SASRT PC known issues, bugs & potential fixes!

[IceBlade]

I would highly recommend first reading the stickied topic on this forum by S0L if you are having problems here.

Since new issues are popping up all over the place, I guess it would be a good idea to collaborate them all into one place. Feel free to add to this thread for anything you believe might be an issue affecting more than just one or two people.

Crashes/errors

Black screen on game start/crashing to desktop on game start
Make sure you meet the minimum requirements for this game! They are:

OS: Windows XP, Windows Vista, Windows 7, Windows 8
Processor: 2GHz Intel Core 2 Duo or equivalent
Memory: 1GB Ram (Windows XP), 2GB Ram (Windows Vista, Windows 7, Windows 8)
Graphics: 256MB with Shader Model 3.0 support
DirectX®: 9.0c
Hard Drive: 6.7GB free hard drive space
Sound: DirectX 9 Compatible

If you meet these requirements and are crashing:
-Try verifying your game content files through Steam by right clicking on Transformed, clicking Properties, click on the Local Files tab and then click on the Verify button.

-Check that you have the latest video drivers and update your DirectX by running the DirectX Runtime Installer (http://www.microsoft.com/en-au/download/details.aspx?id=35)


-If you are using a TV to play, be sure that the game's resolution matches the supported resolution of your TV. If that still doesn't work, you may need to toggle 'GPU Scaling', a feature that both NVidia cards and AMD cards have:

NVidia:
-Right click anywhere on your Desktop, and then click 'NVIDIA Control Panel'
-On the left, expand Display and click 'Adjust desktop size and position'
-Change the scaling mode to Aspect Ratio, and change "Perform scaling on:" to GPU.
-Hit Apply, and you should be good to go!

AMD:
-In AMD Catalyst Control Center click on the My Digital Flat Panels menu and select Properties (digital flat panel)
-For Windows XP users, expand Digital Panel Properties and highlight the Attributes tab
-Check the Enable GPU Scaling box
-Click Apply

Crashing on game start with missing MSVCP*.dll file (or similar)
You will need to download the Microsoft Visual C++ Redistributables and install them. If you are using a 32 bit operating system, only download the 32 bit. If you are using a 64 bit, then you will need to download both.

http://www.microsoft.com/en-us/download/details.aspx?id=8328 (32 bit)

http://www.microsoft.com/en-us/download/details.aspx?id=14632 (64 bit)


Controller isn't supported/doesn't work properly ingame!
Chances are that you are using a controller which uses a special type of input called DirectInput. You will run into problems with a fair few games out there, so the easiest fix is to download something that changes your controller into the much better XInput.

You can find a program called x360ce which does exactly that here[code.google.com].
To use this program, here's a guide: http://www.ngemu.com/forums/showthread.php?p=2109500

If you run into issues with x360ce, try out this from coolboy:

coolboy a écrit :

I fixed this by using x360ce. Make sure you remove the controllers in the config tool first to make sure nothing funky is going on.

download this: https://code.google.com/p/x360ce/downloads/detail?name=x360ce_lib32_r766.zip

unzip it in Steam\steamapps\common\Sonic & All-Stars Racing Transformed

then download this: https://code.google.com/p/x360ce/downloads/detail?name=x360ce.App-2.1.2.191.zip&can=2&q=

unzip it in Steam\steamapps\common\Sonic & All-Stars Racing Transformed

Open x360ce.exe and configure your controller, make sure to press save afterwards.

Don't worry if you got an error message considering the configuration, don't worry if it the program crashes when you close it.

Open x360ce.ini and add "Version=1" under [Options] (this removes the error message)

Then insert the following under [InputHook]

HookMode=1
HookLL=0
HookCOM=1
HookSA=0
HookWT=0
HookDI=0
HookPIDVID=0
HookName=0

Save the ini file and everything should work.

If you use the Playstation 3 controller, then I highly suggest following this: http://forums.pcsx2.net/Thread-XInput-Wrapper-for-DS3-and-Play-com-USB-Dual-DS2-Controller


AMD Cards: Missing geometry, crazy flashing-stepping artifacts, Black screen with sound & voice in background
You need to disable Anti-Aliasing for this game, as the driver won't do it for you due to lack of profile for this game (and others) forcing the driver to disable it.
To do this:
Open your ATI Catalyst Control Center by right clicking your desktop background or double clicking the icon in the system tray.
You must be in advanced mode to access anti-aliasing settings. If the control center opens in basic mode, you can click the "Advanced..." button on the bottom to change modes.
Once in advanced mode, find and expand 3D options under the Graphics Settings tab on the left side of the control panel.
Select Anti-Aliasing to view the current settings.
The right side of the control panel should display the current anti-aliasing settings. Activate "Use Application Settings" by clicking the appropriate box to add a check mark.


