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https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568#:~:text=Update%20your%20Windows%20install,Disable%20non-essential%20software
The only game I've experienced this was with Call of Duty WWII, and there really was no fix for it unfortunately sometimes it would start others there was nothing I could do to get it to run. Try those things in the link and if not just get a refund.