Linked/Unlinked Nexon Account and Lost Everything

[Shifter]

I was reading somewhere that shaders would stop taking so long to load if you linked to Nexon account, so I tried that... didn't notice if that affected shaders, but... I unlinked Nexon account after I started noticing a bunch of disconnection issues that I felt may have been related to linking Nexon account.

Now, when I log in, the game is fresh and I have to pick a starting character. I want my stuff back. My head is about to explode. I have hundreds of hours invested and premium ultimate characters unlocked.

How can I fix this issue? My stuff has to still exist.

[decizion]

Don’t believe random posts on the internet next time. How unlinking your account would fix shaders? Doesn’t make any sense good luck for your account but Nexon probably won’t do anything to help you.

[Beebee]

Mods, please remove these fake posts.

[Shifter]

Yeah, so linking was what somebody said might have fixed it, but I didn't think it would cause a problem. It was the unlinking that I did because linking the account seemed to cause me to disconnect frequently and that never happened before.

So when you link your account to Nexon and then unlink it, it resets your progress like you've never played the game before. I have 202 hours logged and now it's all gone. I submitted a request to Nexon explaining the issue with a screenshot of Steam showing 202 hours and achievements. Just if you haven't linked to Nexon... don't. If you have... don't unlink.

[Rooxon]

Yeah no definitely, something like "link to have shaders build faster" is clearly a scam, mods need to have better watch over this. This is logically impossible, an online connection between accounts has 0 relation with your processing or loading power...

Please write them a support ticket as soon as possible with all potential details you can think of, the exact timeline of things how you did them and screenshots, if you have them. Surely someone will be able to help you out. This is their mess after all.

[Shifter]

Okay. So if you go into the game and select Options, you can link to Nexon again and when you log in, your stuff is back.

[Shifter]

You can stop about the shaders. That wasn't the only thing in the exhaustive list of shaders-fixing issues. I just didn't think it would hurt anything.

[Rooxon]

Publicado originalmente por Shifter:

Okay. So if you go into the game and select Options, you can link to Nexon again and when you log in, your stuff is back.

But that is the common fix... I thought by the title of your topic that you already tried it and it's still gone. Eh, glad you fixed it in any case.

[Shifter]

It does say that when you link, your data will be stored with Nexon and Steam data deactivated. I just would have preferred NOT to link because I think it may be causing disconnect issues that didn't occur when my data was being saved to Steam.

[Rooxon]

Publicado originalmente por Shifter:

It does say that when you link, your data will be stored with Nexon and Steam data deactivated. I just would have preferred NOT to link because I think it may be causing disconnect issues that didn't occur when my data was being saved to Steam.

I know, they might be telling us down the line "read better" but they're the only ones managing our account info in such a convoluted manner. If either of the accounts has progress, that one should be copied to both clouds. It's just ridiculous, we're very vocal about it. This has gotta get fixed/streamlined.

[lordstuffing]

never linked to nexon something goes wrong for me when trying to link i think its beacuse im running linux in with steam in a sandbox involvement the game does not seams to understand that the sandbox i not connected to the browser so its not auto opening any link to a webiste.. or maybe im doing something wrong

[Rooxon]

On a side note, other than hardware upgrades there's not much you can do about shader building/loading speeds. This is now a common practice in modern videogames and also, UE5 games are usually very CPU heavy. Mind sharing your hardware info OP?

[Shifter]

It's that shaders didn't seem to load every zone and then I noticed they did. I think it's because there was an Nvidia update and that may have reset the pre-cached shader data. My system is pretty new. Intel 13th gen, RTX 3090, all high end stuff I put together.

[Shifter]

Publicado originalmente por Rooxon:

Publicado originalmente por Shifter:

It does say that when you link, your data will be stored with Nexon and Steam data deactivated. I just would have preferred NOT to link because I think it may be causing disconnect issues that didn't occur when my data was being saved to Steam.

I know, they might be telling us down the line "read better" but they're the only ones managing our account info in such a convoluted manner. If either of the accounts has progress, that one should be copied to both clouds. It's just ridiculous, we're very vocal about it. This has gotta get fixed/streamlined.

I agree wholeheartedly. I feel that linking account *may* have produced new issues with connection that didn't exist with just Steam. I wish I had never linked, but I don't think there's an easy way to reverse it. The feeling of losing all that time spent when I unlinked and it reset was shocking. I almost don't feel like playing right now and need to relax. It should sync to Steam before unlinking so nothing is lost/reset. i'm kicking myself for adding a new complication that can't simply be reversed.

[オウラー]

Publicado originalmente por Shifter:

It does say that when you link, your data will be stored with Nexon and Steam data deactivated. I just would have preferred NOT to link because I think it may be causing disconnect issues that didn't occur when my data was being saved to Steam.

Wait so did it work? I'm on that screen too where it's saying data already exists on the nexon account, if you link, your data on steam account will be deactivated. Does that mean me "new" fresh data will be deactivated or my hundreds of hours account will be deactivated?

[Shifter]

You won't lose anything if you relink with to Nexon.

If you link in the first place, your data will no longer be stored on Steam.

Just don't link if you haven't.

If you linked, don't unlink. If you do, just relink again and it will be back.

Ultimately, you don't actually *lose* anything, it just changes where the data is stored. I do, however, wish that I never linked in the first place, but it seems to have hurt nothing now that I relinked with Nexon. No crashes. No issues. Those I initially thought were issues due to linking to Nexon probably weren't related to linking to Nexon and they're gone now probably with patches and backend fixes.