?

1. Use X360ce[code.google.com] to convert your DirectInput controller into XInput. While we haven't tested this, my understanding is you need to copy files to your Steam Guacamelee folder found here "C:\Program Files (x86)\Steam\SteamApps\common\Guacamelee". If you have any success with this (as many people have with other games), we would truly appreciate you posting your steps in this dicussion forum.

2. Use joy2key[www.electracode.com] to map your controller joystick & buttons to keyboard keys.
This is surprisingly easy to do. You may need to disable the controllers so you don't get double input (Options > Assign Controllers: Place all controllers in the middle). If you have an N64 controller, this is likely your solution.

3. If your gamepad isn't working with X360ce, just rename xinput1_3.dll into xinput9_1_0.dll . That should help.



Does Gucamelee! work with my SNES gamepad?

In theory you could use the above techniques to get an SNES gamepad to work.
The problem is you won't have enough buttons to play the game.
Or maybe you're just that good.

Multiplayer

Is online multiplayer supported?

Unfortunately no. We simply did not have time to add that feature. We concentrated on adding as many Steam features as possible, integrating downloadable content, adding the ability to edit costumes, and ensuring full keyboard support (remappable, changes appear in game).



How many players are supported?

2-Player local Co-operative play for the entire story. Additionally, players can drop in and out whenever they would like.



Are 2 controllers required for 2 players?

No! Guacamelee fully supports 1 player on keyboard, and the other on a controller. Simply pause the game, go to "Options > Assign Controllers" and move the controller to Tostada.



Can 2 players use 1 keyboard?

2 players using 1 keyboard is NOT supported. The advanced move list requires a large amount of keys, making 2 players at 1 keyboard infeasible. Also, keyboard ghosting[www.microsoft.com] becomes an even larger issue, rendering the game unplayable.



Are multiple keyboards supported (laptop keyboard + external keyboard)?

Not at this time.

Save File Backup

How do I back up a save file
We don't recommend doing this, due to the possibility it will break the game after a patch, but you can locate and copy the save file.

1. Look in C:\Program Files\Steam\userdata\SteamID\AppID\remote

2. The appID for Guacamelee is 214770. You're going to have to figure out your own SteamID number. You should find it in the userdata folder.

3. Should be a file named "save.dat" Copy it and save it to back it up.

[Stranger]

game seems stuck at the Preparing to Launch phase, keeps closing and starting again on it's own unless I cancel it myself.

[Soowagoo]

Please email support AT drinkboxstudios DOT com with your system specs, OS, and any other relevant info. Thanks!

[Kryzz]

Is there really no online high scores for the El Infierno chambers? Seems like it would work perfectly with them and make them more fun, but under leaderboards all I see is for game speedrun times

[Miss Momo]

Thanks! great info!

[Midnight Sky ✨🌙✨]

So when I'm moving left to enter an area when using a controller, the game thinks I'm still holding left when the area loads. Pressing right only makes my character stand still.

Is there anything I can do that doesn't involve constantly restarting the game?

[dragon_blade]

This is spasific to the vita version. The bigger skeletons with hammers they seem to twitch all over the place im not sure how it happens but it does and i seem to re create whatever it is i do each time i see one.

[GravityLoL]

i have problem with that black screen. i have instaled newest C++ and DirectX, drivers are also good ( i have Radeon 6850 HD 1GB ) and still theres black screen, after i downloaded settings file from the other thread here, main menu wasn't black ( i'm able to see Juan house ) but after i start new game or continue, it's still black, i only see life bar. Any ideas? other game's works smooth

[PHAZE7]

I have an odd issue. Usually if I play offline in other games the achievements I earn show up when I go online. But for this game they didn't. I did several and they still show locked. Any help?

[Midnight Sky ✨🌙✨]

Originally posted by PHAZE7:

I have an odd issue. Usually if I play offline in other games the achievements I earn show up when I go online. But for this game they didn't. I did several and they still show locked. Any help?

I'm pretty sure that only some games allow you to unlock achievements while offline.

[PHAZE7]

Thanks for the answer.

[VeNoM]

Originally posted by Mr. Gency:

Originally posted by PHAZE7:

I have an odd issue. Usually if I play offline in other games the achievements I earn show up when I go online. But for this game they didn't. I did several and they still show locked. Any help?

I'm pretty sure that only some games allow you to unlock achievements while offline.

Most games do it, register achievements when steam was down and awarded them after that. I wish this was the case as I did many while steam was having trouble and now it's impossible to redo some of them.

[Visual Ronin]

I have a little problem with the game. Not relative directly to the game but when I launch it.
I'm on Mac OS 10.9 and play with keyboard.

When the game is launched, my mouse is trapped in the screen of the game and I can't move my pointer out of it.

Is this problem can be solved ? I tried to move away the pointer to an other window by using the Dashboard but the window of the game moves on the desktop and I have to quit the game. :(

[Soowagoo]

Try the Mac equivalent of 'alt-tab', the Command (Apple) key + Tab.

[Visual Ronin]

Thanks, I try it and it's work. :)

[ZimZamZom]

Will PC be getting the Super Turbo Championship Edition? If we already have Gold Edition will we have to buy the game again for the new content? I've bought the game three times, I would like to avoid having to buy it again :(