Installing pre-reqs!!!

[The Illusive Man]

Okay, I know the servers are okay, I know the lotro.com is online and hasn't been hacked! But guess what?! I cannot access any of them! When I start the game it sticks at the infamous installing pre-reqs and I cannot open the pages of lotro.com. Can somebody help me? Or should I talk to Donald Trump since it seems lotro banned me from the whole internet except for Steam...

[Running-Target]

Keep Calm and start Troubleshooting. And forget any conspiracies you might be thinking of.
What is your operating system? What anti-malware programs you are running? Where do you live ? Describe in detail of what you are seeing. Post here screenshots or video of what you are seeing.


Looking on google just now i found the lotro twitter account said: "If you are stuck at "installing pre-reqs", please choose "NO PROXY" in the launcher proxy settings. Then restart your launcher. #LOTRO" but it was Jan 2014 posting.

http://steamcommunity.com/app/212500/discussions/0/540741132020475918/

Also Read the following > LOTRO = The Lord of the Rings Online troubleshooting

research here > https://www.lotro.com/forums/forumdisplay.php?15-Customer-Support

SSG CC > https://help.standingstonegames.com/hc/en-us/


If your game client not running on Windows 10, try:
- Loading C++ 2005 and .Net Framework 1.1 from Microsoft website or 3rdParty directory. They're no longer auto-installed by Windows Update on the latest Windows versions, and last I checked, LOTRO doesn't handle the dependency well. Look in the LOTRO directory for the 3rdParty folder and run all the .exes you find there while the game launcher Not running and under Admin rights account.

If your game client not running, Try:
- Downloading the game loader from LOTRO and run it over top of your faulty install directory as a Repair. Or just uninstall and then reinstall fresh.

If you cannot see your characters in character select, try:
- Reseting graphics back to Default from the Options > Repair on LOTRO launcher. Then Set graphics to DX9. Use the Detect Optimal Graphics button. There is a bug with Intel graphics and DX10 doing that.

If your DDO is loaded from Steam, The Verify Integrity of Game Files is greyed out and would have NOT help you on repairing an updated LOTRO install, only good for checking the launcher when you have problem with it on a New install.

Try running the file TurbineLauncher.exe or TurbineInvoker.exe in the LOTRO directory folder.

Make sure your Firewall and active defending anti-malware programs have LOTRO directory in exceptions.

Make sure your are first loading the game and running game under account with admin rights.

[The Illusive Man]

Thanks for your research but I already tried those solutions. Proxy and malware, firewall they didn't work. Also like I said I cannot access lotro.com on my laptop. Lotro client is on steam but I cannot download original client because lotro.com is not loading. I tried all you said already then came here. And also I'd like to add that I tried reinstall it worked but after two days same thing happened again though I can never access lotro.com. Thanks in advance.

[The Illusive Man]

Originally posted by Running-Target:

Keep Calm and start Troubleshooting. And forget any conspiracies you might be thinking of.
What is your operating system? What anti-malware programs you are running? Where do you live ? Describe in detail of what you are seeing. Post here screenshots or video of what you are seeing.

http://prntscr.com/hg4oeb

http://prntscr.com/hg4paq

[cheshirm]

try the two posts in this thread:
https://www.lotro.com/forums/showthread.php?107727-Network-and-Game-Connection-Troubleshooting-Updated-1-19-2016

[The Illusive Man]

Originally posted by cheshirm:

try the two posts in this thread:
https://www.lotro.com/forums/showthread.php?107727-Network-and-Game-Connection-Troubleshooting-Updated-1-19-2016

Did you read what I wrote? I can't access the lotro webpage!

[cheshirm]

which web browser cant reach lotro.com? did you try another one?
open a command window - does the following work
tracert gls.lotro.com

router use port forwarding? following ports need outbound forwarding:
Port 80
Ports 9000-9100 UDP
Ports 2900-2910 UDP

but all the above is to get the game connected. looks like your pc has a basic network problem when a browser cant reach a webpage.

