Support & Bug Fixes

[XSEED Liz]

Thank you for joining us in the town of Forgotten Valley for STORY OF SEASONS: A Wonderful Life!

I wanted to make a central bug thread so you all know what we're working on and what information we need when you email us about any game bugs you encounter. We'll be trying to scour the threads for new issues, but if a bug is not up here already please post it in this thread so it'll be easy for us to find. We'd like to keep this thread focused on addressing gameplay issues, so for any questions or comments on other topics, please email [e-mail].

Useful debug information:

• DxDiag output
  
• Steps to reproduce the issue
  
• Screenshot of in-game settings
  
• Crash dump files
  Often located here %LOCALAPPDATA%\CrashDumps
  It would be from "STORY OF SEASONS A Wonderful Life.exe"

Please email [e-mail] with these details if you are experiencing issues with the game.

Here are some tips to make sure you're getting the best performance out of your PC!

• Make sure your graphics card is being fully utilized:
  
  • Stay updated with relevant drivers from your card manufacturer's website
    
  • Make sure you are using your main graphics card. Different graphics card manufacturers will have guides on how to always use your dedicated card.
• Add STORY OF SEASONS A Wonderful Life to the exceptions of any antivirus program:
  
  • "STORY OF SEASONS A Wonderful Life.exe" is the executable file you need to add.
• Turn off any power saving mode your computer might be using:
  
  • Go to Control Panel\Hardware and Sound\Power Options
    
  • Balanced or High Performance profiles should be chosen. Any Power Saving mode will lower game performance.
    
  • If you are using a laptop, make sure it has sufficient charge or it may automatically go into a power saving mode.
• Make sure your PC has the latest Windows Update installed.

If you want to share tips and tricks for impressing your favorite Forgotten Valley resident, feel free to check out the XSEED Games Discord channel! We hang around there too, sometimes:
http://discord.gg/xseedgames

If your game launches in Japanese:

1. Press Play and choose the "Launch Configuration Tool" option to open up the game's launcher
   
2. In the last section of the launcher, click the dropdown list for the option marked "言語" and choose your language from there! It will be the second-to-last option overall.

[Thaddeus]

I want to make one, single suggestion, for right now: please alter how the button prompts are affected by Carter and Flora being close to you in the digsite. This is a problem the original didn't have that makes digging much more annoying. In essence, the digging squares being less definitely separated from the edges they walk along has caused them to get close enough to interfere with your ability to properly get the dig prompt on squares, their proximity causing your buttons to change to the 'talk' and etc. configuration until either you or they get far enough away again.

[Greenieboi99]

Originally posted by pizzazzp:

Originally posted by Greenieboi99:

In autum and the games not letting me plant potatoe seeds in a hoed plot of land

potatoes grow in winter and spring

oh ♥♥♥♥ i thought it said fall lmao

[Memento Mori]

Every time I try to buy the toy car from Van the game freezes for a second and then I can't select either the buy or don't buy text options. Have to close the game. This has happened to me twice now.

[Hawke]

Every time I try to take a photo it turns out black. Same with the pictures on the cork board. I've noticed a few other people are having this issue as well.

[sommec]

If I have the problem with the first photo that is made, I only get a white screen and the game does not continue. Does anyone have a solution for that

[Zero]

This game needs any kind of ultrawide support. Like if you aren't going to render the extra geometery which is the ideal solution, can we at least get black bars? At the moment you either have the game stretched horizontally on fullscreen to fit the screen which looks awful or you can see your desktop on the left and right of the screen if you use borderless which is very distracting since it doesn't even support black bars at the minimum.

[cliao323]

I am encountering a problem every time I exit the game my save gets deleted or something and I cant continue where I left off

[Syl]

I found a very minor bug, but a bug none the less:
One of my sheep was pregnant and ready to be isolated. At the time I put her into isolation, she was already in the barn and was asleep. Afterwards I got kicked out of the barn and immediately re-entered. I saw the sheep i put into isolation was now standing, so i thought she was awake now, so I went to talk to her and snuggle, but she got mad. Despite standing, she was still asleep, after i snuggled her and she got angry, she went back into the standard sleeping position of laying down

Again, I think there's probably more major bugs for y'all to work out there, and this bug is really niche, so don't feel obligated to go and fix it right this second

[ShockedHearts]

