i cant save the game

[Ismio]

save and load button is dark and can't click, i need click the main menu and click no, then save and load buttons can be clicked.
save -- create new save -- progress since your last checkpoint will not be saved. do you wish to create a copy of your most recent checkpoint -- yes -- the file was not found
I've been playing for half hour and it doesn't auto-save or save manually
I don't have any mods installed

[Ubi Milky]

Hello Ismio,

The game usually auto-saves at checkpoints instead of being able to manually save.
You can force the game to auto save if you walk to certain places on the map, a little bear logo should appear on the screen, to indicate the game is auto-saving.

Can you also please check that you are running both the game and launcher as an administrator and the save file is not set to 'read-only' mode, as this can prevent your game's progress from being written.

To check if your files' permissions and run as admin, please see this guide >
https://www.ubisoft.com/help?article=000060505

Your South Park game files should be located here by default >
- %USERPROFILE%\Documents\My Games\South Park - The Stick of Truth\save
- SteamLibrary\steamapps\common\South Park - The Stick of Truth\South Park - The Stick of Truth.exe

-Ubisoft Support

[Ismio]

Originally posted by Ubi Milky:

Hello Ismio,

The game usually auto-saves at checkpoints instead of being able to manually save.
You can force the game to auto save if you walk to certain places on the map, a little bear logo should appear on the screen, to indicate the game is auto-saving.

Can you also please check that you are running both the game and launcher as an administrator and the save file is not set to 'read-only' mode, as this can prevent your game's progress from being written.

To check if your files' permissions and run as admin, please see this guide >
https://www.ubisoft.com/help?article=000060505

Your South Park game files should be located here by default >
- %USERPROFILE%\Documents\My Games\South Park - The Stick of Truth\save
- SteamLibrary\steamapps\common\South Park - The Stick of Truth\South Park - The Stick of Truth.exe

-Ubisoft Support

I redownloaded the game and opened the game as administrator, i see the bear logo at bottom right, I go back to the main menu, I didn't find continue or load, only new game
i played this game many years ago on friend computer and it running will

[Ubi-WheelyDuck]

Originally posted by Ismio:

Originally posted by Ubi Milky:

Hello Ismio,

The game usually auto-saves at checkpoints instead of being able to manually save.
You can force the game to auto save if you walk to certain places on the map, a little bear logo should appear on the screen, to indicate the game is auto-saving.

Can you also please check that you are running both the game and launcher as an administrator and the save file is not set to 'read-only' mode, as this can prevent your game's progress from being written.

To check if your files' permissions and run as admin, please see this guide >
https://www.ubisoft.com/help?article=000060505

Your South Park game files should be located here by default >
- %USERPROFILE%\Documents\My Games\South Park - The Stick of Truth\save
- SteamLibrary\steamapps\common\South Park - The Stick of Truth\South Park - The Stick of Truth.exe

-Ubisoft Support

I redownloaded the game and opened the game as administrator, i see the bear logo at bottom right, I go back to the main menu, I didn't find continue or load, only new game
i played this game many years ago on friend computer and it running will

Hey Ismio,

Sorry to hear that despite following the steps we provided you continue to have trouble.

You mentioned you are launching the game as administrator, can I check that you are also running Ubisoft Connect as admin?

Many thanks,

- Ubisoft Support

[Ismio]

Originally posted by Ubi-WheelyDuck:

Originally posted by Ismio:

I redownloaded the game and opened the game as administrator, i see the bear logo at bottom right, I go back to the main menu, I didn't find continue or load, only new game
i played this game many years ago on friend computer and it running will

Hey Ismio,

Sorry to hear that despite following the steps we provided you continue to have trouble.

You mentioned you are launching the game as administrator, can I check that you are also running Ubisoft Connect as admin?

Many thanks,

- Ubisoft Support

i didnt running ubisoft connect when i play i dont have ubisoft connect download in pc. i opened the game in steam. i just download ubisoft connect now and trying open the game in ubisoft connect. i find out i dont have south park the stick of truth in my account but i have south park the fractured but whole. Is it because of this that I can't play. the one i have problem is south park the stick of truth. I bought both in steam store. when i download south park the fractured but whole i download ubisoft connect in the same time automatic. i uninstalled south park the fractured but whole i uninstalled ubisoft connect too automatic. then when i download south park the stick of truth i dont have ubisoft connect download with it. so I'm assuming I don't need it

thank you for helping me, i do want to play both game

[76561198868205544]

Originally posted by Ismio:

Originally posted by Ubi-WheelyDuck:

Hey Ismio,

Sorry to hear that despite following the steps we provided you continue to have trouble.

