Support & Bug Fixes

[XSEED Liz]

Thank you for joining us in the town of Forgotten Valley for STORY OF SEASONS: A Wonderful Life!

I wanted to make a central bug thread so you all know what we're working on and what information we need when you email us about any game bugs you encounter. We'll be trying to scour the threads for new issues, but if a bug is not up here already please post it in this thread so it'll be easy for us to find. We'd like to keep this thread focused on addressing gameplay issues, so for any questions or comments on other topics, please email [e-mail].

Useful debug information:

• DxDiag output
  
• Steps to reproduce the issue
  
• Screenshot of in-game settings
  
• Crash dump files
  Often located here %LOCALAPPDATA%\CrashDumps
  It would be from "STORY OF SEASONS A Wonderful Life.exe"

Please email [e-mail] with these details if you are experiencing issues with the game.

Here are some tips to make sure you're getting the best performance out of your PC!

• Make sure your graphics card is being fully utilized:
  
  • Stay updated with relevant drivers from your card manufacturer's website
    
  • Make sure you are using your main graphics card. Different graphics card manufacturers will have guides on how to always use your dedicated card.
• Add STORY OF SEASONS A Wonderful Life to the exceptions of any antivirus program:
  
  • "STORY OF SEASONS A Wonderful Life.exe" is the executable file you need to add.
• Turn off any power saving mode your computer might be using:
  
  • Go to Control Panel\Hardware and Sound\Power Options
    
  • Balanced or High Performance profiles should be chosen. Any Power Saving mode will lower game performance.
    
  • If you are using a laptop, make sure it has sufficient charge or it may automatically go into a power saving mode.
• Make sure your PC has the latest Windows Update installed.

If you want to share tips and tricks for impressing your favorite Forgotten Valley resident, feel free to check out the XSEED Games Discord channel! We hang around there too, sometimes:
http://discord.gg/xseedgames

If your game launches in Japanese:

1. Press Play and choose the "Launch Configuration Tool" option to open up the game's launcher
   
2. In the last section of the launcher, click the dropdown list for the option marked "言語" and choose your language from there! It will be the second-to-last option overall.

[Anderino]

There is no option to switch or remap the confirm / cancel buttons in the button settings menu. Only the "check / talk / pick up" use for X and the "put away item" use for O can be reassigned. So there is no way to have the classic Japanese Playstation layout (O = confirm, X = cancel) with the correct button prompts.

Example 1[imgur.com]
Default.
Presssing X confirms, checks objects, talks with people, and picks up items. Pressing O cancels and puts away items.
The legend in the bottom right is correct in both the second and third image.

---

Example 2[imgur.com]
Changing the functions of O and X in the in-game settings menu.
Pressing X confirms and puts away items. Pressing O cancels, checks objects, talks with people, and picks up items. That means you press O to talk with someone, then must press X to advance the text; or press O to check the journal, then must press X to confirm a menu option.
The legend in the bottom right is correct in the second image, pressing X confirms and pressing O cancels. The legend is partially incorrect in the third image. It swaps the position of O and X on the graphic, putting the buttons in the wrong location, but the descriptions for the buttons themselves are correct.

---

Example 3[imgur.com]
Changing the functions of O and X in the built-in Steam settings.
Pressing O confirms, checks objects, talks with people, and picks up items. Pressing X cancels and puts away items.
The legend in the bottom right is incorrect in both images. In the second image, pressing O (not X) confirms and pressing X (not O) cancels. In the third image, the button locations are correct but X does not check the journal, O does.

---

Example 4[imgur.com]
Changing the functions of O and X in the built-in Steam settings and the in-game settings menu.
Pressing O confirms and puts away items. Pressing X cancels, checks objects, talks with people, and picks up items. That means you press X to talk with someone, then must press O to advance the text; or press X to check the journal (despite the game saying press O to check) then must press O to confirm a menu option.
The legend in the bottom right is incorrect in both images. In the second image, pressing O (not X) confirms and pressing X (not O) cancels. In the third image, not only does the legend swap the position of O and X on the graphic, putting the buttons in the wrong location, but also O does not check the journal, X does.

---

Example 3 is the closest to the desired result. It just has all the legends wrong. If there was an in-game option to either assign "confirm" and "cancel" to specific buttons, or to just "use O as confirm", it would work perfectly without needing to mess with steams controller configurations.

[Syl]

Not a bug necessarily, but I found a typo with my child's dialogue.

