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Thanks for the report; we're sorry to hear this.
It sounds like a similar problem of some players being stuck in starting (but it could also be something else).
We have found that this problem may be linked to an error in the Windows time setting.
While we provide a stable fix, make sure that your Windows time is correctly set:
→ Right-click the clock in your Windows taskbar and click "Adjust date and time"
→ Make sure your time zone is the correct one
→ Enable the "Set time automatically" setting
→ Click the "Sync now" button to make sure your time is up to date
Let me know if this helps.
Cheers,
EDIT: Do you happen to know which platforms are connected to your lobby?