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Because it's time wasted. People already spent money and can't even use it. They gave people a compensation for the other issues and can't use it because of more server issues, etc. On top of other issues like not even getting their premium drops and not getting twitch drops, people want some sort of compensation for the tedium they're going through lol
Edit: I mean premium currency*
lmao this sounded personal, do you own a tesla by chance?
realistically as for the "car" analogy, cars are self contained products, so its natural to expect them to work properly out of the factory, this is why when there's a major fault with the model they will often do a recall to have them all fixed or grounded.
games however are not so clear cut, rpg's and other offline games are generally expected to have minimal bugs on release, but online games are a completely different beast. since online games performance directly correlates with the strain on servers, mmo-lite games have the lowest impact against that performance (take souls games like elden ring for example, its always online but has a very minimal multiplayer presence)
massively multiplayer online role playing games however can have a huge strain on server performance, it wasnt so bad 15+ years ago because only 50,000+ players max played mmo's back then, but now many popular mmo's have 3 to 10 times more than that. even in beta phases most devs can only expect to see 5,000 to 20,000 players participating on short notice, hardly something you can call a stress test is it? very few games have ever had a chance to perform stress tests on a large scale during beta, and many of them are in a perpetual beta so they dont really even count.
if you take the shoes of any server engineer you might start to realize how insurmountable a task it would be to develop a server infrastructure stable enough to withstand so many players, its not like they can just install a plug & play and be done with it, not on this scale at least.
and its not as simple as buying a bunch of server racks either, whats the point of them if they're not programmed correctly? the more you add, the more complex the programming becomes. they all have to communicate with each other too, many servers are divided into shards to decrease the load, but for those who maintain a single massive server comprised of dozens of server racks, the complexity skyrockets. even ffxiv employs the shard system of dozens of servers maintained by datacenters, and what star citizen is trying to do with server meshing is on another league of complexity.
What does this even mean when nobody can play lmfao. Not even streamers.
Im a streamer and have no access. Every streamer that is "Streaming" the game right now are sitting in the menus while showing their VODs from what they had already streamed. Its Maintenance, not picking who gets the rights to play it
Delusion: A False belief or judgement about external reality, held despite incontrovertible evidence to the contrary.
Learned a new word today, I hope!