Game does not work on Windows 11

[Gisborne]

Nothing i can do can get the game to start without crashing or freezing or if you do get it to run by deleting both ini files it crashes on the next time you log in again. devs are appalling and have doen nothing to fix this.

FIXED
Fresh reinstall of Windows 11 fixed the issue, did not install any of the dx packs or c++ packs, just fresh install, windows updates and steam client.

[Kormach]

If this is a new installation, you need to download all the DirectX libraries.

[Gisborne]

Originally posted by Kormach:

If this is a new installation, you need to download all the DirectX libraries.

did that.

https://www.youtube.com/watch?v=Xuxx3Pqzc5s

[cheshirm]

I have been running the game on win 11 since christmas. with dx11.

so check windows event viewer? any related event ids?

check the logs in the log file folder?

try dx9?

the userpreferences64.ini file created in
Documents\The Lord of the Rings Online?
is it not empty?

I asked you before in another forum post. you played over 1600 hours. so what changed on your pc?

[Gisborne]

Originally posted by cheshirm:

I have been running the game on win 11 since christmas. with dx11.

so check windows event viewer? any related event ids?

check the logs in the log file folder?

try dx9?

the userpreferences64.ini file created in
Documents\The Lord of the Rings Online?
is it not empty?

I asked you before in another forum post. you played over 1600 hours. so what changed on your pc?

Did thos before years ago on my wi down 10. I can't go dx9 at all it just crashes with blackscren same as restarts after dx 11. Logs in windows just say it hanged and then I ♥♥♥♥ it down. And yes I have userpref64 and the normal one but that doesn't seem to generate much at all.

[cheshirm]

game worked on your pc for 1600+ hours. now does not. not dx9, 10, or 11.

run dxdiag and see if there are any issues.

what changed since you last played? windows update? graphics card driver? added a new app/game/other software? changed system settings? had a hard crash?

[Gisborne]

Originally posted by cheshirm:

game worked on your pc for 1600+ hours. now does not. not dx9, 10, or 11.

run dxdiag and see if there are any issues.

what changed since you last played? windows update? graphics card driver? added a new app/game/other software? changed system settings? had a hard crash?

windows 11 is all thats changed and 16 gig more memory. my friend is playing lotro fine on windows 11 upgrade. i'm using a full windows 11 install.

[cheshirm]

I also did the win 10 to win 11 upgrade.

the fact that dx9, 10, and 11 do not work would suggest it is not dx9, 10 or 11 but something they all use. do all you other games work?

open a command prompt with admin permission and run

dxdiag and see if anything is amiss.

sfc /scannow to check for system issues.

DISM /Online /Cleanup-Image /CheckHealth to check for system issues also

[Allwynd]

I use Windows 11 and the game works fine for me. The Steam version is notorious for not working for many people. Granted, I haven't used the Steam version to play the game in years, I use the one from lotro.com, which is 100% working and nobody has complained that it doesn't work.

[Gisborne]

Originally posted by LAMBDA471:

I use Windows 11 and the game works fine for me. The Steam version is notorious for not working for many people. Granted, I haven't used the Steam version to play the game in years, I use the one from lotro.com, which is 100% working and nobody has complained that it doesn't work.

I tried both clients, both same issue.

[Gisborne]

Originally posted by cheshirm:

I also did the win 10 to win 11 upgrade.

the fact that dx9, 10, and 11 do not work would suggest it is not dx9, 10 or 11 but something they all use. do all you other games work?

open a command prompt with admin permission and run

dxdiag and see if anything is amiss.

sfc /scannow to check for system issues.

DISM /Online /Cleanup-Image /CheckHealth to check for system issues also

no issues with scannow or dxdiag i can see. I downloaded a full copy of windows 11, wiped my SSD and installed a complete windows 11, i didnt upgrade from 10 when the game was already working on there.

[cheshirm]

without an error msg, could be anything.

after the win 10->11 upgrade and verifying my steam games, I have these installed:
Microsoft visual c++ 2005, 2008, 2010, 2012, 2013 ,and 2015-2019

I do not know whether the game needs any of these but they are available here:
https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

you did not do an upgrade so possibly something in one of these is what is missing. win 11 comes with the libraries to run win 11 and NOT all the old windows libraries. just a guess.

[Gisborne]

Originally posted by cheshirm:

without an error msg, could be anything.

after the win 10->11 upgrade and verifying my steam games, I have these installed:
Microsoft visual c++ 2005, 2008, 2010, 2012, 2013 ,and 2015-2019

I do not know whether the game needs any of these but they are available here:
https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

you did not do an upgrade so possibly something in one of these is what is missing. win 11 comes with the libraries to run win 11 and NOT all the old windows libraries. just a guess.

I just had my friend download game on win 11 upgrade and works fine for him :(

[cheshirm]

so I did an upgrade and your friend did an upgrade and the game works.
you did a clean install and the game does not work.
looks like something carried over on the upgrade but is missing on a install.

look in your window 11 apps and see which visual c+ libraries are installed

or perhaps one of my other games/apps installed whatever this game needs. I did not do the upgrade and immediately tested this game.

[Gisborne]

FIXED
Fresh reinstall of Windows 11 fixed the issue, did not install any of the dx packs or c++ packs, just fresh install, windows updates and steam client.

[ThundercatsRAWR]

For me I can't get the game to launch and I haven't even had a chance to play it yet