No DDO subscription found ??!!

[IRuTReX]

hey guys
I downloaded the game and I tried to play it but got this message ( No DDO subscription found )
I thought this game is free to play , right ?

[Running-Target]

Yeah it is free to play.

Make a NEW account for DDO if you are a New player to DDO. Don't bother trying to use old turbine account that didn't have DDO on it. If you insist on using that old turbine account, you have to get Standing Stones games CC to email you a product key code that you add to your old turbine account.

If you have played DDO in the past and had money invested in DDO on that old turbine account, then you need to contact SSG CC anyway to get it fixed.

Read here > https://help.standingstonegames.com/hc/en-us/articles/115002036507-I-can-t-login-to-the-game-through-Steam-I-get-the-No-subscription-to-DDO-found-or-No-subscription-to-LOTRO-found-

forum research here > https://www.ddo.com/forums/forumdisplay.php/105-Service-and-Support

Manage your Standing Stone Games account here > https://myaccount.standingstonegames.com/index.php

Sign up here for new account > https://signup.ddo.com/ddo.php?ftui=DDOBlackDragon&abrs=100_1532982278

SSG CC > https://help.standingstonegames.com/hc/en-us/

DDO uses Xsolla company for digital store management, so you might have deal with them if you buy something through the in-game or marketplace store. https://help.xsolla.com/


If you are having problems making an account on the website:
- Try different web browsers like Internet Explorer or Edge, etc.
- Make sure adblocker extentions are disabled and turn web scripts blockers off.
- Make sure Javascript is On in the browser you are using.
- Open a fresh browser, Type DDO.com in the URL bar and enter, click on Register link at top right corner of page.
- It has a ReCaptcha thing that you have to check to complete the account, if you fail the reCaptcha, your signup fails.
- It has a Terms of Service and Privacy Policy Check mark that you have to complete for new account.
- Valid passwords are between 6 and 16 characters with at least one number and cannot contain apostrophes. At least 1 capital letter, at least 1 lower case letter, and at least 1 number, all within 15 characters.
- Make sure you have confirmed the password.
- Make sure you put in an Email address that has not been used for any Turbine or SSG account.
- Make sure you have put in the date of your birth.
- Make sure your Username is unique to you or this signup. If you trying to use a common username, it will fail without notice. Username follows the same rules as the password creation. At least 1 capital letter, at least 1 lower case letter, and at least 1 number, all within 15 characters.
- If you are still failing, be aware SSG blocks IPs from certain regions of the world, try using a VPN to sign up, you can play without the VPN.
- Make sure you are using an email address that will stay with you where ever you go, like a website email service and make sure they don't close that email address from lack of use or no payment.
- Make sure your email account is Not sending mail from SSG to the spam or blocking it.
- Try making account at different times, or keep trying, if it fails. Maybe website is too busy or Down at that time.

[Taebrythn]

not to mention add ddofreequests in the ddo store

[IRuTReX]

THANK YOU so much guys

[NavFamG]

Originally posted by Bruno:

How can i get a DDO key for my LOTRO account?

'
You'd have to contact SSG direct, but why would you even want to? If you've never had a DDO account than just create one, user name and password can be the same as your LotRO account if you want it too.

You don't get anything from having your account's linked.

[~Root]

10 out of 10 doesn't worth it. I'm so glad I saw this message. I'm deleting this bullsht.

[76561199209629721]

This thread was quite old before the recent post, so we're locking it to prevent confusion.