The First Descendant

The First Descendant

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How do I submit a support ticket to NEXON?
I have uninstalled the game due to some tech issues , re-installing them didn't help, so im leaving the game un-installed until further bug fixes and optimisation can be done to the game.

In order to better inform the devs, how would I create a support ticket with NEXON if i wish to report my issues but dont have the game installed and dont want to re-install it again for fear of game crashes and blue screens

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Showing 1-8 of 8 comments
Exemplifire Aug 8, 2024 @ 5:03am 
Originally posted by FroggyFresco:
https://global.support.tfd.nexon.com/hc/en-001
Oddly, I see nothing on that page that allows me to submit a support request?

Is this a new development? I could have sworn it was once possible. Right now everything seems to be automated knowledge base crap.
jandraelune Aug 8, 2024 @ 5:17am 
Originally posted by Exemplifire:
Originally posted by FroggyFresco:
https://global.support.tfd.nexon.com/hc/en-001
Oddly, I see nothing on that page that allows me to submit a support request?

Is this a new development? I could have sworn it was once possible. Right now everything seems to be automated knowledge base crap.
Its hidden at the bottom of ' show all ', oddly labaled ' about please refer tot he following '
HELLBILLY Aug 10, 2024 @ 1:04pm 
They took away the sign in because they were getting so many tickets, now I have no way to check my tickets. This whole thing is sketchy and I feel they are doing a money grab.
Baphled Aug 10, 2024 @ 1:08pm 
Basically pick a section, pick a question about that section. Then at the bottom of their little article will be a "Submit a Request". Then it will take you to some sign in options.
Viper Aug 10, 2024 @ 2:27pm 
If your having BSODs . That is an OS crash and is issues with your PC. Nexon cannot fix that.
Christ is Lord Sep 1, 2024 @ 6:55pm 
Try Google chrome browser. Firefox does not allow it. At least mine didn't.
❀Eden❀ Sep 1, 2024 @ 7:00pm 
The site doesn't allow to register an account or submit a request.
Showing 1-8 of 8 comments
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Date Posted: Jul 12, 2024 @ 9:47am
Posts: 8