How can I get my old characters back

[Symptom]

I stopped lotro several years ago and I came back to realize that all of my characters (except 1 low level) have been gone. I sent an in game ticket, but I didn't get any response.

I found out that the company removed and merged several servers, but I don't know what to do now. Can you guide me on how to claim my characters back?

[Elitewrecker PT]

Mmm, assuming by several years ago you mean not before the Codemasters/Turbine transfer and that you made that remaining character in a different server than your other ones:
Unfortunately, as far as I'm aware, transfers of characters that were previously in now closed servers are still closed due to issues. Your characters are still stored

[Symptom]

Originally posted by Elitewrecker PT:

Mmm, assuming by several years ago you mean not before the Codemasters/Turbine transfer and that you made that remaining character in a different server than your other ones:
Unfortunately, as far as I'm aware, transfers of characters that were previously in now closed servers are still closed due to issues. Your characters are still stored

To be honest I don't remember in which server I was. When I stopped lotro was still under Turbine.

Anyways, as far as I understand this is a known issue and I just need to wait...

Thanks ^_^

[Kormach]

Right now, you are unable to get those characters. They have stated they are working on allowing people to transfer their characters from the servers that were closed several years ago, but they haven't said when it will work.

If your characters were on the old European servers, those are probably gone for good.

[Elitewrecker PT]

Originally posted by Kormach:

If your characters were on the old European servers, those are probably gone for good.

Only if they were created before June 2011 and weren't transferred to Turbine.

[Viral]

Long and short answer, you cant. They lost myne in transfer and cant find hundreds more. And that`s from active players at the time. If your account got put in holding and then another series of servers shut, its gone.

[ImageryGuy]

I am fairly certain the link from the lotro forums called "Submit a Bug" is used to request account recovery. Link: https://help.standingstonegames.com/hc/en-us/requests/new?ticket_form_id=438007

Select option under How can Support help you?:
"I need to locate my account or change information (including password)."

Complete the rest of the form and submit. Comparing this to the in-game support option (F7) which opens a ticket has an issue. If you are online when the game master (GM) responds, then you are good; they send you a tell/whisper in-game about the issue. But if you happen to be offline, then the GM responds to your ticket and closes it because you were offline and they could not send you a tell/whisper to help you with the issue.

So, unless you plan on being online for most of the day, use the "Submit a Bug" from the forums. I am fairly certain that can also be found in-game when you hit F7: you click submit a bug, and it opens the same page linked above.

After you Submit a Bug, you receive an email with a link to the ticket. You can respond to the ticket, close it, etc. You are not required to be online to do so, and can check for updates while not in-game.

Anyway, back to your main question. If you provide enough information and they are able to find the account/character/etc you are attempting to recover, you may be able to access the old account/character/etc. So the full recovery is subjective and depends almost entirely on how much information you can provide them; the more you can provide, the chance a full recovery occurs increases.

This is the way.

[Elitewrecker PT]

It's not an account recovery though.

[Hobbitmeister]

Most recent video stream with the lead producer(?) Severlin stated that they are working to get characters from closed servers working so they can be moved to live servers. This will pertain to accounts on closed Turbine servers or those that were transfered to Turbine servers back before Codemasters lost rights to Lotro. Accounts that were never transfered from Codemasters to Turbine are lost for good as far as I remember.

The video stream comments can be viewed at about the 13 minute mark thru 15 minute mark: https://www.twitch.tv/videos/920417174

[Viral]

Originally posted by Hobbitmeister:

Most recent video stream with the lead producer(?) Severlin stated that they are working to get characters from closed servers working so they can be moved to live servers. This will pertain to accounts on closed Turbine servers or those that were transfered to Turbine servers back before Codemasters lost rights to Lotro. Accounts that were never transfered from Codemasters to Turbine are lost for good as far as I remember.

The video stream comments can be viewed at about the 13 minute mark thru 15 minute mark: https://www.twitch.tv/videos/920417174

This would be a god send.

I just cant bring myself to getting several toons to max level from scratch (well what was then max level) and all the accompanying completionist stuff i did on them.

Though i also heard this kinda talk years back. Hopefully this is gonna bring back people who were fencing it waiting for the amazon version, which now probably will never see the light of day. (see me)

[Major Marler]

Your better off just starting over. There is no way to tell when they will be able to transfer characters on the servers that were shut down.

[𒆜Nurse☩With☩Wound𒆜]

Yeah I wouldnt hold my breath.. Just remake sadly.. it goes faster then you would think. I had the same issue.. I now have 7 slots with no characters.. RK / Warden unlocked an content till mirkwood.. an the ' joy ' of doing it all over again .. Figure if at some point I can get my old ones back they can be alts heh =)

[SotF]

Originally posted by ☩ Nurse With Wound ☩:

Yeah I wouldnt hold my breath.. Just remake sadly.. it goes faster then you would think. I had the same issue.. I now have 7 slots with no characters.. RK / Warden unlocked an content till mirkwood.. an the ' joy ' of doing it all over again .. Figure if at some point I can get my old ones back they can be alts heh =)

Not to mention that if it's been that long, the skills for the characters have changed. Meaning that getting back in is extremely confusing there.

[Sale]

I played last year, and i came back a few day's ago, and all my chars are gone except one low level as one mentioned here...

[Elitewrecker PT]

Every character that was on a now-closed server should be in transfer limbo at the moment.
If someone's coming back from a long hiatus and they see some but not all of their characters that were on the same server, that's weird.
Sounds more like if someone hacked the account and just decided to wipe those characters.

[Sale]

I was thinking the same thing!