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Laptop Oct 31, 2015 @ 10:01am
Announcement on Refunds

We are very sorry that many our customers continue to be unhappy with the PC version of Batman: Arkham Knight. We worked hard to get the game to live up to the standard you deserve, but understand that many of you are still experiencing issues.

Until the end of 2015, we will be offering a full refund on Batman: Arkham Knight PC, regardless of how long you have played the product. You can also return the Season Pass along with the main game (but not separately). For those of you that hold onto the game, we are going to continue to address the issues that we can fix and talk to you about the issues that we cannot fix.


Thank you,

Warner Bros Interactive Entertainment

http://steamcommunity.com/games/208650/announcements/detail/128710596369779495

EDIT BY VALVE: For users who were having trouble submitting a refund for the game purchased on Steam, please try your refund submission again. The issue should have now been resolved.
Last edited by Laptop; Nov 1, 2015 @ 7:58am
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Showing 1-15 of 747 comments
Marsson Oct 31, 2015 @ 10:03am 
That's all well and good for those who bought it through steam, but for us who didn't we have no choice but to hope that WB/RS get their ♥♥♥♥ together and deliver a working product.
Last edited by Marsson; Oct 31, 2015 @ 10:03am
#1
Mao Oct 31, 2015 @ 10:05am 
Originally posted by Marsson:
That's all well and good for those who bought it through steam, but for us who didn't we have no choice but to hope that WB/RS get their ♥♥♥♥ together and deliver a working product.
Same situation
#2
-Bravata Oct 31, 2015 @ 10:06am 
Originally posted by Smurf999:
Originally posted by Marsson:
That's all well and good for those who bought it through steam, but for us who didn't we have no choice but to hope that WB/RS get their ♥♥♥♥ together and deliver a working product.
Same situation
Same situation³
#3
Marsson Oct 31, 2015 @ 10:08am 
"we are going to continue to address the issues that we can fix and talk to you about the issues that we cannot fix."

That doesn't bode well...
#4
Archanioł Oct 31, 2015 @ 10:08am 
I will be happy if WB will give us few free games because i can't refund. Game is not perfect but i saw much worse products.
Last edited by Archanioł; Oct 31, 2015 @ 10:10am
#5
cassiels Oct 31, 2015 @ 10:10am 
Well, it is signed "Warner Bros" so does that not mean WB will take back any copy of the game regardless of where we bought it? They published it in an unacceptable state. The sellers, whether Steam or resellers, sold them to their customers in the good faith that this was a AAA game that could be played. It is not their fault. It is WB. WB should refund any copy.
#6
Jim655321 Oct 31, 2015 @ 10:10am 
Why would they refuse to refund the Season Pass by itself?

I haven't been all that unhappy with the base game, except when WB says things are fixed while lying their liar asses off. I got my money's worth on it. $40 on a Season Pass that has one decent story-based piece of content and a bunch of stupid RACE TRACKS in a BATMAN game? No. Just, no. The only thing I've wanted a refund on this whole time was the Season Pass, and yet again they're denying refunds on it.
Last edited by Jim655321; Oct 31, 2015 @ 10:10am
#7
Words @TNEQL Oct 31, 2015 @ 10:10am 
"...talk to you about the issues that we cannot fix."

*head desk*
#8
Words @TNEQL Oct 31, 2015 @ 10:11am 
Originally posted by Jim655321:
Why would they refuse to refund the Season Pass by itself?

I haven't been all that unhappy with the base game, except when WB says things are fixed while lying their liar asses off. I got my money's worth on it. $40 on a Season Pass that has one decent story-based piece of content and a bunch of stupid RACE TRACKS in a BATMAN game? No. Just, no. The only thing I've wanted a refund on this whole time was the Season Pass, and yet again they're denying refunds on it.
Because "I don't like it" isn't a valid reason for a refund.
#9
ofcthatwaslag (Banned) Oct 31, 2015 @ 10:13am 
This is pretty much confirmation that this is as good as the game is going to get fps wise.
Last edited by ofcthatwaslag; Oct 31, 2015 @ 10:13am
#10
Marsson Oct 31, 2015 @ 10:14am 
Originally posted by ofcthatwaslag:
This is pretty much confirmation that this is as good as the game is going to get fps wise.

Maybe, the only thing I'm waiting for really is for the rain effects to work properly. I can live with 30 fps while maxing the settings.
#11
KellyAMG Oct 31, 2015 @ 10:18am 
So, what can't be fixed that we should know about right now? Is it going to take another ~5 months and then we've missed the refund window?

This quite possibly is the most inexcusable situation I've experienced with a video game.
#12
Jim655321 Oct 31, 2015 @ 10:19am 
Originally posted by Words of Ivory:
Originally posted by Jim655321:
Why would they refuse to refund the Season Pass by itself?

I haven't been all that unhappy with the base game, except when WB says things are fixed while lying their liar asses off. I got my money's worth on it. $40 on a Season Pass that has one decent story-based piece of content and a bunch of stupid RACE TRACKS in a BATMAN game? No. Just, no. The only thing I've wanted a refund on this whole time was the Season Pass, and yet again they're denying refunds on it.
Because "I don't like it" isn't a valid reason for a refund.
False advertising and a delay of 4 months should have been enough. Denial of the Early Access that was featured prominently on the Season Pass pre-order should have been enough.
The bait and switch tactics should have been enough.
#13
KellyAMG Oct 31, 2015 @ 10:20am 
Originally posted by Marsson:
Originally posted by ofcthatwaslag:
This is pretty much confirmation that this is as good as the game is going to get fps wise.

Maybe, the only thing I'm waiting for really is for the rain effects to work properly. I can live with 30 fps while maxing the settings.
Consider yourself lucky. I've dumbed down my settings and have it set to 30 fps max, and still can't run the game overly smooth. This is on a rig that's capable of running Witcher 3 on max settings.
#14
Stormspark Oct 31, 2015 @ 10:22am 
Originally posted by Marsson:
Originally posted by ofcthatwaslag:
This is pretty much confirmation that this is as good as the game is going to get fps wise.

Maybe, the only thing I'm waiting for really is for the rain effects to work properly. I can live with 30 fps while maxing the settings.

In my case...the only real issue I'm still having is the rain effects, and some of the achievements not working. Yes, the game still needs some work, but it's not nearly as bad as it was on the original launch, not by a long shot. Yes, people with SLI/Crossfire are still having issues, but that should be fixed soon.

I do realize that my PC is probably in the top 5% though, so just because it's running fine for me doesn't mean it's running fine for everyone. i7-6700k, 980ti, 16gb of ddr4-3200 (with another 16gb to be added soon).
Last edited by Stormspark; Oct 31, 2015 @ 10:23am
#15
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Date Posted: Oct 31, 2015 @ 10:01am
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