Configuration tool crashing
On some setups the config tool will crash either when saving a config, or when it is loaded up. There are a lot of reasons and fixes for this - here are the most common things to try:

-Try disconnecting your controller, and navigating to your Documents\SART folder, and delete 'controllers.xml' there. Then launch the config tool - if it works, save and exit. Then try plugging in your controller!

-You may have skipped the install of the .NET Framework 4, which is required to run the tool. Try installing it again via download from Microsoft's website: http://www.microsoft.com/en-au/download/details.aspx?id=17851

-Also try and run launcher.exe as an Administrator.

Crashing during race/lobby/load screen
There are a lot of potential problems which could exacerbate this, but some among us (myself included) run with very few, if any crashes in extended game sessions, so configuration must play a part in it.
As above, ensure you have the latest drivers for your system. You can also try running the game with elevated privileges, along with Windows XP compatibility mode.
To do this...
-Open Windows Explorer and navigate to the SASRT installation directory - the default is C:\Program Files (x86)\Steam\steamapps\common\Sonic & All Stars Racing Transformed
-Right click on ASN_App_PcDx9_Final.exe and click Properties
-Click on the Compatibility tab
-Tick the box next to 'Run this program in compatibility mode for:' and make sure Windows XP (Service Pack 3) is selected
-Tick the box next to 'Run this program as an administrator'

If crashing persists and you're running the game in Windowed or Windowed Fullscreen mode, try running the game in Fullscreen mode.

If the crashing still occurs, ensure that any anti virus, firewall program etc. that is running has a specific exception for SASRT - to do this, refer to the program's documentation.
Also make sure that any programs that interface with SASRT in any way - this includes DLL hooks such as any screen capture utility (Fraps, Bandicam, DXTory) - are disabled for purposes of finding out what's causing the crash.
If you still experience crashing in this regard, post here with your specs, maybe there's a common link we can all find out together to fix this!


Network error during matchmaking
There are actually a lot of reasons for this occurring, but the two most common reasons from what I've seen are excessive packet loss, and blocked ports. This goes for both ends of the connection: You and everyone else that you're connected to.
Ensure that you have set firewall exceptions for SASRT to allow outgoing and incoming connections via UDP and TCP. You should not need to worry about port forwarding as this game attempts to dynamically allocate ports between clients, but a hardware or software firewall can easily interpret this as suspicious activity and block this attempt.
Also make sure you are not running any Peer to Peer sharing service like torrents in the background. These will cause most routers to choke on the excessive amount of connect requests and will show packet loss.
These steps wont eliminate the network errors unfortunately but should reduce the frequency. After all, both sides of the connection need to do these steps for it to have any real effect.

Gameplay

Stutter despite high (>60) fps
This is due to the renderer only serving frames at a capped rate of 60 frames per second. Any framerate above this will exhibit noticeable stuttering. The workaround for this is to either enable VSync (if you are running at 60 hz) or use a frame rate limiter to limit the game to 60 frames per second. Or you can think of more creative ways[members.iinet.net.au] to utilise that beast GPU of yours.


Bouncy/crazy collisions during online play
Unfortunately this is a side effect of how collisions are resolved when significant lag is put into play. The small player base of this game means that people will be playing with you from all parts of the world and as such there is an unavoidable amount of lag which will always be present. It's frustrating but just accept it as part of the game at times.
That said, if you see a lot of people who are excessively bouncing around everywhere, try the steps from Network error during matchmaking, above. Ensure that your internet connection is as lag free as possible by eliminating background downloads, updates etc. PLEASE don't torrent while playing this game as it will kill your connection and enjoyment.


Unable to join game off friends list in Steam
This is due to a bug which was introduced in a Steam update. A workaround is to join your friend off the Steam profile page.


Getting stuck as a boat/plane/car in the wrong section of a track
Although mostly fixed from the console versions, there are still a few areas that it is possible to get stuck as the wrong vehicle type in the wrong place. This is caused by you being able to move significantly past a transformation ring while missing it. This is most noticeable online as the respawn and reset are a little delayed, and the game will think you are properly on track and dump you there as the wrong vehicle type. If you get stuck, try your hardest to turn around and fly towards the circle that you missed. You will eventually respawn behind it correctly.
Easy way to avoid this is to make sure you go through those transformation rings! Pay special attention to the Graffiti City Lap 3 air>ground transform, Race of Ages air > ground and Samba Studios ground > water (both ones).