I found a controller bug regarding nintendo pro controller inputs.

for some reason L doesnt want to work, the game registers L as zL but it DOES register R and zR correctly.

meaning those two controls are mirrored for me and cant be fixed for some reason.
due to me having to change that button on my controller I can no longer use L to go left in my inventory menus. but I CAN use L to change my tool hotbar (though the prompt says zL

[ShockedHearts]

Carter and Flora bug out and walk into one another, and also tend to block the player from digging a lot because of their talk prompt covering the block they are standing next to (sometimes multiple)

these two things make the digsite more annoying.

also it would be a great for people with carpel tunnel, etc if you can make Y to dig a hold command instead of something you have to spam. working in the digsite can be up to 7 hours sometimes with is like 10 minutes of spamming. being able to hold the button to continue digging would be a godsend.

[ribbon-kitten]

I've also been having problems with some more slight lag and stuttering in year 3. Also playing with a ps4 controller suddenly brings up the mouse even though I am not touching the trackpad.

[Gothic-Jey]

hallo liebes Team,

ich weiß nicht ob ich hier richtig bin. Ich bin auch der englischen Sprache nicht mächtig und muss mit dem Google übersetzer arbeiten. Ich hoffe ich kann mich dennoch verständlich machen.

Ich habe jetzt schon das dritte Mal das Problem das einige Kochrezepte scheinbar nicht funktionieren, gerade die die in Aufträgen gefordert werden.
Wenn ich dann nach Rezept kochen mache und das rezept raus suche, habe ich angeblich nicht genug materialien. Was ich nicht wirklich verstehen kann.

Sowohl beim Eiersalat, Wie auch aktuell im Melonensalat ist die Hauptzutat mit 2 Gemüsesorten gefordert.
Aus verzweiflung habe ich mal alles was ich bis her angebaut hatte in die Taschen gepackt, dennoch sagt das Spiel nicht genug zutaten.

Das Rezept lautet 1 Melone 2 Gemüse Sorten

In der Tasche habe ich nun Folgendes:
3 Melonen
5 Tomaten
5 Wassermelonen
5 Erdbeeren
6 Rüben
5Kartoffeln
2 Karotten
3 Süßkartoffeln

dann noch:

2 Pfirsich, 2 Orangen, 2 Trauben, 2 Bananen, 2 Pfirnanen, 1 Traurange, 3 Wablaue, 2 Erdblaue, 3 Blautoffel, 1 Blausich, 1 Blaurange, 2 Blautraube und 2 Blaumaten



Trotz all dieser Dinge in meiner Tasche soll ich nicht genug zutaten für einen Melonen salat haben, der aus einer Melone und 2 Gemüse besteht.

Also wenn es besonderes Gemüse ist und nicht jedes geht, dann wäre es echt nice wenn die Rezepotangaben dann doch noch mal genauer überarbeitet werden. so ist das jetzt schon das dritte Mal das ich einen Auftrag nicht erledigen kann weil ich nicht weiß wo das Problem liegt.

Eine Antwort darf gerne auch per Nachricht erfolgen. Danke

Gothic-Jey

Hello dear team,

I don't know if I'm in the right place. I'm also not good at English and have to work with Google translator. I hope I can still make myself understood.

For the third time now I have the problem that some recipes don't seem to work, especially those that are requested in orders.
When I then cook according to the recipe and look for the recipe, I supposedly don't have enough materials. Which I can't really understand.

Both the egg salad and the current melon salad require 2 types of vegetables as the main ingredient.
Out of desperation I put everything I had grown in the bags, but the game doesn't say enough ingredients.

The recipe is 1 melon 2 types of vegetables

I now have the following in my pocket:
3 melons
5 tomatoes
5 watermelons
5 strawberries
6 beets
5potatoes
2 carrots
3 sweet potatoes

then:

2 peaches, 2 oranges, 2 grapes, 2 bananas, 2 pears, 1 orange, 3 water blue, 2 earth blue, 3 blue potato, 1 blue orange, 1 blue orange, 2 blue grapes and 2 blue tomatoes



Despite all these things in my bag, I'm not supposed to have enough ingredients for a melon salad that consists of a melon and 2 vegetables.

So if it's a special vegetable and not every one works, then it would be really nice if the recipe details were revised again more precisely. this is now the third time that I can't complete an order because I don't know what the problem is.

