Black screen after Gameware logo?

[TotalBlank]

I played this a couple of months ago with no issues and now suddenly the game doesn't go past the gameware logo. And it loads in windowed mode for some reason too. And I can't "x" it closed and have to end task from the task manager. Anyone know have a similar issue suddenly?

[76561198868205544]

Hey, TotalBlank!

Sorry to hear that you are not able to get past the Gameware logo. Can I ask you to try the following:

Run the game with {LINK REMOVED}ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

STEAM

{LINK REMOVED}Disable Background Applications.

Make sure your {LINK REMOVED}OPERATING SYSTEM is {LINK REMOVED}UP TO DATE.

{LINK REMOVED}Reinstall Uplay.

Update your GPU Drivers:

{LINK REMOVED}AMD
{LINK REMOVED}NVIDIA

Should the issues persist after completing the above steps, please {LINK REMOVED}GET IN TOUCH, attaching {LINK REMOVED}DXDIAG and {LINK REMOVED}MSINFO reports to your {LINK REMOVED}SUPPORT CASE.

Thank you.

- Ubisoft Support

[FrantiicZ]

Originally posted by TotalBlank:

I played this a couple of months ago with no issues and now suddenly the game doesn't go past the gameware logo. And it loads in windowed mode for some reason too. And I can't "x" it closed and have to end task from the task manager. Anyone know have a similar issue suddenly?

have you found a fix for this problem? Ive been having the same problem and none of the fixes in the ubisoft reply worked, if u did fix it what worked for you? Please respond all i wanna do is play stick of truth

[TotalBlank]

So what ended up happening to me as far as I could understand is that I the game just randomly wouldn't start even though it was installed and I had run the game just fine a couple of months earlier. My STEAM is open 24/7 and I never close the program unless I need a quick reboot for whatever reason so I decided to right click > exit the tray icon (checked Task Manager to see if all processes closed fine) and then tried to run STEAM again and it did but this time none of my games would run for some reason. Then I forced closed STEAM this time from the Task Manager and reran the client and it wouldn't start up anymore no matter how many time I tried. Then for some reason everything started acting stupid. I couldn't do anything with Chrome, FireFox and I couldn't rerun programs I was tried closing..

Anyways, I rebooted my computer and reran everything as administrator and the game wouldn't run so I uninstalled and reinstalled and it wouldn't run. So I rebooted again and tried running it again and it worked for some reason.

Not much of a solution but that's exactly what happened and I can't explain it any other way. My PC is like new, barely a year old this October, and this was the first time I've had any issues running a game for any reason at all. I guess it was just a fluke?

[FrantiicZ]

Black screen after logos on launch

so ive played this game a lot a few years ago and wanted to play it again. But now everytime i open the game it played the opening logos then goes to black screen. I then have to alt f4 and use task manager to close the game, otherwise it stays open. I have tried many different fixes but none of them have worked. Ive tried deleting the config file in the game directory which fixes the problem, but none of my saves are present when i do that, and the graphics are very poor. If i open the game on my older, much slower computer, the game loads fine and my saves are there. But i dont want to play the game on the old laptop, i want to play it on my new desktop, which more than meets the requirements for the system specs.. I know im not the only person with the issue as ive seen many discussions about this on the steam community page, and none of the solutions i found there have worked. If anyone has any solution to this please help me, all i want to do is play the stick of truth.

[Ubi_TheBerry]

Originally posted by FrantiicZ:

Black screen after logos on launch

so ive played this game a lot a few years ago and wanted to play it again. But now everytime i open the game it played the opening logos then goes to black screen. I then have to alt f4 and use task manager to close the game, otherwise it stays open. I have tried many different fixes but none of them have worked. Ive tried deleting the config file in the game directory which fixes the problem, but none of my saves are present when i do that, and the graphics are very poor. If i open the game on my older, much slower computer, the game loads fine and my saves are there. But i dont want to play the game on the old laptop, i want to play it on my new desktop, which more than meets the requirements for the system specs.. I know im not the only person with the issue as ive seen many discussions about this on the steam community page, and none of the solutions i found there have worked. If anyone has any solution to this please help me, all i want to do is play the stick of truth.

