STUCK AT THE LOADING SCREEN

[Zen or unhinged]

I cant load the game after last sunday i played. It stucked at the loading screen and take forever to load, and yet it just cannot load. Please provide solution to solve it. thanks

[Ubi-Litten]

Hi there,

Thank you for providing this information and sorry you are still experiencing this issue while loading this game.

So we can investigate this further could I first ask which section of the game you are currently up to when you experience this error. Is it after a specific cut scene or when you travel to a certain area.?

Could I also request that you attempt our basic troubleshooting steps as outlined here.[support.ubi.com]

If you are still receiving this error after completing these steps, could you please update us with your system specifications and an images or short video clip showing this in game.?

- Ubisoft Support

[Cursed Hawkins]

Originally posted by Ubi-Litten:

Hi there,

Thank you for providing this information and sorry you are still experiencing this issue while loading this game.

So we can investigate this further could I first ask which section of the game you are currently up to when you experience this error. Is it after a specific cut scene or when you travel to a certain area.?

Could I also request that you attempt our basic troubleshooting steps as outlined here.[support.ubi.com]

If you are still receiving this error after completing these steps, could you please update us with your system specifications and an images or short video clip showing this in game.?

- Ubisoft Support

If I may add to this, someone has shown that the game has a tendency to crash if you try to force it into 60 FPS during the alien spaceship segment, if this is something the OP has a relation with then that can narrow it down pretty fast.

[Blackpot]

Happened to me after 17 and half hours of playing. Looks like loading older saves works. Happened to me when i was fighting Bacterias in School assault.
Hope this won't happen again

[Ubi Milky]

Hey Blackpot, thanks for letting us know this affected you recently and you needed to load an older save file to continue playing.

If there are any missing files or corrupted files in your game's installation, or after downloading any updates, this can sometimes cause this issue. Verifying your game files can often solve this, or will at least help rule out a corrupted or missing file as a possible cause.

Could you please try verifying your game files to see if this can fix the problem? Here is a guide explaining how to run this check >
https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

-Ubisoft Support

[Blackpot]

Originally posted by Ubi Milky:

Hey Blackpot, thanks for letting us know this affected you recently and you needed to load an older save file to continue playing.

If there are any missing files or corrupted files in your game's installation, or after downloading any updates, this can sometimes cause this issue. Verifying your game files can often solve this, or will at least help rule out a corrupted or missing file as a possible cause.

Could you please try verifying your game files to see if this can fix the problem? Here is a guide explaining how to run this check >
https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

-Ubisoft Support

Dear Milky, thanks for the reply,

Yes i verified my files, but it made no change on the corrupted save.
Although it did not happen again, im at the end of my 2nd playthrough and will finish the game today, collecting the remaining few achievements.

Overall i had a great time and will rate the game positively, moving to the Fractured But Whole episode in the next few months

[Ubi_TheBerry]

Originally posted by Blackpot:

Originally posted by Ubi Milky:

Hey Blackpot, thanks for letting us know this affected you recently and you needed to load an older save file to continue playing.

If there are any missing files or corrupted files in your game's installation, or after downloading any updates, this can sometimes cause this issue. Verifying your game files can often solve this, or will at least help rule out a corrupted or missing file as a possible cause.

Could you please try verifying your game files to see if this can fix the problem? Here is a guide explaining how to run this check >
https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

-Ubisoft Support

Dear Milky, thanks for the reply,

Yes i verified my files, but it made no change on the corrupted save.
Although it did not happen again, im at the end of my 2nd playthrough and will finish the game today, collecting the remaining few achievements.

Overall i had a great time and will rate the game positively, moving to the Fractured But Whole episode in the next few months

Hey Blackpot,

Thanks for getting back to us with this update, glad to see you've since been able to get through the game in your 2nd playthrough!

And I hope you enjoy Fractured But Whole too!

You know where we are if there's anything more you need help with!

- Ubisoft Support

[Blackpot]

Originally posted by Ubi_TheBerry:

Originally posted by Blackpot:

Dear Milky, thanks for the reply,

Yes i verified my files, but it made no change on the corrupted save.
Although it did not happen again, im at the end of my 2nd playthrough and will finish the game today, collecting the remaining few achievements.

Overall i had a great time and will rate the game positively, moving to the Fractured But Whole episode in the next few months

Hey Blackpot,

Thanks for getting back to us with this update, glad to see you've since been able to get through the game in your 2nd playthrough!

And I hope you enjoy Fractured But Whole too!

You know where we are if there's anything more you need help with!

- Ubisoft Support

Hello Berry,

Thank you very, very much!

Wish more devs like you folks!

All the best!

[76561199206860816]

Originally posted by Blackpot:

Originally posted by Ubi_TheBerry:

Hey Blackpot,

Thanks for getting back to us with this update, glad to see you've since been able to get through the game in your 2nd playthrough!

And I hope you enjoy Fractured But Whole too!

You know where we are if there's anything more you need help with!

- Ubisoft Support

Hello Berry,

Thank you very, very much!

Wish more devs like you folks!

All the best!

Thank you for this message, Blackpot !

Once again, don't hesitate to reach out to us if you need anything, in this forum or others from Ubisoft games !

- Ubisoft Support