Common fixes for Batman: Arkham Knight

[Charlie]

This thread contains some of the most common fixes for Batman: Arkham Knight, please read each step closely.

Make sure you meet the minimum requirements

Before going any further, please make sure you meet the minimum requirements for this game

OS: Windows 7 Service Pack 1 or higher — 64bit Operating System is required
Processor: Intel Core i5-750 @ 2.67GHz or AMD Phenom II X4 965 @ 3.40GHz
Memory: 6GB of RAM
Graphics: NVIDIA GeForce GTX 660 or AMD Radeon HD 7870 — 2GB of VRAM minimum
DirectX: Version 11
Network: Broadband Internet connection
Storage: 45GB of available space for the base game with no DLC

For best results, I would recommend you meet or exceed the recommended requirements

OS: Windows 7 Service Pack 1 or higher — 64bit Operating System is required
Processor: Intel Core i7-3770 @ 3.40GHz or AMD FX-8350 @ 4.00GHz
Memory: 8GB of RAM
Graphics: NVIDIA GeForce GTX 760 or AMD Radeon HD 7950 — 3GB of VRAM or more
DirectX: Version 11
Network: Broadband Internet connection
Storage: 75GB of available space for the Premium Edition with all the DLC

For the best results with Batman: Arkham Knight, I would recommend the following:

- 16GB of RAM (or more) in dual channel mode

- A graphics card with 4GB of VRAM (or more)

- Have the game installed to an SSD if possible, this will help reduce load times and texture pop-in

- Use either Windows 10 or Windows 11, as both of these use WDDM 2.0 (or newer), which improves VRAM management

Make sure you are running the latest GPU drivers

One of the most common reasons people have issues with Batman: Arkham Knight is because of outdated GPU drivers, install the latest GPU drivers from the links below.

• For AMD graphics cards:
  
  https://www.amd.com/en/support
  
  
• For NVIDIA graphics cards:
  
  https://www.nvidia.com/Download/index.aspx?lang=en-us
  
  
• For Intel integrated graphics or Intel Arc graphics cards:
  
  https://www.intel.com/content/www/us/en/download-center/home.html

Manually re-install redistributables

One of the most common issues people have with Batman: Arkham Knight are related to missing or corrupt redistributables; such as MSVCP100.dll, MSVCR100.dll and any D3D errors are usually caused by missing and/or corrupt redistributables.

Go to your Steamworks Shared installation folder and click _CommonRedist

\Steam\steamapps\common\Steamworks Shared\_CommonRedist

You should now see three folders;
DirectX
DotNet
vcredist

• Open the DirectX folder and run "DXSETUP"
  
• Open the DotNet folder and run "NDP452-KB2901907-x86-x64-AllOS-ENU"
  
• Open the vcredist folder and within the 2010 and 2012 folder run both the x64 and x86 installers.

Resetting config files

If you have previously used any tweak tools or mods, I would recommend deleting the game's config and XML files, this will cause the game to make fresh new files which can improve performance and eliminate crashes and other issues.

Delete the
"GFXSettings.BatmanArkhamKnight.xml" file, located in

C:\Users\YOURNAME\Documents\WB Games\Batman Arkham Knight

Then delete the games Binaries and Config folder, if you right click the game in your Library and select 'Properties', from here go to the 'Local Files' tab and select 'Browse Local Files'. From here delete the 'Binaries' folder, open up the 'BMGame' folder and delete the 'Config' folder.

Now while you still have the Batman: Arkham Knight Properties windows open select 'Verify integrity of game files' — this will vary depending on the speed of your PC.

Verify integrity of game files

Another common issue people experience with Batman: Arkham Knight are the result of missing or corrupt game files.

Video Link:
https://www.youtube.com/watch?v=mdJPQ-Ve22I

Disable in-game V-Sync and force V-Sync using your GPU control panel or RivaTuner Statistics Server

I won't go over this in too much detail, as this depends on what GPU you have and would be subject to change as GPU control panels evolve, but you can obtain noticeably better 1% and 0.1% lows by disabling the in-game V-Sync and forcing V-Sync, either using your GPU control panel or forcing it by using a program like Rivatuner Statistics Server.

