Where can i find support for old accounts?

[promat]

I registered ~10 years ago (on lotro.com, with a username/password combination, not email). When I returned, for convenience, I linked the account to Steam. In March, I successfully paid for a month of subscription and the purchase of LotRO Point package via Steam.
When this evening, right after the Orcrist EU server reboot, I tried to buy 600 (500+100) coins, the purchase went through on Steam (the purchase history on Steam confirms this), but the balance in LotRO Shop was not replenished.
I don’t understand how I can write to support. From the client, I go to my profile at https://myaccount.standingstonegames.com/, but when I click the Support button, it redirects to https://standingstonegames.zendesk.com/ where the site requires an email. The combination of email (specified in my profile) with my password is rejected.

P.S. Sorry for the Google Translator

[cheshirm]

maybe go to https://help.standingstonegames.com
and click on the "Submit a request" button

maybe the form does not accept special characters/tabs in the email address field

[promat]

Unfortunately, no. Form hat email field, and:

Request not yet submitted. Please check your email to verify and submit your request.

[cheshirm]

maybe something here helps:

https://help.standingstonegames.com/hc/en-us/articles/115001511247-How-do-I-contact-support

[Elitewrecker PT]

What exactly do you mean by "linking to steam"?

[promat]

Originally posted by Elitewrecker PT:

What exactly do you mean by "linking to steam"?

I downloaded the game via Steam (although the game's launcher still downloads updates). And when shopping in LotRO Shop, I have only one option: "pay with Steam".

[return] was already more than a month ago, when opening 64-bit servers of the game, and point by point from memory, I definitely can not reproduce where in the process Steam ends and LotRO itself begins.

[promat]

in this story with me 2 news, one good and one bad.
bad: I still couldn't make a request to technical support. All these transitions from domain to domain, and at the end "email request" reminded me of an episode from "mind games".

good: after yesterday's update and the unavailability of LotRO Shop due to technical work in it, today when I entered the game, the funds had already arrived, without any ticket.

[Elitewrecker PT]

That doesn't mean you're linked to steam. Your lotro account is independent, you can still log in to it even if you don't launch through steam.

[NavFamG]

Have you tried this one: If you lost/forgotten your password, visit https://myaccount.standingstonegames.com and use the 'Forgotten your password?' option in the 'Manage Account' section.

OR

https://help.standingstonegames.com/hc/en-us/requests/new

----
As I understand it you haven't done anything with your account for awhile. * A few years back SSG zero'd out all passwords on accounts that hadn't been played in over 2 years as an anti-hijact feature.

Those accounts need to email SSG (option #2 above) and tell them the account name, server, 1 of the characters associated to the account. Your name & email and optional any CC used to pay for stuff on that account.

Once they know it's your account, they'll send you a password so you can log in and then change the password to whatever.

I've done both methods just since the transfers started.