Mabinogi Fixes

[Arolust]

This thread is to give users a nice simple tidy list of different things you can do to help fix problems you might be having. Pro-tip; Use "ctrl+f" and search for specific terms.

System Requirements

(2/9/2016) Check Here[mabinogi.nexon.net]
OS: Windows 7 or higher
CPU: Dual Core 2.5Ghz or better
RAM: 4GB or higher
Graphics: GeForce 7600GS/Radeon X1300 or better
HDD: 8GB
DirectX: Direct 9.0c or newer
Web Browser: IE8/Firefox/Chrome
*system requirements are meant as a guideline, and recommended (as above) is not lowest it will run on.

Tier 1 Fixes

These fixes are simple/general fixes or troubleshooting that will bring no harm by trying them, and can even yield additional helpful information. Always try starting here, these are in NO particular order.

Run as Admin
This will some times help with permission issues, such as writing to a file/folder.

1. Right click steam shortcut/exe and click "Run as Administrator"

Alternatively you can run an individual game as admin.
1. Navigate to steam games library.
2. Right click mabinogi and click "Create Desktop Shortcut"
3. Navigate to desktop, and right click the mabinogi shortcut.
4. Click on "Run as Administrator".

Stop Mabinogi From Running
Sometimes theres an issue where steam still thinks mabinogi is running when its closed do to an issue, this will ensure mabinogi is not running in the background.

1. Open task manager
2. Go to Processes
3. Look for Client.exe, gameoverlayUI.exe, BlackCipher.aes, or iExplorer.exe
4. Close them

fix reported by Oo_That_Guy_oO

Verify File Integrity
This will use steam to make sure you are not missing any files.

1. Open steam, and navigate to your game library.
2. Right click mabinogi, click properties.
3. Navigate to "Local Files" tab, and click on "Verify integrity of game cache..."

Start Steam As Admin
This will sometimes fix "Failed to startup Steam Modules" issue.

Option 1 (temp):
1. Right click steam, run as admin.

Option 2 (perm):
1. Go to your steam folder, found in C:\Program Files (x86)\Steam.
2. Find "Steam.exe" (.exe may not be visible).
3. Right click it, select "properties", and go to the compatibility tab.
4. At bottom make sure to check mark "Run this program as an administrator", apply, than ok.

Weapon Randomly Switching
This usually happens when you have melee in one slot, and dual guns in the other.

1. Start and login to mabinogi.
2. Open "Menu", found at left most side of bottom bar next to hp, mp, sp.
3. Open Options.
4. In the new window that has opened, click on "Game" at the top, near the middle, under "Reserve Attack", uncheck "Auto Combat".

NPC Overlay Covering Text
This is a fix for when your NPC image/pic is laying over the text for the NPC when talking to them. Presented by community mod shoog.

1. Start and login to mabinogi.
2. Open "Menu", found at left most side of bottom bar next to hp, mp, sp.
3. Open Options.
4. In the new window that has opened, beneath the resolution option, change "Color depth" to 16bit.

Login To The Website
Token is invalid.(auth error code: 20100, Undefined thirdparty return) (52) fix.

1. Navigate to http://mabinogi.nexon.net
2. Login to your account (use steam email, if first time on website you will have to reset/forgot password).
3. After logining, launch Mabinogi.

Original thread found HERE

Run Default.reg
Running default.reg will reset your registry entries for Mabinogi, this includes some of your in game settings, which can fix some graphics card cant run mabinogi issues.

1. Navigate to "steam\steamapps\common\Mabinogi" (or you can go to your games library, right click mabinogi, click properties, go to "Local files" tab, click on "Browse local files...")
2. Find "default" its file extension is ".reg" and double click it to run it.
3. It should have a popup warning about registry changes, do not worry, it only resets mabis related entries.

Play In Window Mode
Playing in window mode is known to be less problematic, try it out (you can stretch window same as other windows using mouse still).

Option 1:
Alt+Enter once in game should switch to window mode.

Option 2:
The setting to switch from window to full screen can be found in the menu in game, under change channel.

Cut Scene Crash (Will Not Fix For Every One)
This is for the Cut Scene Crash, including boss cut scenes, easy to try.

Do Not Skip Cut Scenes, Let Them Play All The Way.

Turn Off Quest Info
Turning this off has shown to fix some crashes and some general lag. Also Turn off quest tracking with this.

1. Login to world.
2. Open menu (bottom left next to HP).
3. Open "Options".
4. Navigate to "Game" tab.
5. In game tab, navigate to "ETC." tab.
6. Check "Hide Quest Info" found under "Skip all transformation cut-scenes" and above "Dont display todays tip."