You are also welcome to reply via message. Thanks

Gothic Jey

[Zivin]

Originally posted by Gothic-Jey:

hallo liebes Team,

ich weiß nicht ob ich hier richtig bin. Ich bin auch der englischen Sprache nicht mächtig und muss mit dem Google übersetzer arbeiten. Ich hoffe ich kann mich dennoch verständlich machen.

Ich habe jetzt schon das dritte Mal das Problem das einige Kochrezepte scheinbar nicht funktionieren, gerade die die in Aufträgen gefordert werden.
Wenn ich dann nach Rezept kochen mache und das rezept raus suche, habe ich angeblich nicht genug materialien. Was ich nicht wirklich verstehen kann.

Sowohl beim Eiersalat, Wie auch aktuell im Melonensalat ist die Hauptzutat mit 2 Gemüsesorten gefordert.
Aus verzweiflung habe ich mal alles was ich bis her angebaut hatte in die Taschen gepackt, dennoch sagt das Spiel nicht genug zutaten.

Das Rezept lautet 1 Melone 2 Gemüse Sorten

In der Tasche habe ich nun Folgendes:
3 Melonen
5 Tomaten
5 Wassermelonen
5 Erdbeeren
6 Rüben
5Kartoffeln
2 Karotten
3 Süßkartoffeln

dann noch:

2 Pfirsich, 2 Orangen, 2 Trauben, 2 Bananen, 2 Pfirnanen, 1 Traurange, 3 Wablaue, 2 Erdblaue, 3 Blautoffel, 1 Blausich, 1 Blaurange, 2 Blautraube und 2 Blaumaten



Trotz all dieser Dinge in meiner Tasche soll ich nicht genug zutaten für einen Melonen salat haben, der aus einer Melone und 2 Gemüse besteht.

Also wenn es besonderes Gemüse ist und nicht jedes geht, dann wäre es echt nice wenn die Rezepotangaben dann doch noch mal genauer überarbeitet werden. so ist das jetzt schon das dritte Mal das ich einen Auftrag nicht erledigen kann weil ich nicht weiß wo das Problem liegt.

Eine Antwort darf gerne auch per Nachricht erfolgen. Danke

Gothic-Jey

Hello dear team,

I don't know if I'm in the right place. I'm also not good at English and have to work with Google translator. I hope I can still make myself understood.

For the third time now I have the problem that some recipes don't seem to work, especially those that are requested in orders.
When I then cook according to the recipe and look for the recipe, I supposedly don't have enough materials. Which I can't really understand.

Both the egg salad and the current melon salad require 2 types of vegetables as the main ingredient.
Out of desperation I put everything I had grown in the bags, but the game doesn't say enough ingredients.

The recipe is 1 melon 2 types of vegetables

I now have the following in my pocket:
3 melons
5 tomatoes
5 watermelons
5 strawberries
6 beets
5potatoes
2 carrots
3 sweet potatoes

then:

2 peaches, 2 oranges, 2 grapes, 2 bananas, 2 pears, 1 orange, 3 water blue, 2 earth blue, 3 blue potato, 1 blue orange, 1 blue orange, 2 blue grapes and 2 blue tomatoes



Despite all these things in my bag, I'm not supposed to have enough ingredients for a melon salad that consists of a melon and 2 vegetables.

So if it's a special vegetable and not every one works, then it would be really nice if the recipe details were revised again more precisely. this is now the third time that I can't complete an order because I don't know what the problem is.

You are also welcome to reply via message. Thanks

Gothic Jey

The two vegetables that must be used are one of the following (cannot be used twice): Tomato, Greentoma, Berrytoma, Melotoma, Turnmato, Tocarro, Waturnip, Carromel, Turnberry, Carberry, Turnmelon, Camelo. This is for both recipes, you have to use hybrid vegetables to make Melon Salad and Egg Salad with the exception of a tomato. You can find what ingredients to use for recipes on the internet.

[kwil]

Hello. I'm trying to play the game over Steam Link, and I'm having trouble with Steam's on screen keyboard inputting anything into the game when I need to name things. The keyboard will come up, and I can click on the letters, but nothing happens in the game.

[Might and Magic]

Shipping bin has taken items two days in a row, but I haven't received any money for them. It was during Summer 8, 9, and 10 in year 1.