How do I submit a support ticket to NEXON?

[WaggishBean13]

I have uninstalled the game due to some tech issues , re-installing them didn't help, so im leaving the game un-installed until further bug fixes and optimisation can be done to the game.

In order to better inform the devs, how would I create a support ticket with NEXON if i wish to report my issues but dont have the game installed and dont want to re-install it again for fear of game crashes and blue screens

[FroggyFresco]

https://global.support.tfd.nexon.com/hc/en-001

[Exemplifire]

Originally posted by FroggyFresco:

https://global.support.tfd.nexon.com/hc/en-001

Oddly, I see nothing on that page that allows me to submit a support request?

Is this a new development? I could have sworn it was once possible. Right now everything seems to be automated knowledge base crap.

[jandraelune]

Originally posted by Exemplifire:

Originally posted by FroggyFresco:

https://global.support.tfd.nexon.com/hc/en-001

Oddly, I see nothing on that page that allows me to submit a support request?

Is this a new development? I could have sworn it was once possible. Right now everything seems to be automated knowledge base crap.

Its hidden at the bottom of ' show all ', oddly labaled ' about please refer tot he following '

[HELLBILLY]

They took away the sign in because they were getting so many tickets, now I have no way to check my tickets. This whole thing is sketchy and I feel they are doing a money grab.

[Baphled]

Basically pick a section, pick a question about that section. Then at the bottom of their little article will be a "Submit a Request". Then it will take you to some sign in options.

[Viper]

If your having BSODs . That is an OS crash and is issues with your PC. Nexon cannot fix that.

[Christ is Lord]

Try Google chrome browser. Firefox does not allow it. At least mine didn't.

[❀Eden❀]

The site doesn't allow to register an account or submit a request.