The Arkham Quixote DLL Fix

In March 2020, a user by the name of 'Sherief' modified one of the DLL files from ReShade to allow Batman: Arkham Knight to recycle textures, resulting in better performance when traversing the map at the expense of higher VRAM usage, you can read more and download the mod here: https://sherief.fyi/post/arkham-quixote/

Caveats of this mod are as follows

- You cannot use any NVIDIA GameWorks effects
- Overlays aside from the Steam overlay will likely crash the game
- In parts of the game it can cause issues with exposure

If you have beefy enough hardware, you can probably get by without this mod, but it's worth a shot if you are having issues.

Hardware Accelerated GPU Scheduling

In Windows 10 version 2004, Microsoft introduced Hardware-Accelerated GPU Scheduling (HAGS), this feature is enabled by default in Windows 11 if your hardware supports it.

Some users have reported that having Hardware-Accelerated GPU Scheduling enabled has a big performance impact for Batman: Arkham Knight.

If enabled, you may want to try disabling this feature

You can do so my going to Windows Settings > System > Display > Graphics Settings and making sure Hardware-Accelerated GPU Scheduling is off.

Misc fixes

If you are using or have used any tools or tweaks that adjust the graphics/config settings of the game, try disabling/reverting these changes. Also try disabling any game-overlay programs, such as FPS counters or recording software, to see whether these may be causing any issues with the game.

If you have made edits to config files for Batman: Arkham Knight in the past to improve performance, through the use of 3rd party tools or guides, reset your graphics settings using the steps stated in this guide to revert them back to defaults.

Final notes

The NVIDIA GameWorks effects seem to get regularly broken by NVIDIA driver updates, you may find that during the main story the GameWorks effects run fine, however in the AR challenges and Arkham Episodes, crashing is much more common. If you experience this, disable all NVIDIA GameWorks effects.

If you are still unsatisfied with performance, remember if you purchased the game on Steam you are entitled to a refund if you have under 2 hours playtime and purchased the game within 14 days.

[DemolitionMan]

Escrito originalmente por Jacqueline:

Dante if u have ati video card just roll back to i\ve went back to AMD 15.8 beta and the game shoud work better.

I don't have performance problems with the game (yet), I just can't get the game to start... + I have an Nvidia GeForce card.

[Buck]

Escrito originalmente por Dante:

I don't have performance problems with the game (yet), I just can't get the game to start... + I have an Nvidia GeForce card.

Which specifically? meet/exceed all specs? everything up to date? OS, drivers, all redistributables? on a Windows admin account and/or running Steam and the game as an admin?

[JosEduardo]

here it is again after clean my RAID´s, and installing everything again....crashes and more crashes

More info

https://www.dropbox.com/s/sx8ob2feptkmzep/MSinfo.nfo?dl=0

https://www.dropbox.com/s/9kawbxelxig5xed/Sem%20T%C3%ADtulo.png?dl=0

[Buck]

Escrito originalmente por JosEduardo:

here it is again after clean my RAID´s, and installing everything again....crashes and more crashes

More info

https://www.dropbox.com/s/sx8ob2feptkmzep/MSinfo.nfo?dl=0

https://www.dropbox.com/s/9kawbxelxig5xed/Sem%20T%C3%ADtulo.png?dl=0

Get the crash output from the event view, search for batmanak.exe

[DemolitionMan]

Escrito originalmente por author:

Originally posted by Dante:
I don't have performance problems with the game (yet), I just can't get the game to start... + I have an Nvidia GeForce card.

Which specifically? meet/exceed all specs? everything up to date? OS, drivers, all redistributables? on a Windows admin account and/or running Steam and the game as an admin?

Well, it's a NVidia Geforce GT 750M, and no problems with specs whatsoever. Everything is up to date (OS, drivers, and the redistributables). I did your last step you suggested, which was running the game as an admin, and I got a little bit further. Now, I got the loading screen (where Batman hovers over the Batmobile), but I was not yet in the game. I got another error message, I think it was from Windows, saying that there occures "a problem" and that it could not start up the game... any other tips?
Thanks already!

