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Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.
If you still require assistance and would like to request support in your preferred language, please open a ticket[support.ubi.com] with us.
Alternatively, if you'd like to translate your query we'd be happy to assist you here.
- Ubisoft Support
As we can only provide support in the English language in this forum, I'm moving the thread to the General Discussion.
Let us know if you have any further questions
Ubisoft Support
The problem was related to missing or outdated DirectX 9 DLL files. Here’s how I fixed it:
I went to the website DLL-files.com, searched for "d3dx9," and downloaded all the required files for 32-bit Windows. This resulted in 29 DLL files.
I placed all these files into both the System32 and SysWOW64 folders on my system (located at C:\Windows\System32 and C:\Windows\SysWOW64).
Important: If any of the DLL files already exist in these folders, make sure to replace them with the new ones.
After doing this, the game launched without any issues.
Hopefully, this helps anyone with the same problem. Good luck!