<eVa>Zork Nemesis a écrit :

I'd like to make an addenum to this one. There are cases where by using the All-Star powerup at just the right moment as you hit a transform ring, the game won't properly register a transform. I had this happen to me once, ended up driving a car through Race of Ages' water section as a result. I have a video of said result, but since fraps wasn't running at the moment I did it, I don't have the cause on film.

Marked as DNF in an online race despite completing it
This is due to a laggy connection and packet loss. Ensure your connection is as stable as possible when playing this game by following the steps above regarding to network errors.


Tricks randomly failing
This is caused by performing tricks too fast in air and is intended. When performing them too fast, your character will say something as if you got hit or ran into a wall, and you will see a puff of smoke come out of the boost ports. Try to time your tricks a little bit tighter and allow a longer period between each one.


Cheaters
There are a few known cheaters present ruining online. Thankfully they are few and far between. We also have VAC support which detects & bans the only known cheats and trainers for this game.If you have seen any blatantly obvious cheaters throwing 100s of drones or boosting at the speed of light, try and capture some footage to send to the devs to help them with patching up these exploits.


Sound volume high at title screen
This occurs because the game has not loaded your profile data, which contains your preferences including volume settings. If you have Windows Vista, 7 or 8, you can use the Windows Mixer to change the volume of SASRT individually. To do this, click on the speaker icon in the notification area on the right side of your task bar, then click Mixer.

Bugs

Unable to access Lobby Options in a Custom Match whilst using a keyboard
The bind \ for Options is bugged if you are using a keyboard. You can access this with keyboard/mouse by clicking on the 's' in 'Options' up the top right.

Leaderboards for Time Attack displaying the wrong times for a track
This occurs when a leaderboard for a track is still being downloaded and you switch the selection to another track. The track selection that you moved to will display the times for the track you were previously on when it's done updating. eg. I select Dragon Cup, first selection is on Ocean View. While leaderboard is blank, I move down to Carrier Zone. When leaderboard is done updating, Carrier Zone has Ocean View's times as well as Ocean View having its own times. This will also cause the Ocean View ghost to display on Carrier Zone, making for a funny car driving through the air.


Tricks randomly delayed or performing ghost tricks from previous inputs (Trick Buffering)
New to the PC version of the game, this is an issue that is beginning to plague many people. We know that it is related to a trick input that was performed very slightly before entering the air, and that it seems to occur more commonly in water sections. I'm looking into this more by comparing inputs to frames, but if anyone else has some extended information about this, let me know!


Character stats not reflecting standard stats
Character stats shown in the character select screen will reflect the mod for your currently selected character even if you haven't unlocked it for them, rather than the standard stats. eg. I have Tails Console but haven't unlocked Console for AGES. If I choose Tails Console, then go back, I will see Console mod stats for every character, including AGES.


All-Star style drifting permanently while in flight
Video courtesy of Neeku
Video courtesy of Neeku
You keep All-Star style drifting permanently after using it in air, allowing you to drift in perfectly straight lines. This persists until you transform.

Sometimes when a player joins a lobby for a game in progress, some muted players will become unmuted while in game.


(Unconfirmed) Hot Rod will very rarely fail within a second of using the item.
It is as if you got hit. This was most prevalent in the Wii U version, but I have seen this happen to me twice so far in the PC version. When it occurs, all Hot Rods will fail until you restart the client.

[Raumo]

Does anyone know how to uncap the framerate? I have a 120hz screen and want to utilize it fully, thanks.

[JaredX7]

FiNAL Valence a écrit :

Does anyone know how to uncap the framerate? I have a 120hz screen and want to utilize it fully, thanks.

There's a way, but good luck with actually getting over 100fps in this game. It seems to cap out around 80fps or so for me, at 2560x1440 (Overclocked to 118Hz).

[Raumo]

NoVa LXIX a écrit :

FiNAL Valence a écrit :

Does anyone know how to uncap the framerate? I have a 120hz screen and want to utilize it fully, thanks.

There's a way, but good luck with actually getting over 100fps in this game. It seems to cap out around 80fps or so for me, at 2560x1440 (Overclocked to 118Hz).

