AC3 DLC - "Cannot Connect to Ubisoft's Server" Issue!

[AceGuzzi]

I bought AC3 and all the DLC for it during the sale. I have been trying, to no avail, to play "The Tyranny of King Washington" for a few days now. However, every time I click on it in the game's menu it tells me, "Cannot connect to Ubisoft's Server. Please try again later". A quick google search did not yield that their server were down. What could it be?

All my drivers are up to date and I am not behind a firewall or proxy. Any advice would be helpful, thanks.

[Duskmann]

Looks like it's a common problem atm from what i've seen on their official forums. Servers for AC3 were down for days on all platforms (Not sure if it's for everyone or just for certain people). Ubisoft didn't release any info about this issue and costumer support doesn't respond. So we are stuck until those ♥♥♥♥♥♥♥ from Ubisoft fix this crap.

[AceGuzzi]

Oh, really? Good to know. I've been driving myself crazy trying to fix it. I thought it was something on my end. Thanks.

[NuclearSnail]

I'm having to same exsact issue, and it's pis*'n me off man

[AceGuzzi]

Yeah its driving me crazy. I contacted Ubisoft's support but they told me it might be problems with my connection but thats a load of BS. I know nothing on my end would cause it. Besides, my PC connects to AC4 Black Flag's servers just fine.

[kid named finger]

I have the same problem in multiplayer

[3Dguy]

Same thing for me. I can't get my season pass DLC to start. Ubisoft servers are down, it says. Strange thing, I CAN get into the multiplayer, so the servers are clearly up and running. What's the deal? Or did I just flush 30 bucks???

[neuromancer]

Same problem here. The Redeem Code menu tells me the server is unavailable and the multiplayer launches into Limited Mode every time. So as it stands I cannot redeem the DLC that I paid for or play multiplayer (not that I planned to, but still..).

Here is everything I tried to get around this with no change whatsoever:

~Ensured the correct ports were forwarded on my router.
~Turned on the DMZ in my router.
~Bypassed my router completely and connected directly to my modem.
~Uninstalled my AV software
~Started Uplay from the start menu then launched the game from there, instead of launching from Steam.

[PeaceWalker]

Yeah, same for me. Ubisoft again!

[Stark]

Me too I have the same problem (I'm from Russia.)
(Damn season pass costs 30$ its too much I assume)
I've bought the season pass and I can't activate it. Uplay says "Cannot connect to Ubisoft's Server. Please try again later". Then I tryed activate in uplay it wont work too it tells me "Wrong activation code please try again"
Who knows how to fix this problem. (Sorry for my mistakes)
BTW Multiplayer is not working too.

[3Dguy]

Spoke to Ubisoft today. No good reason for this happening. They sent me a long list of troubleshoointg (port forwarding, conflicing softweare, firewalls, etc). I have gone through them all and without any success. I have since uploaded several logs they've asked for. Hopefully we will see a resolution. Again, the odd thing it I CAN play multiplayer, so I can clearly see their servers... AND I bought and activated AC4 last night so, again, I can see their servers AND activate software. This is very odd. I will post if I find anything out. Meanwhile, the best number to reach them is 919-460-9778. Press zero... then when it prompts you to answer phone-tree questions, just press zero again and you'll be connected to a person. I will say the guy I spoke with was helpful and really sounded like he wanted to solve this.

Here's the troubleshooting email:

"There may be several different factors causing a problem like this. Here are some steps you can take to troubleshoot the problem:

1. Software Conflicts
Any application running on your system that is affecting your local area network could be conflicting with the games ability to connect to other players or the game servers.

-Internet Connection Sharing (ICS) can cause games to not work correctly in multiplayer. If you have ICS enabled you should disable ICS before attempting to play the game.

-Virtual Private Networking (VPN) applications could also be causing a LAN conflict and should be disabled before playing the game, unless you are using VPN to establish LAN game sessions.

-Anti-virus and firewall applications can also prevent the game from communicating correctly with multiplayer services. You should update all anti-virus and firewall applications that you have installed and configure them with the correct allowances, exceptions, and port forwarding. You may also want to disable or uninstall these applications to help determine what may be causing the connection problem.

