Muted

[Forest Gump's Shrimp Vessel]

ive been muted for 3 days for some apparent reason and when i try to ask customer support it just says "youll be remainded muted" without any reasoning or duration honestly kinda sad as ive invested almost 300 hours into this game but now will be quitting as i cant socialize

[SunnyRustles]

Why'd you get muted in the first place?

[Forest Gump's Shrimp Vessel]

im trying to figure out, something with chatfilter or something? my appeals have only been asking what i was muted for but i keep getting the same automated responce

[Forest Gump's Shrimp Vessel]

if i knew id just accept it and restart knowing i did something toxic. but now im left in the dark and its pretty demoralising as i do really enjoy the game

[AbsynthMinded]

meaning you were testing a filter with forbidden stuff in the open chat and you got reported..

[Forest Gump's Shrimp Vessel]

Originally posted by AbsynthMinded:

meaning you were testing a filter with forbidden stuff in the open chat and you got reported..

no, im saying that it might have been something that the buggy chatfilter censored or something, ive played alot and have a good reputation on my server helping everyone out organising PW ect. i enjoy the game and wouldnt want to put myself in that position but i cant get any response other than automated

[AbsynthMinded]

(X for Doubt) You will get nowhere with them. Make peace with that.

[RamboTowz]

the same thing happened to me i talked with one person and asked him where to find iron ore was in like my second hour of game play. I am forever muted as well.

[Maki]

At least you're getting replies, All I got after 3 whole days of waiting is a generic "Automated response" Imagine that, getting an automated response after waiting all that time?

[Maki]

Originally posted by TOP-G, Capybara:

ive been muted for 3 days for some apparent reason and when i try to ask customer support it just says "youll be remainded muted" without any reasoning or duration honestly kinda sad as ive invested almost 300 hours into this game but now will be quitting as i cant socialize

Also to answer this, we've tried spam reports using a spare account, the system has an auto ban function if enough people report you for even uttering a letter. Depending on the amount it can go up to 30 days as far as we've tested.

It's lazy, primitive and very exploitable, as long as enough people hate you enough for it, they could keep you permanently banned for as long as they manage to get the chance of reporting you, or if you get targeted by ill-willed individuals, definitely a thought for the mind.

[Forest Gump's Shrimp Vessel]

Originally posted by Maki:

Originally posted by TOP-G, Capybara:

ive been muted for 3 days for some apparent reason and when i try to ask customer support it just says "youll be remainded muted" without any reasoning or duration honestly kinda sad as ive invested almost 300 hours into this game but now will be quitting as i cant socialize

Also to answer this, we've tried spam reports using a spare account, the system has an auto ban function if enough people report you for even uttering a letter. Depending on the amount it can go up to 30 days as far as we've tested.

It's lazy, primitive and very exploitable, as long as enough people hate you enough for it, they could keep you permanently banned for as long as they manage to get the chance of reporting you, or if you get targeted by ill-willed individuals, definitely a thought for the mind.

Turns out its a 4 year 9 month mute somehow

[Maki]

Originally posted by TOP-G, Capybara:

Originally posted by Maki:

Also to answer this, we've tried spam reports using a spare account, the system has an auto ban function if enough people report you for even uttering a letter. Depending on the amount it can go up to 30 days as far as we've tested.

It's lazy, primitive and very exploitable, as long as enough people hate you enough for it, they could keep you permanently banned for as long as they manage to get the chance of reporting you, or if you get targeted by ill-willed individuals, definitely a thought for the mind.

Turns out its a 4 year 9 month mute somehow

Ahh......... unless you said something controversial like Hitler or T******* square level statements idk how the heck that'd happen. Best just take your leave, you dodged a bullet, not lose an opportunity

[L 3 M 0 N K A]

From today, i guess i got muted too. It says "muted, cannot send messages". No information about the reason, about the time, nothing. I didnt misbehave on server, insulted no one. It seems randomly to me.

[Alkopops]

At this point, the game’s community feels like a toxic mess, and mass reporting is a real issue. There’s no human support either. I was muted after posting some messages and refusing to back down, and then a few players falsely accused me of engaging in RMT (real money trade).

WTB use of 3280 CRYSTGIN 7M EL
WTB GLASS WALLS expansion pack 6M energy links
Looking for a friend to gift me the GLASS WALLS expansion pack; in return, I’ll gift you 7M energy links.

From my perspective, the devs are getting their money, and I’m simply trading in-game items for in-game items. In my eyes, that’s not RMT. I’ve played other games like LOTRO, Guild Wars 2, ESO, and RuneScape 3, where as long as the devs get paid, in-game trades are not considered RMT.

Apparently, some German streamer told their viewers that the devs wanted these kinds of messages reported, and they mass-reported me, leading to my mute.

Since I felt I did nothing wrong, I reached out to support to ask why I was muted. Here’s the response I got:

Dear player, Thank you for contacting us. After a careful investigation, our team determined that the behavior relating to your account violated our policy. Therefore, your account will remain muted. We remain committed to ensuring a fair and healthy game environment for all of our players. Thank you for your understanding. If you require further assistance, please do not hesitate to contact us by tapping Settings-Help and Support-Contact us to submit your issue. Thank you for your continued support!

This response wasn’t very helpful, so I decided to ask how long the mute would last. And the reply?

Dear player, Thank you for contacting us. After a careful investigation, our team determined that the behavior relating to your account violated our policy. Therefore, your account will remain muted. We remain committed to ensuring a fair and healthy game environment for all of our players. Thank you for your understanding. If you require further assistance, please do not hesitate to contact us by tapping Settings-Help and Support-Contact us to submit your issue. Thank you for your continued support!


It was the exact same copy-paste response. So, was my case even reviewed? It sure doesn’t feel like it. Is there real customer support, or is it just automated responses?

After spending over 700 hours in the game, I’m now wondering: Should I stoop to the same level as others and start mass-reporting people with the help of my friends to force the devs to address this issue? I don’t want to, but maybe that’s the only way to get a response.

[Neo TA]

if you gonna try and spam the filter with negative stuff please stay muted 1 last degen in chat

[Martin]

Originally posted by TOP-G, Capybara:

ive been muted for 3 days for some apparent reason and when i try to ask customer support it just says "youll be remainded muted" without any reasoning or duration honestly kinda sad as ive invested almost 300 hours into this game but now will be quitting as i cant socialize

You mustasaidsomefingweelyweelybad.
Is it across the account? ie can you make another character and talk with that one?