Bought Helms Deep but key is invalid

[Hans]

I bought the Helms Deep DLC and i go to the turbine page and login to my account and try to activate it but it is saying the CD Key is invalid. Anyone else have this problem? Or perhaps know a fix? I've tried to contact turbine's help page but of course it is down.

[76561198077869228]

1- Helms Deep is NOT DLC, it is strictly a key; there is no associated down-load.
2- Where did you buy it?
As far as I know, the ONLY place you can purchase the Helms Deep expansion is from the LOTRO Market {LINK REMOVED}(store.lotro.com). When you do that, the key is automatically associated with the account you made the purchase with. You don't have to enter it.

The store is currently down for maintenance (until 11am EST) according to Turbine's Twitter Feed.

[76561198077869228]

Call support:
1-855-WBGAMES (1-855-924-2637) or 1-781-407-4020.

[edorward]

You didn't look very hard, Valamar. Helm's Deep is available through Steam.

Just to be clear, Hans, you went to myaccount.turbine.com, logged in, and put the key you got into the "Activate Product Key" line, right?

[[Operator] Domsch]

I have the same problem with the Quad pack. Activating the key in MyAccount on Turbine gives me an error. Sent a ticket to Steamsupport for a refund, since the Turbinesupport hp doesn´t work, and i´m not interested making a phone call, since my english speech isn´t that good (do sound like a drunken scotsman). Since the game turned f2p, it is plagued with issues regarding Keys, no matter if it´s addons or Time Cards.

[cheshirm]

believe sometimes the problem is the letter "l" and the number "1' and the letter "O" and the number "0" are hard to tell apart. Think I recall also from past posts that Javascript must be enabled for the page to work properly - some users/browsers have it turned off.