black screen bug when starting the game!

[mylo.]

hey! I'm mylo. and i have a big problem, i bought the game recently and it just stays on a black screen after the ubisoft and south park logos

(and I'm pretty sure it has nothing to do with my computer's settings, because it runs south park the fractured but whole without any problems)

in case my english is not so good, well it's not my native language.

[Ubi-Pegasus]

Hey there mylo.

Thanks for taking the time to contact us, I appreciate the translation into English so that we're able to offer some help here.

Sorry to hear that you're facing a black screen of some kind when launching the game.

I would first like to suggest you try the steps out from this PC technical support article [www.ubisoft.com]
and please ensure that you have verified your game files as well.

Additionally, I recommend that the game and both of the newest versions of the Ubisoft Connect and Steam launcher are all installed on the same, preferably C, hard drive as this is optimal for all Ubisoft games.

Could I ask which GPU you're currently using? And any other specs (CPU, OS, laptop or PC?).

It may also be worth trying out running the game with compatibility mode [www.ubisoft.com], due to it being an older game.

Let me know if any of these steps help at all!

- Ubisoft Support