GTX970 not DirectX 11 compatible? Wtf ...?

[Flagrum]

I had a GTX560ti before and I got the error that no DirectX 11 capable GPU was found. I learned here on the forums about the difference of having DirectX 11 software installed and a GPU not really fully supporting DirectX 11.

But not I got my brand new GTX970 and I still get that error when I start AI ...!? I tried to update DirectX, but it said it was up to date already. Nvidia drivers are up to date as well (344.48).

What else can I try or check?? Thanks!

[Wobb the Great and Terrible!!!!!]

Did you already have newest nvidia drivers installed before you updated the graphics card?
Try uninstalling the driver and reinstalling from scratch

[ageres]

But 560ti is DX11 compatible too.

[Razzle]

970 100% supports directx11 , my old 635 gpu supports it so there you go.
What you can do is check if the latest nvidia driver is updated.
check what version of direct x you currently have
click start button + w or go to start menu and choose * run *
And type this in Run dxdiag < dxdiag will open a window that shwos you your system
Should look like this http://gyazo.com/7fdc858c6e97d607a07bda6f8237e602
Look at the last thing bot ? is direct x version
mine says Directx 11
check yours and let us know

[Flagrum]

I had the Nvidia drivers already updated before I installed the new GPU. Now I uninstalled them and re-installed them after a reboot: did not help, still getting the error (drivers 344.48)

Dxdiag reports DirectX 11

I also have Steam checked my A:I installation - everything ok.

Is there somewhere a logfile written by A:I that could give some hints?

[Wobb the Great and Terrible!!!!!]

Do you have any other DX11 games?
If you do, try them. This will narrow down if it's the game or your system that is not picking it up correctly
Let us know

[Wobb the Great and Terrible!!!!!]

I see you own metro 2033. Launch that, go into the options, advanced video options (if I remember correctly), and make sure DX11 tesselation is enabled.
Then try to run the game
I see you have a few games that have DX11 support, but these also run DX10 and DX9 as well, so the game would default to whichever it thought was best.
The more I think about it though, this is probably a case of the game being stuck thinking you still have the old card.
Find out which of the files in the game directory holds your system specs and delete it, then run verify game cache in steam and it will download a fresh version.
Or, extreme as it sounds, delete the game, go into the directory make sure all files and folders are deleted in there and download the whole thing again. Will take a while, but this will eliminate this as a cause.
This is the thing with PC gaming; trial and error when you get an unknown problem. Just keep trying stuff to eliminate each thing that could be causing the problem until you find the one that works.
Sorry not to be more helpful, that's just how PC gaming goes I am afraid. Hard work, but well worth it.

[I'm Ant]

Are you on Windows XP or useing the early Vista?

[Wobb the Great and Terrible!!!!!]

Ah yes, of course. Windows. First think we should have asked.
Duh
If you are running any prior to vista (like before service pack 1 I think it was), then your operating system isn't up to running DX11.
Hope that's not the case, but if it is, at least you know what the problem is now.
And buying standard windows 7 home premium can be done for quite cheap now, and is a great upgrade from XP.
You will see huge graphics upgrade when you go from DX9 to DX11.

[Flagrum]

Heh, no, I am running Win7 64 here.

Somewhere in the installation directory I saw a file which seemed to deal with the graphics settings - or defining default values for various graphics settings. It looked as if these were depending on the Windows Performance Index.

So I went there and updated the index - I had not done that after upgrading my GPU.

Aaaaand ... nothing. Still the same error. Now I deinstalled A:I and at the moment the download for the new installation is running....

[Wobb the Great and Terrible!!!!!]

Did you make sure to empty the game directory before downloading it again? Sometimes games leave behind things like save game files and setup files, which would have your hardware and software info

[Flagrum]

After reinstalling A:I the problem persists.

I used the Steam function to delete it - I did not check if Steam deleted all contents of the folder, though. But I tried to find any other perhaps related directories which might contain user settings (windows user home directory, documents, saved games, AppData, etc.) but found nothing. The registry did not contain any A:I settings as far as I could see.

I deinstalled and re-installed the MS patch KB2670838.

I ran the VC runtime setup and the Dxsetup in the A:I CommonRedist folder - they actually did install something (the update programs earlier for DX before only said "no update necessary").

And still, my DxDiag still states "DirectX 11" - I believe this is the real problem ... (but, no, I will not reinstall Windows. :o)

[Wobb the Great and Terrible!!!!!]

You said you're running windows 7, so that's not the issue.
Last thing I can think to try; apparently the configs are in the game directory, in DATA folder, and is called "engine_settings".
Try deleting that file. Then run a verify cache in steam. To do that, right click the game in your games list, click properties, local files, then verify integrity or whatever it says.
This will check all your game files and redownload any that are missing or corrupt. Since the engine settings file is missing, it will redownload a fresh one
My hope is that this file was left behind when you deleted the game before, and so steam didn't download a new one. This file then, hopefully, holds your old hardware and software data. So getting a new one will force the game to redetect your settings when you try to launch it.

If this doesn't work, I am out of idea's and I would suggest contacting CA or sega.

I really hope this helps you

[Flagrum]

I saw that file earlier already - that was the reason why I updated the windows performance index as the file seems to reference it to determine the viable graphics settings for a system. But I think, it does not actually store the current configuration, but rather various default values that are allowed to be applied, depending on the results of the windows performance index run.

But anyhow, I did as you advised. But you might have guessed it already: the error persists.

But I thank you and all the others here in the thread for trying to help me. Very much appreciated.

[Wobb the Great and Terrible!!!!!]

♥♥♥♥♥♥♥♥♥♥♥. Sorry man, really hoped that one of these would have helped you.
Did you run metro 2033 or something in DX11 to make sure it's the game side not the drivers?

[mooner]

C:\Program Files (x86)\Steam\userdata\10758694\214490\local\settings.bin

Have you tried deleting the settings file located in local this will set all the settings back to default when you restart the game.. All settings audio, bindings and graphics.