I'm in year 3, and the text reads as follows:

I drew a picture of Mama Nami and when I showed it to
was super happy.
I wonder if I made her look too nice, though.

it looks like there was some sort of cut off or overflow of the text box between "-showed it to" and "-was super happy", as the letter o in "to" looks as if some of it was cut out

[ObsessivePotato]

Marble cows have trouble eating. All my cows seem to eat on their own just fine except for my female marble cow. When I first got it, it's health went down so far it gave C milk for the longest time. I don't leave cows in the rain or out over night. I talk, pet and brush them all everyday. But if I don't hand specifically hand feed my marble cow it's health takes a hit.

[Whimsy]

Originally posted by ribbon-kitten:

I've also been having problems with some more slight lag and stuttering in year 3. Also playing with a ps4 controller suddenly brings up the mouse even though I am not touching the trackpad.

Started encountering this Year 3. I'm in Spring. I think it was Day 3 or 4. Went into my shipping bin, and came out to stuttering and intense lag. But if I go into my inventory or, say, the save menu, the stuttering/lag is gone.

[Smug Hat Dare]

Please fix the shadow and lighting bug thank you, I am playing on PS5

Shadow cast by object will move like analogue clock ticking hand, and then there's a visual problem with shadow and lighting too

https://youtu.be/w9MwSkA_3Vc

Edit : It is as if the pc and ps / xbox series port is straight up a Nintendo Switch version with unlocked frame rate, but the graphic setting is the same

[ViviSkull05]

I purchased this game on PC and my Xbox controller keeps getting kicked off and the game keeps switching to PC controls. How do I keep it at just controller controls and stop it from swapping because it stalls my character in play every few minutes?

[Jed]

Originally posted by Syl:

Not a bug necessarily, but I found a typo with my child's dialogue.

I'm in year 3, and the text reads as follows:

I drew a picture of Mama Nami and when I showed it to
was super happy.
I wonder if I made her look too nice, though.

it looks like there was some sort of cut off or overflow of the text box between "-showed it to" and "-was super happy", as the letter o in "to" looks as if some of it was cut out

I've been seeing a few typos as well, I think there might be a lot more.
Nina would say something like "by the by,..." instead of "by the way,...".
And Daryl in one of his Mukumuku events, says "condundrum" instead of "conundrum" xD

[Deygus]

I'm running this on a 4090 rtx (24gb) and there seems to be a lot of fps lag that isn't as responsive compared to running it on my older laptop that has a 3060 rtx (6gb) in it. Please fix, slightly annoying and makes me not wanna play it that much. :(

[kwil]

Originally posted by pizzazzp:

Originally posted by Syl:

Not a bug necessarily, but I found a typo with my child's dialogue.

I'm in year 3, and the text reads as follows:

I drew a picture of Mama Nami and when I showed it to
was super happy.
I wonder if I made her look too nice, though.

it looks like there was some sort of cut off or overflow of the text box between "-showed it to" and "-was super happy", as the letter o in "to" looks as if some of it was cut out

I've been seeing a few typos as well, I think there might be a lot more.
Nina would say something like "by the by,..." instead of "by the way,...".
And Daryl in one of his Mukumuku events, says "condundrum" instead of "conundrum" xD

By the by is a thing. But condundrum isn't, unless it's a purposeful mispronunciation. But I haven't talked to Daryl enough to know if that's a habit of his.

[DJR99]

the really annoying bug for me is getting stuck in the answer selection, sometimes it bugged after i click my answer (eg. buying in vesta or wanna give item for quest) it wil got stuck and i can do anything except quitting the game. its really frustating since i need to do the day again from the beginning.

another annoying thing is i cant push my animal thru the barn door and the hold-tools are really hard to control if i just want to use the single click feature.

[Thaddeus]

So, I've noticed something that I *think* might be a bug? Basically, there's a noise that plays at the beach that sounds like it's intended be continuously looping, but isn't. Or at least isn't playing right in SOME way. It's this repeated sort of wave crash noise that plays with enough frequency it doesn't really sound like the tide--that's another sound that seems to be playing fine. Which makes me think this is maybe supposed to be the rolling of the ocean water, but it, as I said, isn't looping for some reason, resulting in an annoying, repetitive noise instead.

[Careless]

My game keeps freezing when that old man taking me a picture in the beginning i tried that twice and every time i have to run the whole story from the start please help

[jdhlsc169]

Started chapter 2 or Year 2 and my fruit trees were dead. They were black like the wilted plants. Went a day or two more and they were the same. Chopped them down. As long as this is happening, I won't be able to do hybrid trees.

[Syl]

Found a bug regarding fertilized eggs

I own several fem chickens, one male duck, and one fem duck, and zero (0) male chickens. I eventually got some fertilized eggs. After incubating 2 of them, both hatched into chickens, one fem, and one male

[Haseozin]

The game is crashing when I open the weather tv channel, anyone else with this problem?