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Докладване на проблем с превода
Long answer : good luck with suing them, i'm pretty sure their store page states expacs and such are not eligible for refunds nor would their EULA would be in favor of you. Might have a very slim chance of a refund if you bought them through steam (which I doubt since you say it's a very old account) which then 'may' go with steam's refund policy - which still is very likely to refuse a refund.
On a side note, the game changed hands from turbine to standing stone games some time in the past. So make sure you're using the right website for the account reset stuff - I've even heard SSG had two different websites - one that they actually use (try from lotro.com) and one the launcher takes you to that don't really work. Not really sure on if this is true, but nonetheless, try from lotro.com.
I did reset my account password on Standing game Website more then 10 times and it still won't work
Try going to the SSG website using "Forgot your username"
if you sent 10 msgs today, you may have to wait until the server is fixed.
if you sent the 10 msgs over the last week, then perhaps try using your old account and logging in on the forums and asking for help on the account support sub forum
Also remember the username and password are upper / lower case sensitive.