[JosEduardo]

Escrito originalmente por Buck:

Escrito originalmente por JosEduardo:

here it is again after clean my RAID´s, and installing everything again....crashes and more crashes

More info

https://www.dropbox.com/s/sx8ob2feptkmzep/MSinfo.nfo?dl=0

https://www.dropbox.com/s/9kawbxelxig5xed/Sem%20T%C3%ADtulo.png?dl=0

Get the crash output from the event view, search for batmanak.exe

Thank you here it is

1st

Nome do registo:Application
Origem: Application Error
Data: 21/02/2016 03:03:44
ID do evento: 1000
Categoria de Tarefa:(100)
Nível: Erro
Palavras-chave:Clássica
Utilizador: N/D
Computador: MSI
Descrição:
Nome da aplicação com falha: BatmanAK.exe, versão: 1.6.2.0, carimbo de data/hora: 0x568ee584
Nome do módulo com falha: nvwgf2umx.dll, versão: 10.18.13.6191, carimbo de data/hora: 0x56b96848
Código de exceção: 0xc0000005
Desvio de falha: 0x00000000006dc412
ID do processo com falha: 0x1b8c
Hora de início da aplicação com falha: 0x01d16c4bc27db5e9
Caminho da aplicação com falha: D:\SteamLibrary\steamapps\common\Batman Arkham Knight\Binaries\Win64\BatmanAK.exe
Caminho do módulo com falha: C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
ID do Relatório: 5b1cdc7c-8fa0-4ab1-a6ff-0c20c3de9c27
Nome completo do pacote com falha:
ID da aplicação relativa ao pacote com falha:
Evento Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-02-21T03:03:44.670685000Z" />
<EventRecordID>945</EventRecordID>
<Channel>Application</Channel>
<Computer>MSI</Computer>
<Security />
</System>
<EventData>
<Data>BatmanAK.exe</Data>
<Data>1.6.2.0</Data>
<Data>568ee584</Data>
<Data>nvwgf2umx.dll</Data>
<Data>10.18.13.6191</Data>
<Data>56b96848</Data>
<Data>c0000005</Data>
<Data>00000000006dc412</Data>
<Data>1b8c</Data>
<Data>01d16c4bc27db5e9</Data>
<Data>D:\SteamLibrary\steamapps\common\Batman Arkham Knight\Binaries\Win64\BatmanAK.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\nvwgf2umx.dll</Data>
<Data>5b1cdc7c-8fa0-4ab1-a6ff-0c20c3de9c27</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>


2nd

Nome do registo:Application
Origem: Application Error
Data: 21/02/2016 02:01:01
ID do evento: 1000
Categoria de Tarefa:(100)
Nível: Erro
Palavras-chave:Clássica
Utilizador: N/D
Computador: MSI
Descrição:
Nome da aplicação com falha: BatmanAK.exe, versão: 1.6.2.0, carimbo de data/hora: 0x568ee584
Nome do módulo com falha: nvwgf2umx.dll, versão: 10.18.13.6191, carimbo de data/hora: 0x56b96848
Código de exceção: 0xc0000005
Desvio de falha: 0x00000000006dc412
ID do processo com falha: 0x26ac
Hora de início da aplicação com falha: 0x01d16c436ab646e4
Caminho da aplicação com falha: D:\SteamLibrary\steamapps\common\Batman Arkham Knight\Binaries\Win64\BatmanAK.exe
Caminho do módulo com falha: C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
ID do Relatório: 3471e8d8-e220-459d-bb00-33cb82189735
Nome completo do pacote com falha:
ID da aplicação relativa ao pacote com falha:
Evento Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-02-21T02:01:01.584217700Z" />
<EventRecordID>927</EventRecordID>
<Channel>Application</Channel>
<Computer>MSI</Computer>
<Security />
</System>
<EventData>
<Data>BatmanAK.exe</Data>
<Data>1.6.2.0</Data>
<Data>568ee584</Data>
<Data>nvwgf2umx.dll</Data>
<Data>10.18.13.6191</Data>
<Data>56b96848</Data>
<Data>c0000005</Data>
<Data>00000000006dc412</Data>
<Data>26ac</Data>
<Data>01d16c436ab646e4</Data>
<Data>D:\SteamLibrary\steamapps\common\Batman Arkham Knight\Binaries\Win64\BatmanAK.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\nvwgf2umx.dll</Data>
<Data>3471e8d8-e220-459d-bb00-33cb82189735</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

[Charlie]

It appears to be an error related to the NVIDIA driver (nvwgf2umx.dll)

Try doing a custom/clean installation of the latest NVIDIA GPU driver - http://www.nvidia.com/Download/index.aspx?lang=en-us

I also see in previous comments you ran the game in compatibility mode - This shouldn't be required, revert the changes.

If this doesn't work report back.

[JosEduardo]

Escrito originalmente por GhostMotley:

It appears to be an error related to the NVIDIA driver (nvwgf2umx.dll)

Try doing a custom/clean installation of the latest NVIDIA GPU driver - http://www.nvidia.com/Download/index.aspx?lang=en-us

I also see in previous comments you ran the game in compatibility mode - This shouldn't be required, revert the changes.

