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For me I looked at the ladder, pressed 'E' to start climbing the ladder. I then had to press the 'W' key (which is for me my move forward/up key) to actually climb up the ladder and other parts, with various "Push 'E'" event's that happened at various points as I climbed up.
Have you changed the keybindings?
How far are you getting up the ladder?
Have you tried pressing the up/forward key (W by default, or even try the up arrow key)?
Since I was on a ladder, I pushed up "W" to climb as done with all ladders.