You mentioned you are launching the game as administrator, can I check that you are also running Ubisoft Connect as admin?

Many thanks,

- Ubisoft Support

i didnt running ubisoft connect when i play i dont have ubisoft connect download in pc. i opened the game in steam. i just download ubisoft connect now and trying open the game in ubisoft connect. i find out i dont have south park the stick of truth in my account but i have south park the fractured but whole. Is it because of this that I can't play. the one i have problem is south park the stick of truth. I bought both in steam store. when i download south park the fractured but whole i download ubisoft connect in the same time automatic. i uninstalled south park the fractured but whole i uninstalled ubisoft connect too automatic. then when i download south park the stick of truth i dont have ubisoft connect download with it. so I'm assuming I don't need it

thank you for helping me, i do want to play both game

Hey! Thank you for your reply. You do indeed need Ubisoft Connect in order to play.

Try launching the game directly from Steam again, this time it will open Ubisoft Connect and link the game to your account.

If you need further help please let us know.

Thank you.

- Ubisoft Support

[Ismio]

Originally posted by UbiViral:

Originally posted by Ismio:

i didnt running ubisoft connect when i play i dont have ubisoft connect download in pc. i opened the game in steam. i just download ubisoft connect now and trying open the game in ubisoft connect. i find out i dont have south park the stick of truth in my account but i have south park the fractured but whole. Is it because of this that I can't play. the one i have problem is south park the stick of truth. I bought both in steam store. when i download south park the fractured but whole i download ubisoft connect in the same time automatic. i uninstalled south park the fractured but whole i uninstalled ubisoft connect too automatic. then when i download south park the stick of truth i dont have ubisoft connect download with it. so I'm assuming I don't need it

thank you for helping me, i do want to play both game

Hey! Thank you for your reply. You do indeed need Ubisoft Connect in order to play.

Try launching the game directly from Steam again, this time it will open Ubisoft Connect and link the game to your account.

If you need further help please let us know.

Thank you.

- Ubisoft Support

you misunderstood my word. i trying to tell you my game <south park the stick of truth> cant link to ubisoft connect. <<i bought both south park game in same time, only one get added into my ubisoft account>> may be it is huge bug happened when buy a bundle ubisoft game in steam store. i bought a lots of Ubisoft game in steam store, this is the first time the game didn't added into my ubisoft account. my ubisoft account name is ismiooo you can check it

[pytnomsod]

i have the same problem too, how to fix it.

[Ubi Milky]

Hello everyone, thanks for coming back to us.

I apologize for any misunderstanding earlier, to clarify >

South Park The Fractured But Whole will need linking to a Ubisoft Account and the Connect launcher, as written on the Steam store page

BUT >>>

South Park The Stick of Truth, does not need linking to a Ubisoft Account or the Connect game launcher, as this disclaimer would be on the game's Steam store page, so I apologize for any incorrect information that was given earlier in the thread

With this in mind, the game supports cloud saving by default, can you please select Stick of Truth from your library, next to the Play button, do you see a little cloud logo that says 'CLOUD STATUS Up to date' ?

If you then select the game's Properties > General > Steam Cloud, do you have this checkbox selected where it says 'Keep game saves in the Cloud for South Park Stick of Truth' and can you see how many bytes are stored?

This will allow us to see if the game is making any save progress at all to the Steam Cloud, and if this may be where the issue is being created with save files being inaccessible.

Please also bear in mind, this game only runs on Windows, not Mac Or Linux, in case you are using another operating system, as this is what could be causing issues with save games too.

-Ubisoft Support

[Ismio]

Originally posted by Ubi Milky:

Hello everyone, thanks for coming back to us.

I apologize for any misunderstanding earlier, to clarify >

South Park The Fractured But Whole will need linking to a Ubisoft Account and the Connect launcher, as written on the Steam store page

BUT >>>

South Park The Stick of Truth, does not need linking to a Ubisoft Account or the Connect game launcher, as this disclaimer would be on the game's Steam store page, so I apologize for any incorrect information that was given earlier in the thread

With this in mind, the game supports cloud saving by default, can you please select Stick of Truth from your library, next to the Play button, do you see a little cloud logo that says 'CLOUD STATUS Up to date' ?