" I tried reinstall it worked but after two days same thing happened" so the game worked but accessing lotro.com didnt. do other pc's on your network have the same problem? if you have a smart tv, try the web browser on that. if that dont work either then your network box is at fault. try powering it off for 10 mins then power back on. check the windows event viewer on your laptop - see if there are any helpful events.

[The Illusive Man]

Originally posted by cheshirm:

which web browser cant reach lotro.com? did you try another one?
open a command window - does the following work
tracert gls.lotro.com

router use port forwarding? following ports need outbound forwarding:
Port 80
Ports 9000-9100 UDP
Ports 2900-2910 UDP

Yeah sure nice try lamer...

[cheshirm]

Originally posted by The Illusive Man:

Originally posted by cheshirm:

which web browser cant reach lotro.com? did you try another one?
open a command window - does the following work
tracert gls.lotro.com

router use port forwarding? following ports need outbound forwarding:
Port 80
Ports 9000-9100 UDP
Ports 2900-2910 UDP

Yeah sure nice try lamer...

thanks for the kind words. best of luck.

[The Illusive Man]

Originally posted by cheshirm:

Originally posted by The Illusive Man:

Yeah sure nice try lamer...

thanks for the kind words. best of luck.

I am sorry but you sounded like you were trying to hack my PC. I tried on my smartphone's google chrome I could access the lotro website. But not on any browser I have on my PC. Thanks. What would you suggest? I also tried resetting my network structure but didn't work either. Port forwarding is not active on the router.

[oreyos]

Originally posted by The Illusive Man:

Originally posted by cheshirm:

thanks for the kind words. best of luck.

I am sorry but you sounded like you were trying to hack my PC. I tried on my smartphone's google chrome I could access the lotro website. But not on any browser I have on my PC. Thanks. What would you suggest? I also tried resetting my network structure but didn't work either. Port forwarding is not active on the router.

If you can't reach lotro.com with a browser, you have more issues than LotRO not running.
I would suggest reinstalling Windows as a last resort, but best is to double (triple) check any 'useful' programs you might have installed, and of course your firewall and virus/malware scanner.

I'll accept that your your reaction to cheshirm was fueled by frustration, and not reading what he wrote (OUTBOUND lets stuff OUT, not hackers IN ), but he really gave you all pointers there are.

[The Illusive Man]

I won't play this ♥♥♥♥ anymore. I don't have to study computer science to play this ♥♥♥♥♥♥ game...

[oreyos]

Originally posted by The Illusive Man:

I won't play this ♥♥♥♥ anymore. I don't have to study computer science to play this ♥♥♥♥♥♥ game...

If you think this is hard, you obviously have never tried installing a game in the time before Windows XP...

[cheshirm]

your web browser uses port 80 and cant reach lotro.com. your pc has some network problems that arent going to go away by not playing the game. you might have a virus. your antivirus may be causing this - try turning it off temporarily and see if you can connect to lotro.com. if you can, see if game works.

[The Illusive Man]

Originally posted by oreyos:

Originally posted by The Illusive Man:

I won't play this ♥♥♥♥ anymore. I don't have to study computer science to play this ♥♥♥♥♥♥ game...

If you think this is hard, you obviously have never tried installing a game in the time before Windows XP...

Obviously I am above average gamer and computer user and I also know programming. Now get lost please.

[The Illusive Man]

Originally posted by cheshirm:

your web browser uses port 80 and cant reach lotro.com. your pc has some network problems that arent going to go away by not playing the game. you might have a virus. your antivirus may be causing this - try turning it off temporarily and see if you can connect to lotro.com. if you can, see if game works.

I checked the router there was no port active. I already uninstalled my antivirus today which was Avira avg. Why is it only lotro webpage and game then? I don't have any problem with any other website nor do I have a problem with some other online game.