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I didn't play between Wildermore and shortly before Mordor (several years), came back, logged in as always, was only asked to choose a new server to migrate my characters because my original one had been closed.
Shortly after Mordor I took another break for a couple years. Once again logged in as usual without any issue.
Generally that only happens if you try to log in using your DDO user name and password to log into lotro. They were never a joint thing, you always had to have separate user names and passwords, although they could be the exact same thing (the data bases are separate).
Did you go to this 'my account' page to check your accounts: https://myaccount.standingstonegames.com/index.php
And no merger, but SSG now runs DDO & LotRO. They bought the game from Turbine when they decided to concentrate on mobile games.
https://help.standingstonegames.com/hc/en-us/articles/115001511247-How-do-I-contact-support-
There's also a huge orange button on the top of that page you can click.
Good luck, I still haven't heard back in over a month about my lifetime account being stolen.
Did you ever hear back? I had my my lifetime account compromised around Feb 24th and have still not heard anything from support, despite numerous follow-ups.
Nope, had to call my bank to keep tabs on the account in case it's still linked. I'll do charge backs for anything bought on it.
They don't care about lifetimers, we are not whales since we get free credits so don't purchase any
I could be wrong, but it sounds to me like your email address was compromised when you clicked a link in a spoof email, which allowed you to think you were logging in to standing stone games. When you did that, the fake website you logged in to had your account username and password.
Another possibility is your password is not strong (3-8 characters). A weak password and your username for your login details increases the chances hackers can access your account. One of the easiest ways for black hats to target you is to become you by hijacking your credentials. I suggest you look here for more: https://haveibeenpwned.com/
What Makes a Password Strong? The key aspects of a strong password are length (the longer the better); a mix of letters (upper and lower case), numbers, and symbols, no ties to your personal information, and no dictionary words.
Your passwords are stored in secure systems by using some special algorithms known as "hashing." Hackers try to access these passwords using different techniques, the most popular one is called a "Dictionary attack," where the computer tries over and over again.
But even passwords uploaded online without associated usernames can put you at risk. If you use a very simple password, it's likely someone else does too – and they may have been hacked themselves. Hackers buy huge lists of these compromised passwords from lots of different sites because people often re-use them.
A strong password should be a combination of characters such as symbols (commas, percent signs, parentheses, ampersands, etc), upper-case letters, lower-case letters, and numbers. Do not use a word that would be in the dictionary or letters that are sequential on a keyboard. If your passphrase does not make any sense then it harder to crack.
One more thing. A couple decades ago, I received an excel spreadsheet document used to generate unique, strong passwords. The file is linked in dropbox below. The idea is in excel spreadsheet, the button at the top is used to randomize the chart, which uses combinations of a number, lower-case letter, upper-case letter, and a symbol. Then apply those four random characters to each chart selection, allowing you to pick a short, easy-to-remember key-phrase and refer to your unique chart (printout). The key-phrase applied to the printed out (on paper) password chart lets you keep your strong password protected from compromise.
https://www.dropbox.com/scl/fi/he7e6wflgwfktbhibzt37/Password-Chart.xlsx?dl=0&rlkey=2bdha94kbnnpp7rgxx8ehseb8
For more on password strength, try these:
https://www.betterbuys.com/estimating-password-cracking-times/
https://dropbox.tech/security/zxcvbn-realistic-password-strength-estimation