If you then select the game's Properties > General > Steam Cloud, do you have this checkbox selected where it says 'Keep game saves in the Cloud for South Park Stick of Truth' and can you see how many bytes are stored?

This will allow us to see if the game is making any save progress at all to the Steam Cloud, and if this may be where the issue is being created with save files being inaccessible.

Please also bear in mind, this game only runs on Windows, not Mac Or Linux, in case you are using another operating system, as this is what could be causing issues with save games too.

-Ubisoft Support

0 bytes stored / 953.67 MB available

[Ubi_TheBerry]

Originally posted by Ismio:

Originally posted by Ubi Milky:

Hello everyone, thanks for coming back to us.

I apologize for any misunderstanding earlier, to clarify >

South Park The Fractured But Whole will need linking to a Ubisoft Account and the Connect launcher, as written on the Steam store page

BUT >>>

South Park The Stick of Truth, does not need linking to a Ubisoft Account or the Connect game launcher, as this disclaimer would be on the game's Steam store page, so I apologize for any incorrect information that was given earlier in the thread

With this in mind, the game supports cloud saving by default, can you please select Stick of Truth from your library, next to the Play button, do you see a little cloud logo that says 'CLOUD STATUS Up to date' ?

If you then select the game's Properties > General > Steam Cloud, do you have this checkbox selected where it says 'Keep game saves in the Cloud for South Park Stick of Truth' and can you see how many bytes are stored?

This will allow us to see if the game is making any save progress at all to the Steam Cloud, and if this may be where the issue is being created with save files being inaccessible.

Please also bear in mind, this game only runs on Windows, not Mac Or Linux, in case you are using another operating system, as this is what could be causing issues with save games too.

-Ubisoft Support

0 bytes stored / 953.67 MB available

Thanks for getting back to us Ismio!

Did you also see if 'Keep game saves in the Steam Cloud' was ticked?

If so, for testing purposes, could you please untick this, then relauch the game and see if the saving issues still persist?

We can then try and narrow down if this is specific to the Steam Cloud feature.

Thank you!

- Ubisoft Support

[Ismio]

Originally posted by Ubi_TheBerry:

Originally posted by Ismio:

0 bytes stored / 953.67 MB available

Thanks for getting back to us Ismio!

Did you also see if 'Keep game saves in the Steam Cloud' was ticked?

If so, for testing purposes, could you please untick this, then relauch the game and see if the saving issues still persist?

We can then try and narrow down if this is specific to the Steam Cloud feature.

Thank you!

- Ubisoft Support

i unticked it and it didnt work. auto save didnt work and when i manually save, it say <the file was not found> so I suspect the game is not associated with the save folder or the save folder is not create. Can I manually add the save folder to the game root?
I'm looking for help at somewhere else and I found a lot of people with the same problem

[76561199206860816]

Hey Ismio !

Thanks for getting back to us with more information.

Could you try installing the game in a new Windows user profile to see if it helps with the rights issue ? I've seen other players who have managed to save the game this way. This could also help us isolate the source of the issue, depending on the result of that test.

-Ubisoft Support

[Ismio]

Originally posted by pytnomsod:

i have the same problem too, how to fix it.

see #12 above the solution from Ubi-Akatsirin solved the problem. it work

you can change Windows account in start menu bottom left and play the game normally in a new Windows user profile

[Ismio]

Originally posted by Ubi-Akatsirin:

Hey Ismio !

Thanks for getting back to us with more information.

Could you try installing the game in a new Windows user profile to see if it helps with the rights issue ? I've seen other players who have managed to save the game this way. This could also help us isolate the source of the issue, depending on the result of that test.

-Ubisoft Support

i can play the game normally in a new windows user profile. I redownload this game in new windows user but i don't think I need to

Looks like the problem is Ubisoft's anti-piracy mechanism as i guessed. one of the most criticized places for Ubisoft. this anti-piracy mechanism only persecute genuine players through formal channels, start with very beginning Ubisoft's assassin game.

problem solved not perfect but i take it. thank you for helping. I will share this to other community

[76561199187542534]

Hi there Ismio!

Thanks for getting back to us to let us know that saving seems to work on another Windows profile. We appreciate you using this information to assist other members of the community.

We'll pass your comments, regarding the use of DRM, on as feedback.

Please let us know if you have any further questions.

- Ubisoft Support