Troubleshooting FAQ

[MTB-Fritz]

*** This is a re-post of Steph'nies sticky thread. I updated all the links where possible. All credit goes to Steph'nie. ***


Endless Space - Troubleshooting

What to do?

Report your issue on the official help and technical support forums[www.games2gether.com];
we will unfortunately not be able to help all of our players on several forums but we will do our best!

You should start by searching for your issue on the forums and make sure it hasn't been
already reported/solved before posting your own thread. Here are the information we will
need:

• Specs
  
• Output log: (PC: Steam > Steamapps > Common > Endless Space > Endless Space data. Mac: Library > Log > Unity)
  
• A save (you can zip it and attach it to a post): Documents > Endless Space > Save (Vanilla version) / Disharmony (expansion pack) > Save
  
• Game version: you can find this at the bottom left corner, in the game menu
  
• A screenshot: F12 on Steam by default > exit the game > Screnshot uploader > upload the relevant ones and post a direct link on the forum
  
• Anything relevant (example: playing with a mod)

Gameplay

Please, check out the Community Wiki[endlessspace.wikia.com] or the official forums[www.games2gether.com] for more information.


Ship movement

• Blockaded on enemy territory: your first Diplomatic status with other factions in game will be the "cold war". This means you will not be able to travel in their territory or influence zone without declaring war or an open border. Your enemy, or yourself, will be able to blockade any ship entering their, or your own, territory. You will have to go to the Diplomacy panel and request an open border/peace/war to be able to move your fleet stuck in some enemy territory.
  
• Wormholes: you need "Applied Casimir Effect" technology to travel through these wormholes.

On a PC

• Steam attempts to install everytime: inside the game folder located in Steam (Steam/Steamapps/Common/Endlessspace), you need to delete the .vdf files.
  
• Game Won't Start - CTD (Crash to Desktop): Visual C++ Redistributable 2010 is not properly installed on your system. To insure that it is, you need to first uninstall your existing 2010 VC++ Redist from the Windows Control Panel. Once this is done, you need to go to the following location: .../steam/steamapps/common/endless space/components
  Then, use the “vcredist_x86.exe” you find to reinstall that component. It is important that you restart your computer.
  
• No menu after the logo screens: make sure your firewall adds Endless Space as an exception. If you are using Comodo, make sure you have enabled “Game Mode”.
  
• Video issues: try launching the game with the Steam command "-novideo" (right click on the game > Properties > Set Launch Options).
  
• RAPTR client: some players found they could not run the two programs at the same time, without getting a crash. Temporarily disabling it should do the trick.
  
• Crashes: check for overheating issues. Update your graphics card drivers, or try to lower the game's graphic settings. Vsync is worth checking too.
  
• Asian setup: some players seems to get CTDs you might have to change your keyboard language to English for instance and see if it works.
  
• Avast 8: the antivirus seems to make the game crash - try disabling it when playing.

On a Mac

You will sometimes need to edit your registry.xml file. It can be found in your user library. Please follow this link[osxdaily.com] if you don't know how to find this folder.
On a more complete list of Mac solutions and issues check out this thread[www.games2gether.com]

• Graphics issues: several threads handle this issue, make a search for "gfxCardStatus" on the official forum
  
• Resolution: you may be able to run the game in a window - In your user Library, ~/Library/Application Support/Endless Space/Registry.xml change this line: <Fullscreen>False</Fullscreen>
  
• Resolution too small: once again, change it manually in your Registry.xml file.
  
• Crash on start: try to disable the Steam overlay.
  
• Multiple monitors: try to unplug one of your monitors temporarily, or run the game in a window.
  
• Clean User Account: creating a clean user account on your Mac may sometimes allow you to run the game without any issue.
  
• Moving your fleet: it is a right click on PC. On a Mac, it is anything you set to respond to this behaviour; usually a "double tap" (but it depends on your settings / mouse).
  
• Crash on launch/cannot launch the game: Forum Thread[forums.amplitude-studios.com]

Multiplayer

Please, check out these links:

• Troubleshooting Network Connectivity
  
• Required ports for Steam
  
• Programs Which May Interfere with Steam

List of workarounds

• De-synchronisation: You may observe from time to time synchronisation issues. Please note that our team is working on fixing those issues, step by step. We can however advise you to save and re-host from time to time
  
• VPN programs: Many players have reported that the Hamachi freeware VPN server interferes with multiplayer. If you are running Hamachi, please temporarily try uninstalling it.
  
• Server disconnections: Related to Steam. Check for Server downtime here.
  
• Firewall and NAT - Steam ports: Try opening a few ports: please check out this link.
  
