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Remember to use a browser without adblocker, script blockers or edited browser privacy settings that blocks everything. This is to avoid breaking nexon websites, E.g MS edge browser.
Go to https://tfd.nexon.com/en/events/2024/09/freynashop , nexon login to view nexon id login page, click on trouble logging in link, use the options there. E.g Find your email.
it's just an example name... Look inside the game itself.
Nexon tag is not your in game tag. I tried that the first time, didn't work.
If so, try the other trouble logging in options at the website itself. If all else fails, have to contact nexon support and try to prove the account is you.