Character Gone. Unable to login.

[braanu]

I was playing and had just selected Build mode when I got the server reconnect message and tried to reconnect but couldn't and after two attempts I exited the game and reloaded. The game doesn't think I have any characters. 0/10. I tried selecting the server I was on and chose it and hit Enter Game even though it said it would create a new character but it wouldn't load and said 'Network error'. Unable to play and hoping it's a server crash that they have to fix which will restore my character. Otherwise 7 months of work and 3 seasons of progress are gone. Poof. Destroyed. If it's gone forever I don't think I can start from scratch. Too much progress would be gone.

[Spook]

My husband had something similar happen to him and he had a panic attack.

Give it about five minutes to just sit there and it will eventually refresh and cycle all your characters back.

Essentially during peak hours, the login servers hard crash and it can take the system many MINUTES to reconnect tot he main server and return all the data.

I've had this happen to me a lot. Most the time it happens around a power outage, a fluctuation in service to the modem (He is using wi fi and i'm using the land line, sometimes the problem is the router, not our individual machines), or when the server itself is overloading in a certian area because there are too many buildings or entities.

The network code is kind of spagetti string, but I can promise you; they dont know how to delete their own data, its highly unlikely they lost your character, the connection to it just got interrupted.

[braanu]

Thanks for the reply. I hope you are right. I just tried repairing client and it said there's no problems with the client. What screen are you saying I need to sit on? The one where you select the server and it shows 0/10? I was on it earlier for quite a while and nothing was happening. I just moved to a location with VERY slow wifi..about max of 13Mb/sec and sometimes very very slow or halting. I'll be getting my own service soon because I can't live with whatever the landlord is serving up.

[Spook]

Originally posted by braanu:

Thanks for the reply. I hope you are right. I just tried repairing client and it said there's no problems with the client. What screen are you saying I need to sit on? The one where you select the server and it shows 0/10? I was on it earlier for quite a while and nothing was happening. I just moved to a location with VERY slow wifi..about max of 13Mb/sec and sometimes very very slow or halting. I'll be getting my own service soon because I can't live with whatever the landlord is serving up.

Its probably the wifi throttling your connection. There was a period when I was living with my parents and AT&T refused to run a land line to our out-of-city house. We had to go with Radio Sattilite and the packet loss was so bad I ended up with a 13kms ping in live service games and had to quit them outright until we got a better bit rate.

You might be able to get back into your account if you try during non-peak hours for your service provider. Usually thats between 10 PM and 6 AM for most cities. Its not a great answer, but its probably whats causing you issues. Slow Wi Fi just really sucks for live service.

MAYBE if you can get a wired connection to the router or a wall sokcet you can get something better out of it, but Once Human has been kind of brutal to people with long ping rates. I get kicked if I got over 700ms now.

[Mortality]

are you sure you don't need to re-apply your character from the server select menu?

[braanu]

Rebooting my pc fixed it. Took me 2hrs to think of trying that lol

[Fading_Drifter]

Originally posted by braanu:

I was playing and had just selected Build mode when I got the server reconnect message and tried to reconnect but couldn't and after two attempts I exited the game and reloaded. The game doesn't think I have any characters. 0/10. I tried selecting the server I was on and chose it and hit Enter Game even though it said it would create a new character but it wouldn't load and said 'Network error'. Unable to play and hoping it's a server crash that they have to fix which will restore my character. Otherwise 7 months of work and 3 seasons of progress are gone. Poof. Destroyed. If it's gone forever I don't think I can start from scratch. Too much progress would be gone.

had the same issue and changing my routers firewall settings fixed it.