• Steam voice chat: Some players have reported that using the Steam voice chat feature during a MP game caused several desynchronisation issues. It seems to interfere with the game.

Other

• Steam CD keys: you can find them when right clicking on Endless Space in your Library and copy to clipboard. Register and redeem these keys on our website for the GAMES2GETHER. The dev team proposes art and game design choices for Endless Space here[www.games2gether.com]. The winning choices will be implemented in-game in upcoming game updates. The more points you have, the more your vote will count. The winning choices will be implemented in-game in upcoming game updates. The more points you have, the more your vote will count.
  
• Soundtrack: you will be able to find it here -> Steam > Steamapps > Common > Endless Space > Soundtrack. Here's a link to the artist's Bandcamp page, FlyByNo[gameaudiofactory.bandcamp.com].

If you have any question, don't hesitate to email us[www.amplitude-studios.com] (for customer support only! Visit the official forums[www.games2gether.com] for Technical Support).

[philosoraptorgames]

"This means you will be able to travel in their territory or influence zone without declaring war or an open border."

Pretty sure there's an important "not" or similar word missing from that sentence.

[MTB-Fritz]

thank you so much for catching that, corrected

[avml45]

I've been recently having an issue when I try to make a colony do the whole "convert 33% Industry into science/dust/etc" it doesn't change anything. The colony's science output doesn't go up, dust doesn't, if I play as the Sowers and get that one tech, food doesn't go up. Does the colony need to be a certain size for it to work, or is this a bug?

[MTB-Fritz]

might be a visual bug, I had this a few times myself where displays worked properly on the next turn but overall a quick reload of the last turns quickens the process.

I would recommend doing a quick file verification tho. Often enough a file gets corrupted resulting in all kinds of strange things to happen

[avml45]

It was a file corruption, you were right. It seems to happen weirdly often though. Might be more a problem with the computer than the game.

[BionicDance]

This doesn't help my issue, which is the re-doing of "First time installation" every time the game is loaded.

Saw a solution that claims to be able to fix the problem, but the advice given doesn't work and the thread is locked so I can't ask questions to clarify.

[S]

wow

[Ranger Samurai Red - FZ]

Nice

[fred]

Originally posted by BionicDance:

This doesn't help my issue, which is the re-doing of "First time installation" every time the game is loaded.

Saw a solution that claims to be able to fix the problem, but the advice given doesn't work and the thread is locked so I can't ask questions to clarify.

Do you still have the problem?

[BionicDance]

Originally posted by fred:

Originally posted by BionicDance:

This doesn't help my issue, which is the re-doing of "First time installation" every time the game is loaded.

Saw a solution that claims to be able to fix the problem, but the advice given doesn't work and the thread is locked so I can't ask questions to clarify.

Do you still have the problem?

I don't recall; I haven't played the game in months.

[fred]

Ok, but the solution works, could have explained it to you, but you just have to follow the steps and put that stuff into your registry.

[poyotaryo]

[MAC] From time to time (every 10min or so), the game will randomly stop responding. I'll just have to wait forever that the spinning wheel disappear (which will not). Otherwise the game runs quiet fine. Anyone here who encountered the same problem?

Mojave 10.14.6 (18G103) on a Macbook Pro Retina early 2015

[mem359]

Originally posted by poyotaryo:

[MAC] From time to time (every 10min or so), the game will randomly stop responding. I'll just have to wait forever that the spinning wheel disappear (which will not). Otherwise the game runs quiet fine. Anyone here who encountered the same problem?

Mojave 10.14.6 (18G103) on a Macbook Pro Retina early 2015

Suggest checking for file corruption, like they mentioned earlier in this thread.
(from the Steam Library window for Endless Space, without the game running):
Manage (star shaped button on the right side) -> Properties -> Local Files -> Verify

I recently switched to a 2013 MBP, and upgraded macos from High Sierra to Mojave.
When I ran the game, got sporadic glitches (next turn stalling, error window when clicking on planet, spinning wheel, etc.).
After trying "verify local files", it reported that 2 files had to be reloaded (5.4 KB total).
That seems to have worked.
So far, no gltiches of any kind when running the game.

EDIT: I take that back.
It runs fine for 5-15 minutes, but then something goes wrong (randomly), and verifying the local game files again shows "2 files could not be verified and will be reacquired". That will fix the game temporarily, but the problem keeps coming back.

[digideus]

This game does not seem to realise that a newer version of Visual C++ exists on the machine. it probably means the developer did not follow the microsoft guidelines on how to implement Visual C++ correctly. i.e. this is a broken game that wont work with newer computers. Why have the Developers not fixed this?