Lost Everything Not in Inventory

[Alurl]

So, I don't know if anyone else has run into this. The past 3 seasons have all transferred fine. This season, not so much. Prior to transferring out of WoW I unloaded my eternaland backpack, as I seen it was getting full. After transferring to a new season though, I noticed a few things were missing. And now having played a few days, I keep noticing more things are missing and come to realize that it seems that everything that was NOT in my inventory when transferring, was lost.

I've got no overflow mail (in or out of eternaland). I've relogged, repaired and gotten jiggy with it to no avail. I'm not so upset about the thousands of materials, mods, calibrations, even all the deviants were lost, because those can be replaced. But I also lost the Berserkasaurus Hip Hop, that's where the line was drawn. You can't repurchase it once it's gone. Now thankfully, I've moved the majority of my collections to eternaland prior to this happening.

I've reported it to "customer service" and continue to get "Thank you for your feedback and sorry for the inconvenience. And we have submitted the problem you report to our testing team for further follow-up.Please wait patiently.Our team will fix it as soon as possible."

If there's something I'm missing, I'd love to know. Or if it's happened to anyone else, did it get resolved?

Just to reiterate / TLDR:
Nothing in vault, mail, eternaland (build mode or inventory/spacetime. Including deviants and collections) from previous season after transfer.

[McKnuckles]

I'll need to remember to destroy my base and have everything in the inventory then before me and my friends hop over to manibus once the last phase pops up.

I wonder if this is similar to the bug where if you didn't take your deviations out of their containment units when you left the season, they would be lost/stay on that server when you left.

[♰⛧Venatør ‡ Mørtis⛧♰]

the same thing happened to me when I switched from manibus to winter scenario, I lost everything including shiny devinats blue, pink gel, really everything that was built in the base even
Manibus Statue
Rainfall Reaper “Umbrella”
Pixel Fortune Cat
Deviation Display Box
Butterfly´s Emissary Star Cup 1 Star
Butterfly´s Emissary Star Cup 2 Star
Black-Nosed Sheep Doll
Ravonous Hunter Painting
Dark Pumpkin Lantern

I can't build these things anymore even though I own them lol

I have been writing to support for 4 weeks now and always get the same answer, I have no hope anymore

[Alurl]

Originally posted by ♰⛧Venatør ‡ Mørtis⛧♰:

I have been writing to support for 4 weeks now and always get the same answer, I have no hope anymore

Thanks for at least letting me know I'm not alone and possibly confirming my suspicions that they're just trying to sweep it under the rug. I would be satisfied in just the replacement of those things that can't be bought anymore. Will probably be the last season for me if it doesn't get resolved.

No point in investing time and money in a game where you always have a chance of losing your rewards.

[Dark Savior]

Thanks for the warning.
I will inform my hive about this potential bug.

[Monarch]

Is it in your temporary backpack?

I noticed some of my stuff didn't "get transferred", because my spacetime backpack didn't have the space to hold all of it.

Once I made enough room, I was able to "withdraw" the items in the temporary backpack, back into the spacetime backpack. What you didn't withdraw back into spacetime, gets automatically sold into Astral Sands after a period of time.

There should be a warning sign of varying colour to indicate how close you are to capacity near the button of backpack type.

[Alurl]

Originally posted by Monarch:

Is it in your temporary backpack?

I'll say again, there was nothing in overflow. I've had this happen once before and cleared most of my spacetime backpack prior to transferring. After the transfer, a few tabs were in yellow, but none of them were red/full.

I even cleared all the tabs again, so there was no almost full warnings and still nothing. I'm not even upset about the materials/tools, maybe a little about some of the harder deviant variants, but there's no reason that limited collections can just be deleted like that.

It's also still been less than 7 days, so if it was there it wouldn't have been sold yet.

[♰⛧Venatør ‡ Mørtis⛧♰]

after 4 weeks of writing to support

Dear player,
Thank you for contacting us.

We apologize for the inconvenience.

Thank you for contacting us. Regarding the items you lost during the item transfer season, we are very sorry that you encountered such an issue. After inquiries by our relevant team, no records related to the items you lost were found.
We understand that this is a disappointing situation for you. Please rest assured that we will continue to work hard to improve our system to ensure that such issues will occur as little as possible in the future.

I'm done with this game

[McKnuckles]

Originally posted by Alurl:

Originally posted by Monarch:

Is it in your temporary backpack?

I'll say again, there was nothing in overflow. I've had this happen once before and cleared most of my spacetime backpack prior to transferring. After the transfer, a few tabs were in yellow, but none of them were red/full.

I even cleared all the tabs again, so there was no almost full warnings and still nothing. I'm not even upset about the materials/tools, maybe a little about some of the harder deviant variants, but there's no reason that limited collections can just be deleted like that.

It's also still been less than 7 days, so if it was there it wouldn't have been sold yet.

I find it weird that the limited collection items aren't just craftable with a single collection limit per territory or something (they already have a single item limit on I think the stardust purifier so why not collections). Would make it so even if they original collection items is lost, you can still build another one.

[aSoulBelow]

its a feature :)

[🆂🆈🅽🆃]

wow

[Rick Sanchez]

This is the exact reason I've always dismantled those "limited" collectables from the season shop. Even Battle Pass stuff. Anything that I've read that says "only one can be placed in your territory".. put that stuff in Eternaland.. forever. Don't even bring it INTO the season/scenarios. If you at least have it set up in E-Land, then you for sure know it's not going anywhere. THEN you can test to see if you can put those same items up in the rotationals.. I haven't personally put anything into my E-Land, but after seeing this.. I'm about to try and go with that lol but I've only experienced one season shift from novice into normal and it was effortless/painless so..idk

[HeartPurity]

Originally posted by ♰⛧Venatør ‡ Mørtis⛧♰:

after 4 weeks of writing to support

Dear player,
Thank you for contacting us.
such issues will occur as little as possible in the future.

oh man this is damn scary they dont even dare to promise you this bug wont repeat again in future. I am so scared now.

[E.T.]

Originally posted by McKnuckles:

Originally posted by Alurl:

I'll say again, there was nothing in overflow. I've had this happen once before and cleared most of my spacetime backpack prior to transferring. After the transfer, a few tabs were in yellow, but none of them were red/full.

I even cleared all the tabs again, so there was no almost full warnings and still nothing. I'm not even upset about the materials/tools, maybe a little about some of the harder deviant variants, but there's no reason that limited collections can just be deleted like that.

It's also still been less than 7 days, so if it was there it wouldn't have been sold yet.

I find it weird that the limited collection items aren't just craftable with a single collection limit per territory or something (they already have a single item limit on I think the stardust purifier so why not collections). Would make it so even if they original collection items is lost, you can still build another one.

COllection items should jsut work like all other item, if you destroy them, they just comeback into your inventory that<s it that<s all. like the jack-o-lantern. I also put some collection items in Enertiny and lost my cooking gold dino statue and my pixie fortune cat .............

[I save those]

I'm not saying this is absolutely the case for anyone, but I had this happen about 2 months ago and had given up hope.

I read this thread in frustration and decided to just check random buildings I made in eternaland to find that all my missing items were placed in a house blueprint I placed to test something.

I'd suggest giving your eternaland a real look see if theyre placed there, I hope anyone that reads this also finds their missing stuff because I am absolutely elated to have them back

[キャル]

I also lost my Pixel Fortune Cat, Deviation Display Box, some of my Deviants, and other furniture items after switching from Way of Winter to Manibus

Please update the thread if anyone receives a valid feedback from the developers, thank you