Hey there FrantiicZ,

I've merged your thread here as they are for similar issues, please refer to Milky's post above for troubleshooting steps as well as ways to contact us directly if you're still having trouble.

Thank you!

- Ubisoft Support

[FrantiicZ]

I've been talking to ubisoft customer support for a couple days now, and we have exchanged probably 5-7 emails about different fixes to try, and NONE of the fixes given have actually done anything to fix the issue of the game. This is getting ridiculous as no game should have a bug where it completely stops the player from playing the game at all.

[76561198868149032]

Originally posted by FrantiicZ:

I've been talking to ubisoft customer support for a couple days now, and we have exchanged probably 5-7 emails about different fixes to try, and NONE of the fixes given have actually done anything to fix the issue of the game. This is getting ridiculous as no game should have a bug where it completely stops the player from playing the game at all.

I'm sorry to hear we haven't been able to resolve it with you yet, but if you have replied to your support ticket we will continue to look into this.

[FrantiicZ]

so, I'm trying to play.... again.... Same issue, did anyone ever find a solution to this problem??

[TotalBlank]

Originally posted by FrantiicZ:

so, I'm trying to play.... again.... Same issue, did anyone ever find a solution to this problem??

Sorry FrantiicZ, I just reinstalled the game because I got a notification about your post and the game goes past the GameWare logo without an issue and I can load my save file just fine.

[FrantiicZ]

Update*

I managed to fix the issue by restarting onedrive and signing in and out of onedrive.

[TotalBlank]

Originally posted by FrantiicZ:

Update*

I managed to fix the issue by restarting onedrive and signing in and out of onedrive.

Not sure how that would have anything to do with the game but I'm glad it is finally resolved for you. I hope once you complete the game you'll feel like it was worth the hassle.

[Ubi Milky]

Thanks for coming back to us FrantiicZ and sharing this update. Disabling background applications from running is one of the steps we recommend in our troubleshooting article, and OneDrive and other cloud synching programs fall under this.

Perhaps one of the game's files, saves, or supporting software such as DirectX etc may have been stored or synched to the OneDrive causing these issues? In any case, I'm glad to hear of your solution in case it helps any other players in the same boat, thank you.

-Ubisoft Support

[super dorst]

Originally posted by Ubi Milky:

Thanks for coming back to us FrantiicZ and sharing this update. Disabling background applications from running is one of the steps we recommend in our troubleshooting article, and OneDrive and other cloud synching programs fall under this.

Perhaps one of the game's files, saves, or supporting software such as DirectX etc may have been stored or synched to the OneDrive causing these issues? In any case, I'm glad to hear of your solution in case it helps any other players in the same boat, thank you.

-Ubisoft Support

I literally did everything I found in every single thread I could find and I still have the exact same problem.

[Ubi-Thrupney]

Heya Elotrans, thanks for reaching out. I'm sorry to hear you've faced this black screen issue, even after performing lots of troubleshooting. I'm very confident we'll be able to find a solution, though!

First, just for future reference, it really helps folks out if you're able to list the specific troubleshooting steps you've tried, since we otherwise don't have any way to know, and will likely repeat the same steps again

Can you make sure you've done the troubleshooting guide[ubi.li] for me? In particular from the guide, please make sure you are running the game with administrator rights, you've verified the game files, you've got your graphics drivers and Windows install fully updated, and you've (at least temporarily, for testing) deactivated all background programs.

The steps from that guide solve the vast majority of launching issues, but if they do not, please look at the system files support article[ubi.li] instead. The two files it describes can be used by our support specialists to check some system details, and check for any errors Windows itself has logged, which often allows us to give more specific and targeted troubleshooting recommendations. We can't do that here on the forum, though, so once you've got those two files prepared, please reach out to our support specialists directly at the links below.

Open a support ticket with Ubisoft Support[ubi.li]
Send Ubisoft Support a private message on Facebook[ubi.li]
Send Ubisoft Support a direct message on Twitter[ubi.li]

My apologies for the long post! Let me know if I can clarify anything I've said

- Ubisoft Support