Ubisoft Game launcher

[apurv]

Hi All,

getting below error , There was a problem starting your game ,The ubisoft game launcher was not found .Please try reinstalling the game , error code 1

Can someone help

[Lieutenant. Theradew]

I encountered the same problem as you. Have you got a solution yet?

[UbiGinge]

Sorry for our delay in replying here.
Can you install Ubisoft Connect[ubisoftconnect.com] and let us know if you still have issues.

- Ubisoft Support

[Tecneecs]

Thanks, UbiGinge! This worked for me.

[76561198868149032]

Glad to hear that worked. Thanks for updating the thread to let others know.

- Ubisoft Support

[Macoy]

I got same Problem, have installed Ubisoft Connect but then it requires activation code, where can I find those?

[76561199187542534]

Hello there Macoy.

All of the information you should need on locating activation codes for Ubisoft titles on Steam can be found {LINK REMOVED} here.

If you have any further questions, please let us know.

- Ubisoft Support

[Macoy]

Hi I still unable to find the Activation code for with the guide above pls help

[Ubi_TheBerry]

Originally posted by Macoy:

Hi I still unable to find the Activation code for with the guide above pls help

Hey Macoy,

A key shouldn't be required as the game is bound to your Ubisoft account automatically.

If you're still being asked for a code, could you please try verifying the game's files[ubi.li]?

If there's still no change, please give these steps a try to clear the cache;

Firstly, please make sure you're launching Steam and Ubisoft Connect with admin privileges.[ubi.li]

Then, please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a safe location.

Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please verify the game files within Steam.[ubi.li]

If an issue is found, you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found.

When this has been completed, try launching the game again.

Let us know how you get on, thank you!

- Ubisoft Support

[Superfiat]

Hi I have the same issue and already follow the instruction until the last step which is deleting the cache in Ubisoft Game Launcher. My Steam cannot detect the issue so i can't repair. Now it still asking for the activation code.

Please help advice.

[Ubi_TheBerry]

Originally posted by Superfiat:

Hi I have the same issue and already follow the instruction until the last step which is deleting the cache in Ubisoft Game Launcher. My Steam cannot detect the issue so i can't repair. Now it still asking for the activation code.

Please help advice.

Hey Superfiat,

Thanks for getting back to us, I'm sorry to hear our steps so far haven't helped!

Could you please try reinstalling the Ubisoft Connect launcher[ubi.li]?

This won't uninstall any of your games.

If there's still no change after that, please contact us directly via our Support Site[ubi.li] , Facebook[ubi.li] or Twitter[ubi.li] so we can take a closer look.

Thank you!

- Ubisoft Support

[Archivist]

I'm having the exact same issue. I've tried all of the solutions above and it still asks for a Key in Steam, and will not detect the game's existence in Ubisoft Connect.

[Jackalsniper]

im having the same issue

[76561198868205544]

Originally posted by Meldorn:

I'm having the exact same issue. I've tried all of the solutions above and it still asks for a Key in Steam, and will not detect the game's existence in Ubisoft Connect.

Originally posted by Jackalsniper:

im having the same issue

Sorry to hear that you are both having the same issue. Can we ask that you please contact us directly using the methods linked above by Ubi_TheBerry

Thank you.

- Ubisoft Support

[Archivist]

After several chats with different Ubisoft support agents, they were unable to resolve the problem. Had to refund, unfortunately.

[Ubi_TheBerry]

Originally posted by Lindsey Graham ate my son:

After several chats with different Ubisoft support agents, they were unable to resolve the problem. Had to refund, unfortunately.

Hey there,

I'm very sorry to hear we haven't been able to help you in this instance and it lead to you having to refund the game.

If you ever later decide to give the game another try or of course if there is anything more we can help with, please don't hesitate to let us know!

- Ubisoft Support