Turn Off Quest Tracking
There use to be issues with Quest tracking causing crashes during certain cut scenes, not sure if its still happening.

1. In Game, press Q.
2. In the Quest window, make sure everything is UNchecked.
3. If quest tracking window is open, close it.

Secondary Password Reset
These are the steps for reseting your 2nd password for those having issues.

1. Reset your secondary password if you havent already, Mabi/vindictus use same process[support-vindictus.nexon.net] (replace step 3 with "Go to manage account").
-Or go HERE[mabinogi.nexon.net]
-Make certain you got the confirmation that its been reset as show in the instructions.
2. Log in as you normally would all the way to the secondary password screen (shown here)
-For steam this screen is right after clicking "Start Game".
3. Whatever password you first input will become your new secondary password (you may have to enter it twice to confirm, again no prompt), follow these rules...
- Your password must be between 6-16 characters in length.
- You cannot use your Nexon Account ID, and it cannot be the same as your primary account password.
- It must contain at least one letter and one number.

2nd password entry screen picture contributed by ZenoParadox.

Tier 2 Fixes

These fixes can be less simple than tier one but should pose little to no difficulty. These fixes may be a bit more intrusive, requiring changing computer settings.

Disable Anti-Virus/Defender/Windows Firewall
Some times your anti-virus, firewall, or defender can block internet traffic for mabi, or delete files, or even pose permission issues, can also cause white screen issues. Defender is the least likely suspect.

Firewall:
1. Open Control Panel.
2. In top right corner, search for "firewall", open "Windows Firewall".
3. In left pane, click "Turn windows firewall on or off"
4. Turn all options to off

Defender:
1. Open Control Panel.
2. In top right corner, search for "defender", open "Windows Defender".
3. Click Tools, and then click Options.
4. Click Administrator, select or clear the Use this program check box, and then click Save.

Anti-Virus:
This differs depending on your personal anti-virus. Most of the time you can find its icon in your system tray, right click it and disable.

Add Mabi To DEP Exclusions List by This User

Originally posted by Anime is haram:

...
1.Go to Control Panel
2.Go to System
3.Click on Advanced System Settings
4.Click Settings(it should be by Performance)
5.On the tabs click Data Execution Prevention
Now the next step requires you to know where the mabinogi installation folder is at.
Since you downloaded it off steam the default place is
C:\Program Files (x86)\Steam\SteamApps\common\Mabinogi
Now that you know where the Mabi is located head on to step 6.
6.When you are at Data Execution Prevention click on add. You need to look for the Mabinogi folder and open it.
7. Once inside look for client or client.exe and open it to add it.
8. Once you are done you can close everything and check if Mabinogi works.

The original Thread is HERE

Turn Off Mouse Trails
This fixes the issue of not seeing the curser in game.

1. Open control panel
2. Navigate to "Ease of Access Center"
3. Click on "Make the mouse easier to use"
4. Near the bottom, click on "Mouse Settings"
5. Navigate to "Pointer Options" tab
6. Uncheck "Display pointer trails"

Set UAC To Lowest Option
This is to avoid the "invisible" UAC popup when running mabinogi, think of it as just making sure its not an issue.

1. Open control panel.
2. Click on "User Accounts".
3. Click on "Change User Account Control Settings".
4. Slide all the way to bottom "Never Notify".

Tier 3 Fixes

These fixes are a bit more intrusive, requiring downloads, installs/uninstalls, or even driver changes.

Nexon Game Security
This problem will show itself more when all nexon games dont work, often mabi will not run, or show in task manager.

Originally posted by Basil Fawlty
1. Install another Nexon game with Nexon Game Security(Or use one already installed).
2. Confirm that it runs correctly (might require restarting your computer, did for me).
3. Go to the nexon games installation directory and copy the BlackCipher folder to your desktop.
4. Go to your Mabinogi installation directory and rename that BlackCipher folder to BlackCipher-backup or something similar.
5. Move the BlackCipher folder you copied from MapleStory into the Mabinogi folder.

Mabinogi Black Everywhere (Not Crash, Not Frozen)
This was a known issue with windows 8+ and intel HD 4k graphics. This issue should have been fixed with more recent driver updates. Just in case I will post it.

Option One:
1. Download older driver for your graphics, something for windows 7.
2. Open File explorer, right click my computer/my pc, click manager.
3. In Manager, navigate using left pane, go to "Device Manager".
4. In right pane, double click "Display Adapters".
5. Right click your graphics device shown there, open "Properties".
6. Navigate to tab "Drivers", click on "Uninstall".
7. After finishes, reboot your computer.
8. Once you have rebooted, install the driver you downloaded from step 1.

