Says no subscription found. Won't let me use my email

[Lizzarn]

I have a DDO account. So when I try to create a new account it says email already in use. When I use that log in I am told I do not have a LOTRO sub. Yeah, no kidding, dummy. I've never played. This is even worse than DDO support, which is garbage.

[Elitewrecker PT]

Unfortunately you can no longer create a lotro account with the same email as an existing DDO account. YOu either have to contact support to do it manually, or use a different email.

[Running-Target]

Make a NEW account for LOTRO if you are a New player to LOTRO. Don't bother trying to use an old turbine account that didn't have LOTRO on it. If you insist on using that old turbine account, you have to get Standing Stones Games CS to email you a product key code that you add to your old turbine account.

If you have played LOTRO in the past and have money invested in LOTRO on that old turbine account, then you need to contact SSG CS anyway to get it fixed.

Read here > https://help.standingstonegames.com/hc/en-us/articles/115002036507-I-can-t-login-to-the-game-through-Steam-I-get-the-No-subscription-to-DDO-found-or-No-subscription-to-LOTRO-found-

research here > https://www.lotro.com/forums/forumdisplay.php?15-Customer-Support

Manage your SSG account here > https://myaccount.standingstonegames.com/index.php

SSG CS > https://help.standingstonegames.com/hc/en-us/

X : LOTRO @ LOTRO

If you are having problems making an account on the website:
- Try different web browsers like: Edge, Firefox, Brave, Opera, Safari, etc.
- Try different devices like: tablet, smartphone, desktop, laptop and / or using different operating systems like Android, IOS, Linux.
- Try different locations away from your home network like at work, school, friend's house,
- Make sure adblocker extentions are disabled and turn web scripts blockers off.
- Open a fresh browser, Type LOTRO.com in the URL bar and enter, it should send you the home webpage, then click the Play Free button at the top right hand corner.
- It has a ReCaptcha thing that you have to check to complete the account, if you fail the reCaptcha, your signup fails.
- It has a Terms of Service and Privacy Policy Check mark that you have to complete for new account.
- Valid passwords are between 8 and 15 characters and Must have at least 1 capital letter, at least 1 lower case letter, and at least 1 number, all within 15 characters. Don't use spaces or apostrophes, only use shifted number special characters !@#$%^*()
- Make sure you have confirmed the password.
- Make sure you put in an Email address that has not been used for any Turbine or SSG account.
- Make sure you have put in the date of your birth.
- Make sure your Username is unique for this signup. At least 1 capital letter, at least 1 lower case letter, and at least 1 number. A valid username should be between 6 to 25 characters, and can contain alphanumeric characters, commas, periods, and underscores. Sequential underscores are invalid.
- If you are still failing, be aware SSG blocks IPs from certain regions of the world, try using a VPN to sign up, you can play without the VPN.
- Make sure you are using an email address that will stay with you where ever you go, like a website email service and make sure they don't close that email address from lack of use or no payment. If you have to, make a fresh new email account.
- Make sure your email account is Not sending mail from SSG to the spam or blocking it.
- Try making account at different times, or keep trying, if it fails. Maybe website is too busy or broken.

Sign up here for new account > https://signup.lotro.com/lotro.php?ftui=LOTROWeathertopHCVideo&cl=75&hf=0&abrs=439_1535503653&interstitial=true

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[Lizzarn]

Its not an old turbine account. Its my current DDO account that I play every single day.

[Lizzarn]

Can't even find a place to contact them. Good stuff!!

[cheshirm]

so you did a web search on lotro support or ddo support and there were no matches?
try here:

https://help.standingstonegames.com/hc/en-us/articles/115001511247-How-do-I-contact-support

same page also appears clicking thru steam help