Does it screw with the physics at all having it upcapped?

[IceBlade]

Nah it'll just render 60 fps and drop the rest. So you'll end up with a stuttery experience.

[76561198080490805]

The Yogscast DLC update has introduced so many new bugs while playing online multiplayer, for example sometimes the game crashes at the end of a race or start of a lobby, or the trackvote starts and the game says "45 seconds remaining" (and counts down) which means that the vote is already done, and this causes the person and / or the lobby to be unable to continue, because nothing happens at 0. Hopefully some people of you can investigate these issues. Before the update everything was fine, so it's very probably not a problem on my end... Singleplayer is fine too. I'm using the German language ingame, if this maybe helps. Thank you :)

[IceBlade]

None of those are new to the game, unfortunately.

The freeze is due to a desync that happens between clients. Your client freezes and requests an update along with an acknowledgement of positions. Takes a wihle to talk to everyone!

The lobby bug should eventually unfreeze, as it is waiting for someone to join the game. It should resolve itself after 2 minutes, max. This doesn't happen most of the time.

[IceBlade]

There's two types of desyncs that have the same perceived effect:

Host migration taking too long = pause for everyone

Client desync = pause for specific client

the desync is a programmatic response for too many error corrections over a second, as far as I'm aware.

[IceBlade]

Correct, plus it ruins the benefit of having a recursive peer to peer model.

One of its greatest strengths is that one client lagging doesn't ruin the game for the rest of the players.

[Charlie Love]

For those that fluctuate between 30 and 60 fps, use a tool like Radeon Pro or an nVidia equivalent to lock your framerate at 30. If you do this, I'd recomend turning motion blur off though as it can be a little more disorientating at lower framerates.

[ClonedPuffin]

I lost the AGES console mod. I think it was after an online race failed to start and I had the car selected with the mod, but I'm not sure if it was related. It's now locked after I had it unlocked for months.

[fox]

Gike a écrit :

I lost the AGES console mod. I think it was after an online race failed to start and I had the car selected with the mod, but I'm not sure if it was related. It's now locked after I had it unlocked for months.

Weird. Try going into World Tour, scrolling over to the mod unlock "event", and try unlocking it again?

[ClonedPuffin]

First thing I did, it didn't unlock again.

[76561198080490805]

IceBlade a écrit :

The lobby bug should eventually unfreeze, as it is waiting for someone to join the game. It should resolve itself after 2 minutes, max. This doesn't happen most of the time.

Thanks for your answer. Sadly I need to say that I had waited as long as I can, but after a few minutes the game said that a network error has occurred, so no, it doesn't help to wait (even though I wish it would help). I need to say again, that this 0 time bug happens also if I'm stuck at the trackvote, it's really critical if you ask me. Yesterday when I was in a full race and after that I was stuck at the trackvote again, but I was not alone, someone else had stucked there too, because I saw that he had voted with me. I really hope the developers will fix it in the near future, because I'm seriously impressed of this game :)

[hairybones]

I believe that I have some form of a rare trick ghosting glitch, where it seems that, as if almost on time, every race and a half or so, I randomly do the up trick (even though I never do up tricks), switching direction while drifting without letting go of the button, or when I try to pull into a turn when drifting, it instead pulls out of a turn. All of these symptoms occur at the same time every time.
When playing I use a PS3 controller emulating an Xbox 360 controller. Now that may seem sketchy, but it's worked perfectly for every other game I own with controller support.
This is pretty much the only thing keeping me from buying the game, so I hope someone can find me a solution.

[IceBlade]

hairybones1997 a écrit :

I believe that I have some form of a rare trick ghosting glitch, where it seems that, as if almost on time, every race and a half or so, I randomly do the up trick (even though I never do up tricks), switching direction while drifting without letting go of the button, or when I try to pull into a turn when drifting, it instead pulls out of a turn. All of these symptoms occur at the same time every time.
When playing I use a PS3 controller emulating an Xbox 360 controller. Now that may seem sketchy, but it's worked perfectly for every other game I own with controller support.
This is pretty much the only thing keeping me from buying the game, so I hope someone can find me a solution.

Sounds like you are using MotioninJoy to play the game? There's a problem with vibration which periodically throws random analogue inputs. It does actually happen in other games, but since the right analogue stick is bound to a digital function, it is much more noticeable. Ditto for the brakes.

So turn off vibration in the MotioninJoy tool, or give XInput Wrapper a go (SCP).