Option Two:
Run using a different graphics option (only usable if you have a graphics card)

Option Three:
Opening the dressing room can temp fix issue.

Direct Launch is no longer supported
On March 22, 2017 Nexon removed the direct launcher option for Mabinogi, requiring you to run it through steam, or through Nexon Launcher.

Option A. Download Nexon Launcher Here[mabinogi.nexon.net].
Option B. Download Steam, then install Mabinogi through steam Here.

*This was just an idea i came up with for a general fixes/troubleshooting thread, information maybe outdated, misinterpreted, or even wrong at times, please give ideas for changes/additions, including but not limited to; New tiers. Tier changes. Description changes. Issue fixes. Issue changes. Fix changes. Issues (though without clear fix wont be posted).

[Yolo Mc Swaggins]

Thanks man, helped out many times.

[Zebuun]

Help!!! when i reach the character selection screen and click start it crashes, it says Mabinogi has stopped working. Any fixes?

[Arolust]

Originally posted by THUNDER BLADE053:

HELP so i got a new laptop and its 4 gigs of ram windows 10 64bit yet when i reach the character selection screen and click start it crashes it says Mabinogi has stopped working. Any fixes

Theres a few things you can try, such as...
Wait a few minutes on character select (some people report this problem being the graphics taking a while to fully load up)
Select a pet/other character, then go back to your main and try logging in again

Originally posted by THUNDER BLADE053:

I will sub to discussion if you have a fix ^
l

Bribery is unneeded

[Zebuun]

not what i mean by sub to it what i meant was ima sub to it just in case you found a fix but i found a fix its install cache i did it 3 times untill they all worked its working now. Thanks anyway.

[auradrak2-tpf-]

Um... I play the game on steam, but every time I log off, it says it's still running. Anything wrong with my computer, or are other people having the issue? Also, when I try to play again, steam says it's still running, so I can't.

[Arolust]

Try verifying game cache in steam for mabinogi.

[auradrak2-tpf-]

Originally posted by Arolust:

Try verifying game cache in steam for mabinogi.

How do I do that?

[Zebuun]

Right click the game click properties then local files and it should be the last one

[auradrak2-tpf-]

Ok, it's checking right now.

[Snake Paws]

Game crashes after I enter my second password, any help? I have tried the game in windowed and fullscree mode. I have checked the game cache, and I have fully reinstalled the game. Still no fixes.

[Zebuun]

Thats what happened to me i heard the game doesn't run well on newer hardware ... Well its a 2004 game its meant for those old computers but what i did is i FULLY verify the game cache, or reinstall.

[Top Hat Alpaca]

I don't have mabi on steam but I came here for help. Whenever I try to launch mabi from the launcher, literally nothing happens..I've tried loading it from the folder, I've done the DEP stuff, tried compatability mode, run as admin, restart pc, even the default registration entries. Every single time nothing happens, I run on windows 8 with AMD radeon GPU, 6 GB RAM, and a 64-bit OS.

[Arolust]

Originally posted by That One Communist:

I don't have mabi on steam but I came here for help. Whenever I try to launch mabi from the launcher, literally nothing happens..I've tried loading it from the folder, I've done the DEP stuff, tried compatability mode, run as admin, restart pc, even the default registration entries. Every single time nothing happens, I run on windows 8 with AMD radeon GPU, 6 GB RAM, and a 64-bit OS.

Have you checked to see if client or mabinogi is running in task manager?

Aside from that you might be missing files, but running without steam makes it hard to verify, even harder when its possible antivirus/firewall/or even permissions may be stopping certain files from installing without telling you.

Assuming its not file(s) missing, then i would assume permissions just because its windows 8 and its permission system is bonkers from what I remember.

Always best to make a new topic with support issues.

[Top Hat Alpaca]

I was able to play mabi yesterday but today it won't load, and I've had task manager open everytime I try to play it to see If anything happens. Nothing does. On the launcher I had done the repair install or whatever it is.

[Arolust]

Originally posted by That One Communist:

I was able to play mabi yesterday but today it won't load, and I've had task manager open everytime I try to play it to see If anything happens. Nothing does. On the launcher I had done the repair install or whatever it is.

There is another player that recently had an issue that sounds similar to yours and resolved it, look here to see if it can help you...
http://steamcommunity.com/app/212200/discussions/0/364039785160800434/