If this doesn't work report back.

ok thank you

[Buck]

Escrito originalmente por GhostMotley:

It appears to be an error related to the NVIDIA driver (nvwgf2umx.dll)

Specifically an "access violation" (0xC05). It means that the driver made an invalid memory request, asking for data that either doesn't exist, or isn't what or where it was expected or requested from. The can be because of programming errors, damaged files, defective/malfunctioning memory, or a bunch of other things.

Start with reinstalling the driver like GM says. If it's just as damaged DLL that should fix it. If the problem continues you can troubleshoot the memory by running memory testing, reduce to defaults if overclocking, or reduce CPU and memory speeds for testing purposes. You can also try massaging the voltage slightly (Raise the memory voltage a tiny bit, if your BIOS supports this), which can sometimes stabilize marginal memory.

[JosEduardo]

Escrito originalmente por GhostMotley:

It appears to be an error related to the NVIDIA driver (nvwgf2umx.dll)

Try doing a custom/clean installation of the latest NVIDIA GPU driver - http://www.nvidia.com/Download/index.aspx?lang=en-us

I also see in previous comments you ran the game in compatibility mode - This shouldn't be required, revert the changes.

If this doesn't work report back.

OK my friend, after "DDU" the driver, i install the driver from root, crashed again, with the same error

Nome do registo:Application
Origem: Application Error
Data: 22/02/2016 00:00:51
ID do evento: 1000
Categoria de Tarefa:(100)
Nível: Erro
Palavras-chave:Clássica
Utilizador: N/D
Computador: MSI
Descrição:
Nome da aplicação com falha: BatmanAK.exe, versão: 1.6.2.0, carimbo de data/hora: 0x568ee584
Nome do módulo com falha: nvwgf2umx.dll, versão: 10.18.13.6191, carimbo de data/hora: 0x56b96848
Código de exceção: 0xc0000005
Desvio de falha: 0x00000000006dc412
ID do processo com falha: 0x19f8
Hora de início da aplicação com falha: 0x01d16ce0918affcc
Caminho da aplicação com falha: D:\SteamLibrary\steamapps\common\Batman Arkham Knight\Binaries\Win64\BatmanAK.exe
Caminho do módulo com falha: C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
ID do Relatório: e411b5a1-373a-4007-b2cc-786045b315ae
Nome completo do pacote com falha:
ID da aplicação relativa ao pacote com falha:
Evento Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-02-22T00:00:51.545868800Z" />
<EventRecordID>1582</EventRecordID>
<Channel>Application</Channel>
<Computer>MSI</Computer>
<Security />
</System>
<EventData>
<Data>BatmanAK.exe</Data>
<Data>1.6.2.0</Data>
<Data>568ee584</Data>
<Data>nvwgf2umx.dll</Data>
<Data>10.18.13.6191</Data>
<Data>56b96848</Data>
<Data>c0000005</Data>
<Data>00000000006dc412</Data>
<Data>19f8</Data>
<Data>01d16ce0918affcc</Data>
<Data>D:\SteamLibrary\steamapps\common\Batman Arkham Knight\Binaries\Win64\BatmanAK.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\nvwgf2umx.dll</Data>
<Data>e411b5a1-373a-4007-b2cc-786045b315ae</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

[Charlie]

Escrito originalmente por JosEduardo:

OK my friend, after "DDU" the driver, i install the driver from root, crashed again, with the same error

Seeing as how it's the same error there is something else going on with your computer that is causing an issue - I've done some digging and people are reporting that scanning Windows for Integrity Violations can help.

Open Command Prompt (CMD) as an Admin and enter "scf /scannow"

[Malganys]

What is the sense of change d3d9MSAA to True???... The game dosent even use any MSAA lol it's totally sensless

[Pear]

Hi i have directx v 11 on my win 7 but when I launch the game it says I dont have the right versiion. Help?

[Charlie]

Escrito originalmente por Behrad121:

Hi i have directx v 11 on my win 7 but when I launch the game it says I dont have the right versiion. Help?

Are you definitely sure you have the latest GPU driver? Service Pack 1 installed and what GPU do you have?

[Cr4zy3ye]

This game was going well until just now when it caused my new system to hard-crash, I mean c'mon, shouldn't this be fixed by now?