-Here is a list of programs that we have seen that can conflict with a game and cause the multiplayer services to not work:

ZoneAlarm, NetLimiter, Avira, Komodo, Hamachi, Rogers Online Protection, Ultimate Arena, CA Security Suite (also known as "My Kids")

To fully disable these services, you can follow these steps:

1.) Open Control Panel
2.) Go to Device Manager
3.) Disable any network adapters that are not needed (Right click on adapter and click "Disable")
--Example: (Hamachi, Leaf Networks Adapter, HideIP, Tunngle, Komodo, Shimo 2, OpenVPN, CiscoVPN, Shrew Soft, etc.)
4.) Exit any Virtual Private Network (VPN) service from the system tray.


-------------------------------------------

2. Hardware Conflicts
There are several hardware issues that may be preventing the game from communicating correctly with multiplayer services.

-If you are using a router to distribute your Internet service then you will want to configure your router to allow the game to communicate correctly. If you have a DSL connection you may have a combination modem/router device that you will need to configure.

TCP: 80, 443, 13000, 13005, 14000, 14008

Unfortunately, we cannot provide assistance with opening ports, since the procedure depends on the configuration of your home network. If you are unsure of how ports work, the best course of action may be to contact your router manufacturer, system administrator, or ISP for more information.
You can find excellent networking portforwarding guides for specific devices at the following website: http://portforward.com/guides.htm

You can also try to bypass the router by plugging directly into the modem to see if the connection error persists. Also, you may need to update the firmware for that device if there is an update available.

-If you have a restrictive Internet Service Provider (ISP) you may not be able to connect to the multiplayer services correctly. College campuses, government institutions, and many workplace environments will have restrictive networking policies that block the games communication. Most home networks will not be blocked by the ISP, but you can contact them to confirm that they are not blocking the game communication ports.
Note:
Many university networks and proxies will block required ports needed for game communications. Please ask your network administrator to open the required ports if you are using a university network or a proxy.

-If your system has multiple network adapters you can try to disable the network adapters that are not in use to see if this resolves the connection problem.

-------------------------------------------

3. Are you able to access the following URL?

http://static3.cdn.ubi.com/orbit/satellitelist/satellitelist.txt

the resulting page should look like this:

216.98.51.199
216.98.51.201
216.98.51.202
216.98.51.203
216.98.51.204
216.98.51.205

(The numbers themselves may not be exactly as shown above.)

If you are unable to display that page, try resetting your DNS host files using the links below:
http://support.microsoft.com/kb/972034
http://www.whatsmydns.net/flush-dns.html

-------------------------------------------

4. Proxy Settings

If you are using a proxy server to connect to the Internet then you may not be able to connect to the games multiplayer service correctly. The Ubisoft Game Launcher uses the Windows settings for the http proxy, but some configurations could experience problems.

If you connect to the Internet through a proxy, please try the following:

- Locate the settings.ini file located in the installation directory of the Ubisoft Game Launcher (C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher)
- Open it with Notepad, and add the following at the bottom of the document:

[ProxySettings]
ProxyHost=proxyhostname:proxyport
OverrideProxySettings=1

You will need to change the proxyhostname and proxyport to the values setup for your proxy. You can USUALLY find this information by:

- Open Internet Explorer and go to Tools --> Internet Options
- Click on the Connections Tab and click on LAN Settings.
- The Proxy HostName (address) and Port can be found in this window.

If you don't know this information or are unsure how to find out your proxy settings, you may need to contact your ISP or network administrator for more information.

-------------------------------------------

5. Still Having Problems
If you are still having connection problems, please use the following steps to update us with some information and we may be able to provide further assistance."

[Eredanne]

Same thing goes for me aswell.

[3Dguy]

Hang tight, guys. Looks like it might be an issue on their end with the actual game keys (or possibly the DLC key; it isn't clear). They are trying a couple different things to see if that's the issue. Will let you know.

[3Dguy]

SOLVED. The new key for the game worked. I was able to open up the redeem area and get the DLC. If you're having the same issue, give them a call and let them know that's probably the issue. Of note: my save game is suddenly corrupted. Not sure if that had anything to do with their end or something I did here while trouble shooting. Suggestion is to make a copy of your save game and keep it someplace safe. CHEERS!

[Eredanne]

So I should ask for a new game key? I don't have any dlc on my account. I just want to play mutliplayer.

[Minimihi]

Now its working, http://www.isitdownrightnow.com/ubi.com.html