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People are mad because you don't get your paid currency back in full (in my experience, games like The Division 2 and Dead By Daylight give all your coins back if you manage to complete the track), and you get one time use paint, and you get short boosts of xp and loot.
Basically you become a slave to the system and needing to feed in more real money into fake money to continue your "BP" train.
Never justify any BP for any game. They are all predatory practices, either to force you to spend a bit more or fomo you into playing a game so the gameplay statistics look good on business reports.
Yes, you don't get back in full, but the huge majority of games also don't get back in full. If you get all 300 Caliber from the Battle Pass, the next one would cost only the first pack of 250 Caliber, which I assume it's $5? So... Next Battle Pass you are paying $5 for it and getting back $6 for it... You not only get your money back, but more, IF they keep the price, of course.
Yeah, you are right, you don't get your money back to your account, but no one does this, not only because there are lot of law issues involved, but because it's more headache than imply give you back in currency. Steam, for example, you spend real money to get a cosmetic to any game, you can re-sell for Steam Wallet which isn't real money, you can't remove from Steam Wallet to your account.
In this battle pass however? We get a buncha skins for guns we're never gonna use. Enhancement items that are stupid easy to craft ingame for free. They didn't even have the decency to put Crystal Catalysts or Energy Activators in there? Naw this battle pass is complete garbage.
Useless Items: The items in the Battle Pass are completely useless. Most games with this kind of pass at least refund the player once the pass is completed. Unfortunately, that’s not the case here, meaning you’ll have to pay every time with your card.
Outdated Boosts: The experience boosts for characters and weapons are totally outdated. With all the farming possibilities available, I see no point in getting such items.
Lack of Upgrade Items: I might have bought the Battle Pass if it included upgrade items for characters, weapons, catalysts, etc. The pass doesn’t have anything truly useful. The only potentially interesting things are the dance , but they are terrible.
I hope this answers your question. I also hope the developers see this message and make decisions about the rewards because it’s unacceptable. They should take a cue from other similar games that offer various materials, character and weapon upgrades exclusive to the pass, gold, attractive items, and especially a full refund of the payment. This would encourage players to buy the next pass and keep playing to complete challenges.