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1. Select game in Library, right-click Properties > Local Files, Verify Integrity of Game Files.
2. Select game in Library, right-click Properties > Updates, Automatic Updating.
If no improvement, you'll need to load a earlier backup save from the main menu, preferably from before even approaching the Hospital, If the 2 main menu backups don't take you back far enough, follow these instructions:
Batman Arkham Knight: Backwinding Previous Saves
https://steamcommunity.com/app/208650/discussions/0/2805074491027708366/?tscn=1541447570#
or: DC Games Support "I lost my Batman: Arkham Knight save. How do I recover it?"
https://dcgamessupport.wbgames.com/hc/en-us/articles/360001040067-I-lost-my-Batman-Arkham-Knight-save-How-do-I-recover-it